Production Support Engineer - Omaha, United States - Diamondpick

Description

Preferred Qualifications:

• 8+ years experience in application support, Middleware support and production support with strong troubleshooting capabilities
• Experience with using ITIL change, incident and problem management processes
• Resolve critical production issues by leading major incident calls , engaging proper teams and driving root cause analysis
• Solve and debug system components to resolve technical issues in complex and highly regulated environments comprised of on-prem and cloud applications and services
• Hands on experience with monitoring and alerting processes in distributed, cloud and microservices based environments
• Collaborate both within the team and across teams to resolve application issues and advance as needed
• Create, modify and monitor dashboards to better catch potential issues and aide in observability
• Support weekly and weekend on-call rotation as scheduled
• Good verbal and interpersonal skills , communicating openly with the team members and stakeholders
• Solid ability to gather and analyze project requirements and translate them into technical specifications and own the implementation
• Resolve critical application alerts in a timely fashion including production issues across the environment ingress/egress points

Technical qualifications:

• Hands on experience in Unix/Linux, windows
• Hands on experience with Middleware technologies (Apache, IHS, WAS , MQ , Tomcat, Jboss etc)
• Hands on experience with Devops and tools
• Familiarity working with relational/non-relational databases
• Solid understanding and hands on experience with Azure cloud
• Hands on experience with Cloud technologies - Redhat Openshift , Kubernetes , AKS, EKS cluster administration and build
• Experience deploying applications on Websphere Application Server/Tomcat/Jboss or Cloud
• Experience with monitoring tools – Splunk, AppDynamics, Dynatrace
• Infrastructure build engineering experience – middleware , openshift , Azure cloud
• Good to have understanding and experience with Ansible , Terraform , Bitbucket
• Good understanding of network topologies and troubleshooting network related issues
• Hands on experience with triaging application issues, network issues and OS performance issues