-
Customer Service Technician
1 week ago
Crimson Enterprises Maricopa, United StatesCustomer Service Technician (m/f/d) wanted in Husum · Are you looking for an exciting career change? · How about a job as a customer service technician in Husum, the place where others go on vacation? · You have · a completed vocational training as an electrician or in a similar ...
-
Customer Service
3 weeks ago
Accurate Placement Phoenix, United StatesJob Description · Job DescriptionJOB TITLE: Customer Service – Road Tester · JOB SUMMARY: Working outdoors, administering parking tests, road tests (testing for earning a Driver's License) and observing driving/road tests while riding along in customer vehicle. · 1) Facilitator / ...
-
Customer Service
23 hours ago
Public Storage Phoenix, United StatesJob Description · Job DescriptionCompany Description · Public Storage is the self-storage industry leader and we are Hiring Now · Earn $16.00 Per Hour · Our Benefits · Total Rewards package available to our team: · We work Flexible and Full-Time Schedules between the hours of 9:3 ...
-
Customer Service
2 weeks ago
Closets by Design Arizona Phoenix, United StatesJob Description · Job DescriptionCustomer Service/Office Representative · Closets by Design is a nationally recognized leader in home organizing systems. We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garag ...
-
Customer Service
2 days ago
Key Resin CO Phoenix, United StatesKey Resin Company, a high-performance flooring manufacturer, is seeking a customer service associate / order analyst. Key Resin is different than other manufacturers in that we are a small employer with great benefits including pension and work / life balance. · This is a wonder ...
-
Customer Service
21 hours ago
USAA PHOENIX, United StatesWhy USAA? · Let's do something that really matters. · We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need t ...
-
Customer Service
3 weeks ago
The Charles Schwab Corporation Phoenix, United StatesSTART DATE: June 3, 2024 At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together. As a Client Banking Ser Customer Service, Service, Te ...
-
Customer Service
3 weeks ago
Accurate Placement Phoenix, United StatesDetails: · JOB TITLE: Customer Service - Road Tester · JOB SUMMARY: Working outdoors, administering parking tests, road tests (testing for earning a Driver's License) and observing driving/road tests while riding along in customer vehicle. · 1) Facilitator / Photo taking suppo ...
-
Customer Service at
2 weeks ago
Modern Ridge Construction Phoenix, United StatesJob Description · Job DescriptionModern Ridge Construction is looking for one customer service to join our team. Our ideal candidate is self-driven, punctual, and engaged. · Responsibilities · Greet customers and make them feel at home · Answer any questions the customers may hav ...
-
Customer Service
1 day ago
The Charles Schwab Corporation Phoenix, United StatesSTART DATE: August 5, 2024 At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together. As a Client Banking S Customer Service, Service, Te ...
-
Customer Service
1 day ago
Charles Schwab Phoenix, United States**Your opportunity** · **START DATE: August 5, 2024** · At Schwab, youre empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. · As a Client Banking ...
-
Customer Service at
2 weeks ago
Paramount Designs, Inc Phoenix, United StatesJob Description · Job DescriptionParamount Designs, Inc in Phoenix, AZ is looking for one customer service to join our 4 person strong team. We are located on 5001 W Watkins St. Our ideal candidate is self-driven, ambitious, and reliable. · Benefits · We offer many great benefits ...
-
Customer Service
5 days ago
Public Storage Phoenix, United StatesJob Description · Job DescriptionCompany Description · Public Storage is the self-storage industry leader and we are Hiring Now · Earn $16.00 Per Hour · Our Benefits · Total Rewards package available to our team: · We work Flexible and Full-Time Schedules between the hours of 9:3 ...
-
Customer Service
1 week ago
Public Storage Phoenix, United StatesJob Description · Job DescriptionCompany Description · Public Storage is the self-storage industry leader and we are Hiring Now · Earn $16.00 Per Hour · Our Benefits · Total Rewards package available to our team: · We work Flexible and Full-Time Schedules between the hours of 9:3 ...
-
Customer Service Associate
4 weeks ago
Hertz Phoenix, United States10 PM - 6 AM SHIFT - OVERNIGHT · As a Customer Service & Sales Associate, you will be interacting with Hertz rental car customers who come to the counter in order to process their rental. You will not only process customer rentals but will actively consult with customers on the t ...
-
Customer Service Representative
1 week ago
Circle K Phenix City, United States Full timeStore : 3724 S Railroad St, Phenix City, Alabama 36867 Availability - Shift/Days Flexible Availability Customer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environme ...
-
Customer Service Representative
1 week ago
Credit Acceptance Arizona, United States Full timeCredit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, ama ...
-
Customer Service Representative
1 week ago
Acro Service Corp Phoenix, United StatesJob Title : Customer Service Representative · Duration : 03 months (possibility of extension) · Location : Phoenix, AZ · Pay : $20/hr on w2 basis without benefits. · Bilingual/Spanish Required · Job Description: · Greet clients/public and assess purpose of office visit. Make refe ...
-
Bilingual Customer Service
3 days ago
CornerStone Staffing Phoenix, United States TempCornerStone Staffing is hiring for a Customer Service Representative for an established insurance company · Job Title : Customer Service Representative *English/Spanish · Location : Phoenix, AZ 85044 **WFH after 2 months training · Pay : $16.00/hourly · Job Duties: · Respon ...
-
Customer Service Representative
2 weeks ago
Acro Service Corp Phoenix, United StatesThe Administrative Support Specialist's duties include, but are not limited to: · • Answer phones, provide general info, route calls, take messages · • Retrieve voicemail messages, research, and respond to or route status inquiries · • Assist with local office emails, respond ...
Technical Account Manager Phoenix, AZ Customer Services - Zscaler
Description
**Technical Account Manager**
Phoenix, AZ, USA
Employees can work remotely
Full-time
Department: Customer Services
**Company Description**
Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across more than 150 data centers globally, the SASE-based Zero Trust Exchange is the worlds largest inline cloud security platform.
**Job Description**
As a Zscaler **Technical Account Manager (TAM)**, you will provide world-class post-sales engineering and professional services support to enterprises and service providers. You will interact with customers using a variety of mediums (phone, email, on-site) in a professional and efficient manner. All TAMs are held to the highest industry standards for responsiveness and services provided. The TAM manages the Premium Support relationship and ensures that Zscaler is and continues to be considered a key technology partner within the account. The TAM will work closely with the Field Sales Team to ensure that all Zscaler products and services are deployed in a manageable and supportable way, and the customer gets the most out of their investment for the life of the contract. The TAM will work toward establishing an excellent working relationship with other members of the Zscaler Team that are active within his/her accounts. As the Zscaler platform integrates with many aspects of the Internet and customer infrastructure, a thorough understanding of Internet protocols and networking beyond HTTP and SMTP is required.
**Responsibilities/What Youll Do:**
Manage, escalate, and drive satisfactory resolution of customers' technical support, service and infrastructure issues based on Zscaler products and technologies.
Manage implementation and consulting projects, where you would be expected to plan, schedule, and implement Zscaler web and email solutions for customers or service providers.
Expected to take support escalations from the region and help the Support team from time to time.
Expected to be available to be on call when contacted by premium support customers for P0/P1 customer-impacting issues during non-operational hours.
Create and facilitate communication channels between the gold/platinum customer and the product management and engineering teams in Zscaler.
Proactively update customers about cloud updates, upgrade and ensure necessary action to maintain availability and customer satisfaction.
Provide on-site and virtual product training to Premium Support customers.
Proactively develop and deliver notifications of new Zscaler products and technologies to Premium Support customers
Proactively monitor reporting information and policy configurations of Zscaler technologies at customer sites and make on-going recommendations
Help develop and maintain best practices for implementing and supporting Zscaler products in both internal and customer-facing Knowledge Bases
Maintain intimate knowledge of all Zscaler products and services
Provide clear and constructive product feedback to Zscaler Product Management based on customer requirements
**Qualifications**
**Qualifications/Your Background:**
4-5 years of account management experience (either pre- or post-sales)
Experience in implementing/ supporting web security and email security solutions.
Experience in the high-tech networking and information security industry.
Committed desire to provide customer satisfaction
Strong written and verbal communication skills
In-depth understanding of enterprise networks and infrastructure.
Strong Troubleshooting and customer management skills is a must.
In-depth understanding of TCP/IP, including reading packet, captures and general diagnostics is required.
Understanding of Microsoft Active directory is required.
Practical understanding of open source system administration: Windows, Linux, FreeBSD is required.
Experience with FreeBSD and Linux is desired.
Practical understanding of Internet protocols: HTTP, SMTP, DNS, LDAP, and FTP is required.
Basic Shell Scripting/Programming Experience (bash, Perl, etc.) is an added advantage.
SQL experience is an added advantage.
Understanding of Various routing and switching architectures (Cisco, Juniper, etc.) is an added advantage.
**Additional Information**
All your information will be kept confidential according to EEO guidelines.
#LI-BMZ
**What You Can Expect From Us:**
An environment where you will be working on cutting edge technologies and architectures
A fun, passionate and collaborative workplace
Competitive salary and benefits, including equity
Additional information about Zscaler (NASDAQ: ZS ) is available at .
Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
**Videos To Watch**
Technical Account Manager
Phoenix, AZ, USA
Full-time