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    Consumer Access Specialist Lead - Tampa, United States - Texas Health Huguley Fws

    Texas Health Huguley Fws
    Texas Health Huguley Fws Tampa, United States

    2 weeks ago

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    Description
    Job Description - Consumer Access Specialist Lead Job DescriptionConsumer Access Specialist Lead (

    Job Number:

    DescriptionAll the benefits and perks you need for you and your family: Paid Days Off from Day One Student Loan Repayment Program Career Development Whole Person Wellbeing Resources Mental Health Resources and SupportOur promise to you:Joining AdventHealth is about being part of something bigger.

    Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit.

    AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.


    Schedule:

    Full TimeShift :

    DaysThe community youll be caring for:AdventHealth Tampa AdventHealth Pepin Heart Institute, known across the country for its advances in cardiovascular disease prevention, diagnosis, treatment and research.

    Surgical Pioneers the first in Tampa with the latest robotics in spine surgery Building a brand new, six story surgical and patient care tower which will ensure state of the art medical and surgical car for generations to come Awarded the Get With The Guidelines Stroke GOLD Quality Achievement Award from the American Heart Association/American Stroke Association and have been recognized as a recipient of their Target:
    Stroke Honor Roll for our expertise in stroke care.

    We have also received certification by The Joint Commission in collaboration with the American Stroke Association as a Primary Stroke Center.


    The role youll contribute:
    Ensures patients are appropriately registered for all service lines.

    Performs eligibility verification, obtains pre-cert and/or authorizations, makes financial arrangements, requests and receives payments for services, performs cashiering functions, clears registration errors and edits pre-bill, and other duties as required.

    Works complex accounts and manages escalations from Consumer Access Representatives and Consumer Access Specialists. Assists with departmental training and quality audits.

    Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments.

    Anticipates and responds to the inquires and needs of clinical partners.

    Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all.

    Provides PBX (switchboard) coverage and support as needed. Ensures team success in active mentoring and meeting the stated monthly collection and accuracy goals. Monitors team performance. Carries out implementation of supervisor/manager directive.

    The value youll bring to the team:

    Proactively seeks assistance to improve any responsibilities assigned to their role Accountable for maintaining a working relationship with clinical partners to ensure open communications between clinical, ancillary, and patient access departments, which enhances the patient experience Provides timely and continual coverage of assigned work area in order to offer prompt patient service and availability for all clinical partner registration needs.

    Arranges relief coverage during extended time away from assigned registration area Meets and exceeds productivity standards determined by department leadership Meets attendance and punctuality requirements.

    Maintains schedule flexibility to meet department needs. Exhibits effective time management skills by monitoring time and attendance to limit use of unauthorized overtime.

    QualificationsThe expertise and experiences youll need to succeed :
    High School Grad or Equiv and 1+ years experience Certified Healthcare Access Associate (CHAA) Certified Revenue Cycle Representative (CRCR)#J-18808-Ljbffr
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