- Oversee the performance of the various clusters within the call center.
- Work closely with the Program Director and the Management Team to meet departmental goals and performance.
- Plan, review and optimize workflows within the call center.
- Ensure employee training and quality of work is always above expectations.
- Oversee accurate completion of data entry, benefits, funding, and other related daily tasks to ensure compliance with SOPs and SLAs.
- Ensure the KPIs are aligned with daily activities and tasks.
- Schedule and delegate workload amongst team members, as needed to accommodate vacation and illness.
- Manage your team members workloads to effectively manage cost and reduce overtime.
- Audit and verify team members work to ensure information accuracy.
- Work cross-functionally with QA and Trainers for optimal training, onboarding, and continuous development of staff.
- Answer staff and customer questions and recommend corrective services to address customer complaints.
- Provide product/service information by answering questions, aiding customers, providers, and fellow employees.
- Work with call center leadership to identify improvements and provide plan of action on improvements.
- Complete all employee documentation in a timely manner, including annual performance appraisals.
- Bachelors Degree or equivalent combination of education and experience.
- Minimum 1 year managing with team lead experience.
- Minimum 2 years experience in pharmacy, healthcare, medical billing, insurance verification or similar experience
- Exceptional communication and facilitation skills, both verbal and written, with a proven ability to communicate to all levels of the organization.
- Data entry skills and ability to type 30wpm+
- Experience verifying insurance eligibility and coverage including but not limited to benefits, pre-certification and referrals, reimbursement.
- Previous supervisory experience of remote staff
- General Management
- Risk management
- Quality improvement
- Health Care Systems and Organizations
- The Patients Perspective
- Relationship Management
- Communication Skills
- The ability to inspire individual and organizational excellence, create and attain a shared vision and successfully manage change to attain the organizations strategic ends and successful performance.
- The ability to align personal and organizational conduct with ethical and professional standards that include a responsibility to the patient and community, a service orientation, and a commitment to lifelong learning and improvement.
-
Program Manager
2 weeks ago
Community Resources for Justice Westborough, United StatesCommunity Resources for Justice (CRJ) is a unique, 145-year-old nonprofit organization that provides direct care as well as research and consulting services within the areas of the Mental Health, Criminal Justice, and Public Policy fields. Our four divisions, Social Justice Servi ...
-
Asst. Program Manager
1 week ago
Community Resources for Justice Northborough, United StatesCommunity Resources for Justice (CRJ) is a unique, 145-year-old nonprofit organization that provides direct care as well as research and consulting services within the areas of the Mental Health, Criminal Justice, and Public Policy fields. Our four divisions, Social Justice Servi ...
-
Program Manager
1 week ago
Helen of Troy Marlborough, United StatesJoin our Engineering team at Helen of Troy and make an immediate impact on our trusted brands: · OXO, · Hydro Flask, · Osprey, · Honeywell · , · PUR · , · Braun · , · Vicks · , · Hot Tools · , · Drybar · , · Curlsmith · , and · Revlon · - Together, we build innovative and useful ...
-
Asst. Program Manager
1 week ago
Community Resources for Justice Shrewsbury, United StatesCommunity Resources for Justice (CRJ) is a unique, 145-year-old nonprofit organization that provides direct care as well as research and consulting services within the areas of the Mental Health, Criminal Justice, and Public Policy fields. Our four divisions, Social Justice Servi ...
-
Lead Program Manager, Project Controls
1 week ago
National Grid Northborough, United States**About us**: · National Grid is seeking a Lead Program Manager for our NY-Electric Long-Term Investment Planning & Resource Strategy Team in Buffalo, Syracuse, or Albany, NY. · Superpowered. Meaningful work. Human impact. A story we're proud to tell. This is what matters to us a ...
-
Program - Operations Manager
5 days ago
Olympus Corporation of the Americas Westborough, United States**Workplace Flexibility**:Onsite** · Are you looking for a company that cares about people's lives and health, including yours? Let's inspire healthier lives, together. · **Olympus, a leading medical technology company, has focused on making people's lives better for over 100 yea ...
-
Assistant Program Manager
1 week ago
Centurion Health Westborough, United States**Forensic Health Services, a Centurion company, is proud to be the provider of forensic and mental health services to the Massachusetts Department of Mental Health Court Clinic Programs.** · We are currently seeking a full-time **Assistant Program Manager **who will ensure that ...
-
Program Manager, Sustainment
2 weeks ago
Raytheon Marlborough, United States**Date Posted**: · **Country**: · United States of America · **Location**: · MA801: Marlborough, MA 1001 Boston Post Road Building 2, Marlborough, MA, 01752 USA · **Position Role Type**: · Onsite · At Collins Mission Systems, by combining our vast resources and investments, we ar ...
-
Assistant Program Manager
4 days ago
OPUS INSPECTION TECHNOLOGIES INC Shrewsbury, United States**Job Purpose** · Plays a vital role in daily operational support, special technical projects, and the management of a team of field service representatives in support of the Massachusetts Vehicle Inspection Program. Supports the program by managing station service, recruitment, ...
-
Assistant Program Manager
4 days ago
Opus Inspection Shrewsbury, United States**Job Purpose**: · Plays a vital role in daily operational support, special technical projects, and the management of a team of field service representatives in support of the Massachusetts Vehicle Inspection Program. Supports the program by managing station service, recruitment, ...
-
Program Manager
4 days ago
EVERSOURCE Southborough, United StatesThis is a hybrid role. The first three months are fulltime in the office. · The #1 energy efficiency provider in the nation, Eversource is empowering a carbon-neutral future for the Northeast, with nationally recognized energy efficiency solutions and successful programs to integ ...
-
Assistant Program Manager- Manufacturing
4 days ago
Coghlin Companies Westborough, United StatesJob Summary · The Assistant Program Manager (APM), together with the Program Manager (PM), is the primary point of · contact for the customer. Together the APM and the PM lead a cross-functional team to ensure an · exceptional customer experience is realized. They also work toget ...
-
Ct - 4041 Assistant Program Manager
3 weeks ago
Columbia Tech Westborough, United States**Duties and Responsibilities** · - Must meet specified business and customer satisfaction metrics. Metrics may include on-time delivery, quote-to-cost accuracy, gross margin, excess and obsolete material, inventory turns, RMA management, quality, CAPA management, forecast accura ...
-
College Relations Program Manager
1 week ago
Hologic Marlborough, United States**Travel requirements: 5%** · **Hybrid Working: 3 days onsite in Marlborough per week** · **Language requirements: English** · **About Hologic**: At Hologic, we are an innovative medical technology company primarily focused on improving women's health and well-being through early ...
-
Deputy Program Manager, Marlborough, Mass.
2 weeks ago
Raytheon Marlborough, United States**Date Posted**: · **Country**: · United States of America · **Location**: · MA802: Marlborough, MA Building Boston Post Road Building 1, Marlborough, MA, 01752 USA · **Position Role Type**: · Onsite · **Must hold an Active/Transferrable DoD Secret Clearance DAY 1** · **About US* ...
-
University of Massachusetts Medical School Shrewsbury, United StatesOverview: · Under the direction of the Senior Director of Operation or designee, the Academic Programs and Training Manager will be charged with managing membership services, training, educational and research projects, and events including an annual conference in support of the ...
-
Program Manager
2 weeks ago
Re:Build Manufacturing Framingham, United States**About Re:Build Manufacturing**: · Re:Build Manufacturing is a rapidly growing family of industrial businesses combining enabling technologies, operational superiority, and strategic M&A to build America's next generation industrial company. At Re:Build we deploy deep expertise ...
-
Program Manager
3 weeks ago
Community Resources for Justice Leicester, United StatesCommunity Resources for Justice (CRJ) is a unique, 145-year-old nonprofit organization that provides direct care as well as research and consulting services within the areas of the Mental Health, Criminal Justice, and Public Policy fields. Our four divisions, Social Justice Servi ...
-
Program Manager
3 weeks ago
Dutech Systems Boston, United StatesTITLE: Delivery System Investment: Policy and Workforce - Program Manager · LOCATION: Boston, MA · START DATE: 05/27/2024 · END DATE: 05/23/2025 · WORK DAYS: 5 · **JOB DISCRIPTION**: · **Scope of Work**: · - Support MassHealth leadership in implementation of Workforce Initiative ...
-
Program Manager
3 weeks ago
Dutech Systems Boston, United StatesOverview: Under the direction of the MassHealth Senior Manager of Delivery System Investment, Policy and Workforce, the Program Manager will work with the MassHealth Accountable Care and Behavioral Health (ACBH) team to implement Workforce Initiative programs on behalf of the Exe ...
Associate Program Manager - Northborough, United States - PV8 US Innovex Inc.
Description
??**The purpose of this posting is to build up our database with candidates who have a skill set that meet the requirements below for future opportunities**
Responsible for the daily operational effectiveness of a dedicated team within the copay support division. Ensures the proper completion of all daily tasks in a timely fashion while ensuring compliance with all standard operating procedures.
The information contained herein is intended to be an accurate reflection of the duties and responsibilities of the individuals assigned to this position. They are not intended to be an exhaustive list of the skills and abilities required to do the job. IQVIA reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Primary Responsibilities:
Required Qualifications:
Preferred Qualifications:
Professional Competencies:
Business Skills and Knowledge
Demonstrate analytic and problem-solving skills and understand the impact of individual.
decisions on other parts of the organization and the environment.
Knowledge of liability and compliance regulation, the ability to employ strategies to
mitigate risk, avoid malpractice and plan for disasters.
Application of techniques that continually improve the quality of care provided, patient.
safety, organizational performance, and the financial health of the organization.
Knowledge of the Health Care Environment
Demonstrate an understanding of how the various components of the health care.
system is organized and financed, and how they interact to deliver medical and health.
care.
Understand the patient experience, demonstrate a commitment to patients rights and
responsibilities, and ensure that the organization provides a safe environment for
patients and their families.
Communication and Relationship Management
The ability to build and maintain relationships with internal as well as external.
stakeholders that are anchored in trust and where decision-making is shared.
Be able to utilize verbal, written and presentation skills to communicate an
organizations mission, vision, values, and priorities to diverse audiences.
Leadership
Professionalism
IQVIA is an Equal Opportunity Employer that complies with applicable state and local laws governing nondiscrimination in employment. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics.
#LI-CES
#LI-DNP
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible to help our customers create a healthier world. Learn more at
We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities.
IQVIAs ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status.
The potential base pay range for this role is $65,000-$70,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
