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Saint-Bauzille-de-Putois

    Customer Care Technician - Sarasota, United States - The Axel Group, LLC

    The Axel Group, LLC
    The Axel Group, LLC Sarasota, United States

    3 weeks ago

    Default job background
    Construction / Facilities
    Description

    Join the largest homebuilder in the United States and be apart of a winning team dedicated to delivering exceptional service and quality homes to their clients We are currently representing a Fortune 500, large developer who is looking to bring on a Customer Care Technician to their team Our client has several communities throughout the Sarasota, FL region.

    As Customer Care Technician, this individual is responsible for maintaining a high level of customer satisfaction among homeowners.

    Responsibilities:

    • Evaluates homeowner repair issues to determine if they are warrantable items
    • Facilitate all customer warranty requests and schedule subcontractors to make repairs
    • Process written or electronic tickets from supervisor for homeowner repairs
    • Perform minimal and necessary repairs to homes such as drywall, small spackle jobs, texture repair, and/or painting (as needed)
    • Ensure all repairs are completed within compliance standards
    • Certify warranty work is completed within contractor obligations
    • Develop and maintain good rapport with subcontractors and homeowners
    • Resolve any issues from customers after the closing of the home
    • Perform follow ups with homeowners to ensure client satisfaction

    Requirements:

    • High school diploma or general education degree (GED)
    • 3 or more years of industry related experience preferred (ex. carpentry work, drywall, texture repair and/or painting)
    • Previous customer service experience preferred
    • Proficient in Microsoft Office and other basic software
    • Ability to empathize with customers and provide exceptional customer service
    • Exceptional organizational and time management skills
    • Strong communication skills both written and verbal
    • Ability to multitask and prioritize responsibilities effectively

    Benefits:

    • Medical, vision, and dental
    • 401(K)
    • Employee stock purchase plan
    • Flex spending accounts
    • Life insurance
    • Vacation, sick, personal time, and company holidays

    This position offers a competitive compensation package, bonuses, excellent benefits including 100% paid healthcare, and endless opportunities for career growth.

    **Aside from a strong base salary, this position offers excellent bonuses determined off of ticket completion amount & times**

    If you're looking to take the next step in your construction customer service career, or you're overall looking for an amazing opportunity with an even better developer, we encourage you to apply



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