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    Help Desk Technician - Jacksonville, United States - StevenDouglas

    StevenDouglas
    StevenDouglas Jacksonville, United States

    2 weeks ago

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    Description

    What you'll be doing as an IT Help Desk Technician:

    Check out the role overview below If you are confident you have got the right skills and experience, apply today.
    • Support Microsoft Windows desktop and server technologies
    • Consult with clients and offer guidance on technology use and best-practices
    • Responsible for providing detailed documentation regarding your tickets and providing follow-up with clients in a timely manner
    • Communicate the need for escalation promptly if you are unable to resolve the issue
    • Provide fast and friendly tech support to end-users, IT managers, and C-level executives
    • Typical Week: 85% help desk, 10% server/network support, 5% training/meetings

    You are a great IT Help Desk Technician candidate if you have.....

    • Bachelor's Degree, business related field preferred, or equivalent experience
    • Minimum of 1 year experience working in a 50+ user Windows desktop/server environment
    • Well-rounded Microsoft desktop technology experience and user support
    • Experience supporting the following: expert with Windows, exposure to Windows server technology, active directory and common network protocols
    • Motivation and drive to develop yourself personally and professionally
    • Strong communication skills both verbal and written
    • Excellent customer service skills
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