Assistant Property Manager - Washington, United States - NOVO Properties

NOVO Properties
NOVO Properties
Verified Company
Washington, United States

3 weeks ago

Mark Lane

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Mark Lane

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Description

Assistant Property Manager


Under the direction of the Property Manager, the Assistant Property Manager is responsible for excellent customer service in the daily management and coordination of all aspects of apartment community operations and to act in that capacity in the absence of the Property Manager.

Emphasis on the administration of property operations and leasing office, assistance in monitoring the financial operations of the property for maximization cash flow while preserving assets, achievement of budgeted NOI, providing a quality living environment for residents, establishing a positive working environment for property team members, and leading by example.


About Us


Founded in 2003, NOVO Properties is a multifamily owner, developer, asset, and property management organization headquartered on Capitol Hill in Washington, DC.


NOVO currently manages a portfolio of approximately 2,000 apartment homes throughout Washington, DC, Maryland, Virginia, Chicago, and the city of Cambridge on Maryland's Eastern Shore.

At NOVO, we're forging a new and better path in the multifamily and commercial real estate investment space.

Our focus is to strategically acquire, develop, and manage existing multifamily and mixed-use assets and infill development sites within targeted urban and suburban markets.

We strive to be a best-in-class owner and operator in every project we pursue.

With a forward-looking approach, disciplined due diligence and underwriting, and decades of experience producing favorable outcomes, we are positioned to produce value for our strategic partners, residents, and the surrounding community.

Our company's core values are critical, and we believe they create a long-lasting, successful, and motivating place to work.

  • Integrity
  • Exceptional customer service
  • Professional leadership
  • Diversity
  • Teamwork & collaboration
  • Culture of personal development

Position Focus

Financial

  • The Assistant Property Manager will report to the Property Manager to work together to meet the owner's goals and objectives.

Marketing

  • Monitors, assists, makes recommendations to improve marketing activities, direction of rental activity and all onsite sales, marketing outreach, and advertising plans.

People Development

  • Provide ongoing feedback to team members and assist the Property Manager in evaluating team members on observed work performance

Who you are

  • High school diploma of equivalent
  • Yardi experience or computerized accounting experience
  • At least 2 years property management experience.
  • Proficient computer skills including word processing, Excel, and Microsoft Office
  • Working knowledge of eviction law, Fair Housing mandates and other legal issues affecting property management
  • Working knowledge of subsidized government housing is a plus
  • Bilingual and able to read, write and speak English and Spanish proficiently preferred.

What you'll do

  • Lease apartments, respond to telephone inquiries, qualify applicants, show apartments, and prepare all movein paperwork. Manage renewals; track lease expirations, prepare lease expiration letters and renewal leases.
  • Responsible for Yardi input, timely rent collection, delinquencies, banking activities with daily deposits, preparation of collection documents, personally contacting residents to collect overdue rent, collecting late charges, and make court appearances when necessary.
  • Assist in meeting revenue goals, through maintaining or exceeding occupancy budgeted, ancillary income, market incentives, resident retention, and monitoring property's financial performance as it compares to the annual operating budget.
  • Maintain ongoing, indepth knowledge of associated market to give a competitive edge, perform monthly market studies and physically shop competition.
  • Assist in monitoring compliance with Fair Housing regulations and other laws as they relate to property specific guidelines in occupancy standards.
  • Assist in monitoring service operations to ensure vacant apartments are in market ready condition within NOVO approved standard downtime. Walk tour route, inspect market readies, and model each morning.
  • Assist in planning and preparation of resident functions and community newsletter.
  • Daily walk the property for curb appeal, condition, and safety making appropriate recommendations for improvement.
  • Assist in monitoring work orders to ensure service requests are completed within 24 hours. Accept and enter resident service requests.
  • Ensure excellent customer service by answering the phone within five rings, provide same day or maximum 24hour followup, and always display a courteous and professional attitude toward all customers.
  • Advise Property Manager of conditions of the community affecting the resident's safety, dissatisfaction, and to preserve the asset.
  • Available for emergencies, oncall duties, resident functions, community affiliated functions and weekends.
  • Provide on
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