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    Specialist I, Digital Engagement - Greenville, United States - Resurgent Capital Services

    Resurgent Capital Services
    Resurgent Capital Services Greenville, United States

    2 weeks ago

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    Description
    About Us

    Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career

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    Resurgent Capital Services is looking for a Digital Engagement Specialist to join our Digital Engagement team The Digital Engagement Specialist will work with our customers to field, research, and answer questions and develop payment solutions for their accounts through various channels such as Email, SMS text and Chat. This new and exciting strategy at Resurgent Capital Services provides a method for Resurgent to engage with customers who are receiving marketing emails/SMS text from the E-Collect strategy as well as direct responses received from the RCS Website.

    What You Bring:
    • 1-2 Years of related experience, preferably in a call center or collection environment
    • Exceptional communication and interpersonal skills
    • Demonstrated skills in problem solving, negotiations and conflict resolution
    • Ability to communicate effectively with strong writing skills, strong organization skills, time management and a high attention to detail.
    • Ability to work in a fast paced and ever-changing environment
    • Relevant experience in the credit industry desired with a clear understanding of compliance requirements related to State, Federal and FDCPA guidelines
    • Excellent work ethic and unquestionable integrity
    NOTE: This is a 100% in office opportunity at our Greenville, SC location.

    Schedule:

    MON-THUR: 8AM - 9PM, FRI: 8AM-7PM, SAT & SUN: 9AM - 5PM (Required to work 40 hours a week within these department operational hours)

    What We Offer:
    • Competitive salary & the ability to make a merit based annual bonus.
    • Comprehensive medical, dental and vision insurance
    • Supplemental benefits including (but not limited to): parental leave, infertility & adoption assistance, mental health support, free physical therapy resources, etc.
    • Up to a 4.5% match on 401k
    • A career path to grow.
    • A casual work environment
    • Opportunities to give back to the community by participating in civic and charity events with colleagues.
    • Ability to work with phenomenal talent and friendly team of professionals.
    Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment. Are you excited about this opportunity, but your skills and experience aren't an exact match? We encourage you to apply anyway You may be just the person we are searching for to fill this or another position. We would love to consider you for the Resurgent team

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
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