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    Consumer Access Specialist Lead - Tampa, United States - AdventHealth

    AdventHealth
    AdventHealth Tampa, United States

    2 weeks ago

    AdventHealth background
    Description

    • External
    All the benefits and perks you need for you and your family:
    Benefits from Day One
    Paid Days Off from Day One
    Student Loan Repayment Program
    Career Development
    Whole Person Wellbeing Resources

    Our promise to you:
    Joining AdventHealth is about being part of something bigger.

    Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit.

    AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

    Schedule:
    Full Time


    Shift:
    Sunday-Tuesday 5pm-3:30am Wednesday 3pm-1:30am

    Location: 3100 East Fletcher Avenue Tampa, Florida 33613
    The community youll be caring for: AdventHealth Tampa
    AdventHealth Pepin Heart Institute, known across the country for its advances in cardiovascular disease prevention, diagnosis, treatment and research.
    Surgical Pioneers

    the first in Tampa with the latest robotics in spine surgery
    Building a brand new, six story surgical and patient care tower which will ensure state of the art medical and surgical car for generations to come
    Awarded the Get With The Guidelines


    Stroke GOLD Quality Achievement Award from the American Heart Association/American Stroke Association and have been recognized as a recipient of their Target: Stroke Honor Roll for our expertise in stroke care.

    We have also received certification by The Joint Commission in collaboration with the American Stroke Association as a Primary Stroke Center.


    The role youll contribute:

    GENERAL SUMMARY:
    Ensures patients are appropriately registered for all service lines.

    Performs eligibility verification, obtains pre-cert and/or authorizations, makes financial arrangements, requests and receives payments for services, performs cashiering functions, clears registration errors and edits pre-bill, and other duties as required.

    Works complex accounts and manages escalations from Consumer Access Representatives and Consumer Access Specialists. Assists with departmental training and quality audits.

    Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments.

    Anticipates and responds to the inquires and needs of clinical partners.

    Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all.

    Provides PBX (switchboard) coverage and support as needed. Ensures team success in active mentoring and meeting the stated monthly collection and accuracy goals. Monitors team performance. Carries out implementation of supervisor/manager directive.
    Qualifications - External

    The expertise and experiences youll need to succeed:

    PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:

    General Duties:
    Proactively seeks assistance to improve any responsibilities assigned to their role.

    Accountable for maintaining a working relationship with clinical partners to ensure open communications between clinical, ancillary, and patient access departments, which enhances the patient experience.

    Provides timely and continual coverage of assigned work area in order to offer prompt patient service and availability for all clinical partner registration needs.

    Arranges relief coverage during extended time away from assigned registration area.
    Meets and exceeds productivity standards determined by department leadership.
    Meets attendance and punctuality requirements. Maintains schedule flexibility to meet department needs. Exhibits effective time management skills by monitoring time and attendance to limit use of unauthorized overtime.

    Minimum qualifications:

    EDUCATION AND EXPERIENCE REQUIRED:
    High School Grad or Equiv and 1 years experience
    Two years of direct Patient Access experience
    Associate degree in health services or completed coursework related to Health Services

    LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:
    Certified Healthcare Access Associate (CHAA)
    Certified Revenue Cycle Representative (CRCR)

    Preferred qualifications:

    KNOWLEDGE AND EXPERIENCE PREFERRED:


    Understanding of HIPAA privacy rules and ability to use discretion when discussing patient related information that is confidential in nature as needed to perform duties.

    Intermediate medical terminology
    Bilingual

    English/Spanish
    This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

    Category:
    Patient Financial Services


    Organization:
    AdventHealth Tampa


    Schedule:
    Full-time


    Shift: - Day


    Req ID:


    We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

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