Jobs
>
Front Desk Agent
>
Louisville

    Front Desk Agent - Louisville, United States - Courtyard Louisville Airport

    Courtyard Louisville Airport
    Courtyard Louisville Airport Louisville, United States

    4 days ago

    Default job background
    Description

    Job Description

    Job Description

    The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

    Duties include but are not limited to:

    • Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
    • Greets and completes established check-in procedures for arriving guests daily, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.
    • Resolve guest complaints, ensuring guest satisfaction.
    • Maintains a friendly, cheerful and courteous demeanor at all times.
    • Anticipate guests needs, respond promptly, and acknowledge all guests.
    • Obtain assigned bank and ensure accuracy of contracted monies.
    • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
    • Handle overbooked or walked in guests.
    • Accept and record wake-up call requests.
    • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
    • Resolve discrepancies on the room status report with Housekeeping.
    • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

    Education & Experience:

    • High School Graduate or General Education Degree (GED).
    • One-year previous experience in a similar position in a hotel preferred.
    • Basic computer skills required.
    • Must be able to work weekends.
  • Bunkhouse

    Front Desk Agent

    1 day ago

    Bunkhouse Louisville, United States

    Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction Complete all shift checklist items Check in and out all hotel guests in a confident, professional and personalized manner Take ho Hotel, Agent, Front Desk, Ope ...

  • White Lodging

    Front Desk Agent

    1 week ago

    White Lodging Louisville, United States

    Summary: · At White Lodging, we know that the hospitality business, like life, is how you make people feel. That's where you come in. Here you'll have the opportunity to make unforgettable memories for our guests by providing exceptional service and fostering meaningful connectio ...

  • Arbor Lodging Management

    Front Desk Agent

    1 week ago

    Arbor Lodging Management Louisville, United States

    ** Front Desk Agent** · **Job Category****:** Front Desk **Requisition Number****:** FRONT01319 Showing 1 location **Job Details** · **Description** · Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We hav ...

  • Aimbridge Hospitality

    Front Desk Agent

    1 week ago

    Aimbridge Hospitality Louisville, United States

    Aimbridge Hospitality - Candlewood Suites Louisville Air [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for inform ...

  • White Lodging

    Front Desk Agent

    1 week ago

    White Lodging Louisville, United States

    Summary: · At White Lodging, we know that the hospitality business, like life, is how you make people feel. That's where you come in. Here you'll have the opportunity to make unforgettable memories for our guests by providing exceptional service and fostering meaningful connectio ...

  • White Lodging

    Front Desk Agent

    1 week ago

    White Lodging Louisville, United States

    Summary: · At White Lodging, we know that the hospitality business, like life, is how you make people feel. That's where you come in. Here you'll have the opportunity to make unforgettable memories for our guests by providing exceptional service and fostering meaningful connecti ...

  • Courtyard Louisville Airport

    Front Desk Agent

    1 week ago

    Courtyard Louisville Airport Louisville, United States

    The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. · Duties include but are not l ...

  • Hotel Teatro

    Front Desk Agent

    2 weeks ago

    Hotel Teatro Louisville, United States

    Hotel Teatro · Downtown Denver's original boutique hotel, where modern amenities meet historic charm. · Front Desk Agent - Hotel Teatro · Downtown Denver CO, 80202 · FT an hour, Non-exempt · Front Desk Agent · Work With Us · At Hotel Teatro, we recognize that candidates f ...

  • Hilton Garden Inn Northeast

    Front Desk Agent

    1 week ago

    Hilton Garden Inn Northeast Louisville, United States

    The beautiful Hilton Garden Inn - Paddock Shops is looking to add a new star to the team. The Front Desk Agent will be the ambassador for the hotel. · Responsibilities: · Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accur ...

  • Omni Hotels

    Front Desk Agent

    6 days ago

    Omni Hotels Louisville, United States

    Location · Omni Louisville Hotel is the new cornerstone of downtown, which opened its doors on March 6, 2018. Reflecting the past, present and future of our vibrant Kentucky town and inspired by the city's rich history and authentic character, the Omni Louisville transforms one o ...

  • Hilton Garden Inn Louisville Airport

    Front Desk Agent

    1 week ago

    Hilton Garden Inn Louisville Airport Louisville, United States

    The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. · To perform this job successf ...

  • Omni Hotels

    Front Desk Agent

    1 week ago

    Omni Hotels Louisville, United States

    Omni Hotels - JobID: [Guest Service / Concierge] As a Front Desk Agent at Omni Hotels, you'll: Check guests in and out; Ensure proper credit is received, special requests are noted and fulfilled and accurate information is established; Promote and sell special hotel programs; Be ...

  • White Lodging

    Front Desk Agent

    1 week ago

    White Lodging Louisville, United States

    Summary: · At White Lodging, we know that the hospitality business, like life, is how you make people feel. That's where you come in. Here you'll have the opportunity to make unforgettable memories for our guests by providing exceptional service and fostering meaningful connectio ...

  • AJS Hotels

    Front Desk Agent

    3 days ago

    AJS Hotels Louisville, United States

    Job Description · Job DescriptionJob Summary: · We are seeking a Front Desk Agent to be the first point of contact for our hotel guests. The Front Desk Agent will greet guests, check them in/out, handle reservations, and provide information about services and amenities. · Qualifi ...

  • MCR Hotels

    Front Desk Agent

    3 hours ago

    MCR Hotels Louisville, United States

    · Front Desk Agent · Hilton Garden Inn Louisville, 400 Sherburn Ln, Louisville, Kentucky, United States of America · Req #6671 · Wednesday, May 15, 2024 · The Hilton Garden Inn Louisville Mall of St. Matthews Front Desk Agent is responsible for providing overall positive guest e ...

  • Derby City Gaming

    Front Desk Agent

    1 week ago

    Derby City Gaming Louisville, United States

    FUNCTION · The Front Desk Agent registers and assigns rooms, issue room keys, transmit and receive messages, keeping records of occupied rooms and guests' accounts, presenting statements to and collecting payments from departing guests, making and confirming reservations, answer ...

  • Aimbridge Hospitality

    Front Desk Agent

    6 days ago

    Aimbridge Hospitality Louisville, United States

    Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...

  • Aimbridge Hospitality

    Front Desk Agent

    6 days ago

    Aimbridge Hospitality Louisville, United States

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...

  • Aimbridge Hospitality

    Front Desk Agent

    1 week ago

    Aimbridge Hospitality Louisville, United States

    Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • Hampton Inn Louisville Downtown

    Front Desk Agent

    5 days ago

    Hampton Inn Louisville Downtown Louisville, United States

    Compensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisc ...