Technical Support - Omaha, United States - LHH

LHH Omaha, United States

Found in: Appcast US C2 - 1 week ago

Description

LHH Recruitment Solutions is seeking a candidate to join a team that provides frontline support to internal end users, which includes installing and troubleshooting software applications, maintaining/upgrading PC hardware, and performing basic networking functions.

Location: 1314 Douglas St Omaha, NE 68102

Compensation: $ $25.00 per hour

ESSENTIAL RESPONSIBILITIES AND PRINCIPAL ACCOUNTABILITIESResponds to and addresses requests for technical assistance reported via help desk ticket system, telephone, email, or in person timely and professionally. Thoroughly documents progress and provides continued updates to customers and management through resolution.
Identifies, researches, and resolves a variety of technical problems and routine issues. Properly triages and escalates issues when assistance is needed. Applies diagnostic utilities to aid in troubleshooting.
Creates disk images for desktop and laptop computers.
Installs and maintains hardware and peripheral components such as monitors, keyboards, printers, and scanners on end-user premises.
Installs phone systems and provides technical phone support to onsite and remote users.
Loads and provides training on approved software applications such as operating systems, Microsoft Office, in-house applications, etc.
Replaces/repairs defective hardware or damaged software packages.
Provide tutorials as necessary on how users access our systems remotely using OWA, VPN, and/or Citrix.
Creates Active Directory and Exchange user accounts with a focus on security.
Develops, demonstrates, and maintains working knowledge of Windows platforms.
QUALIFICATIONSEducation: Minimum of high school diploma required. Bachelor's degree in computer science, Management Information Systems, or related discipline preferred.
Experience: Minimum of one-year proven experience in a desktop support or technical support role.
Certifications: A+, N+, or MCDST certification a must
Working knowledge of standard computer hardware, software, video conferencing and telephony technologies, and peripheral devices.
Working knowledge of Windows operating systems.
Working knowledge of office operations and current technologies in telecommunications, data entry, and file management.

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