- Provide first and second-line support to the WMS users, identifying, reporting, or resolving technical issues as they arise.
- Monitor the WMS system, identifying any errors, bugs, or issues that arise and working to resolve them in a timely manner.
- Work collaboratively with the operations team, internal IT and external vendors to maintain and improve the WMS system, identifying potential enhancements or upgrades.
- Act as the first point of contact for all WMS-related queries, working with users to ensure that issues are resolved in a timely and efficient manner.
- Provide training and support to new WMS users, ensuring they are thoroughly familiar with the system's functionality.
- Develop and maintain system documentation, ensuring that any changes or updates are fully documented and communicated to relevant parties.
- Actively participate in the UAT and implementation of new WMS system features and functionality, ensuring that any changes are thoroughly tested and communicated to stakeholders.
- Monitor the performance and availability of the WMS system, proactively identifying potential issues and working to mitigate any risks.
- Help drive system optimization and process efficiencies through product feature modifications and enhancements.
- 2+ years of proven experience in a technical support role, with a strong focus on Warehouse Management Software systems
- Must have proven experience with WMS systems such as Korber \ High Jump, ideally gone through full implementation.
- Knowledge and or prior usage of common collaboration tools including but not limited to Lucidchart, and reporting tools such as Lightdash.
- Understanding of warehouse management processes of inventory management and fulfillment
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Strong attention to detail
- Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
- Full-time employees are eligible for fertility, commuter, and educational assistance benefits
- 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
- Vacation: All full-time employees are eligible for paid vacation
- Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
- Employee Discounts: Employees receive discounts on select grading services for approved submissions
- Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
- Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
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Fulfillment Operations Systems Specialist - New Castle, United States - Collectors
Description
Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team.
Our services span collectible coins, trading cards, Funko Pops, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, WATA, Card Ladder, Goldin, and the Long Beach Expo collectibles trade show.
Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,700 people across our headquarters in Santa Ana and offices in Jersey City, Seattle, Hong Kong, Paris, Shanghai, and Tokyo.
We're looking for a Operations System Specialist to join our Continuous Improvement team to help us build out the Warehouse Management processes within Korber WMS and systems for our Vault.
You'll report to the Continuous Improvement Manager and work onsite from our New Castle, DE office.
What You'll Do:
Who You Are:
Salary Range:
The salary range for this position is $57,000-$94,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set.
Reasons To Join Us:
Candidates must be authorized to work in the United States
Collectors may use e-verify to validate your ability to work legally in the United States.
We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to
We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.
If you require an accommodation to apply or interview with us due to a disability or special need, please email
U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.
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