- Greeting, registering, and assigning rooms to hotel guests
- Verifying guest identification and establishing how the guest will pay for their accommodations
- Issuing room keys and relay instructions to bellhops
- Keeping records of room availability and guests' accounts on computer
- Computing bills and collecting payments in Visual One
- Making and confirming reservations
- Answering PBX calls and routing calls to proper extensions
- Answering inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel, casino, or entertainment complex
- Advising housekeeping staff when rooms have been vacated and are ready for cleaning
- Contacting housekeeping or maintenance staff when guests report problems
- Performing simple bookkeeping activities, such as balancing cash accounts
- Recording guest comments or complaints, referring guest to supervisor if needed
- Performing other duties as assigned
- Telephone system
- Property Management System
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Front Desk Agent
1 week ago
Bunkhouse Group Louisville, United StatesAdhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction Complete all shift checklist items Check in and out all hotel guests in a confident, professional and personalized manner Take ho Hotel, Agent, Front Desk, Ope ...
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Front Desk Agent
1 week ago
Arbor Lodging Management Louisville, United States** Front Desk Agent** · **Job Category****:** Front Desk **Requisition Number****:** FRONT01319 Showing 1 location **Job Details** · **Description** · Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We hav ...
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Front Desk Agent
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White Lodging Louisville, United StatesSummary: · At White Lodging, we know that the hospitality business, like life, is how you make people feel. That's where you come in. Here you'll have the opportunity to make unforgettable memories for our guests by providing exceptional service and fostering meaningful connectio ...
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Front Desk Agent
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Aimbridge Hospitality Louisville, United StatesAimbridge Hospitality - Candlewood Suites Louisville Air [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for inform ...
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Front Desk Agent
1 week ago
Hilton Garden Inn Northeast Louisville, United StatesThe beautiful Hilton Garden Inn - Paddock Shops is looking to add a new star to the team. The Front Desk Agent will be the ambassador for the hotel. · Responsibilities: · Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accur ...
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Front Desk Agent
5 days ago
Omni Hotels Louisville, United StatesLocation · Omni Louisville Hotel is the new cornerstone of downtown, which opened its doors on March 6, 2018. Reflecting the past, present and future of our vibrant Kentucky town and inspired by the city's rich history and authentic character, the Omni Louisville transforms one o ...
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Front Desk Agent
1 week ago
White Lodging Louisville, United StatesSummary: · At White Lodging, we know that the hospitality business, like life, is how you make people feel. That's where you come in. Here you'll have the opportunity to make unforgettable memories for our guests by providing exceptional service and fostering meaningful connecti ...
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Front Desk Agent
1 week ago
Courtyard Louisville Airport Louisville, United StatesThe Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. · Duties include but are not l ...
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Front Desk Agent
2 days ago
AJS Hotels Louisville, United StatesJob Description · Job DescriptionJob Summary: · We are seeking a Front Desk Agent to be the first point of contact for our hotel guests. The Front Desk Agent will greet guests, check them in/out, handle reservations, and provide information about services and amenities. · Qualifi ...
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Front Desk Agent
1 week ago
White Lodging Louisville, United StatesSummary: · At White Lodging, we know that the hospitality business, like life, is how you make people feel. That's where you come in. Here you'll have the opportunity to make unforgettable memories for our guests by providing exceptional service and fostering meaningful connectio ...
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Front Desk Agent
1 week ago
Hilton Garden Inn Louisville Airport Louisville, United StatesThe Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. · To perform this job successf ...
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Front Desk Agent
5 days ago
Aimbridge Hospitality Louisville, United StatesFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
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Front Desk Agent
2 weeks ago
Hotel Teatro Louisville, United StatesHotel Teatro · Downtown Denver's original boutique hotel, where modern amenities meet historic charm. · Front Desk Agent - Hotel Teatro · Downtown Denver CO, 80202 · FT an hour, Non-exempt · Front Desk Agent · Work With Us · At Hotel Teatro, we recognize that candidates f ...
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Front Desk Agent
5 days ago
Aimbridge Hospitality Louisville, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
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Front Desk Agent
1 week ago
Omni Hotels Louisville, United StatesOmni Hotels - JobID: [Guest Service / Concierge] As a Front Desk Agent at Omni Hotels, you'll: Check guests in and out; Ensure proper credit is received, special requests are noted and fulfilled and accurate information is established; Promote and sell special hotel programs; Be ...
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Front Desk Agent
1 week ago
White Lodging Louisville, United StatesSummary: · At White Lodging, we know that the hospitality business, like life, is how you make people feel. That's where you come in. Here you'll have the opportunity to make unforgettable memories for our guests by providing exceptional service and fostering meaningful connectio ...
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Front Desk Agent
5 days ago
Aimbridge Hospitality Louisville, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
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Front Desk Agent
6 days ago
Aimbridge Hospitality Louisville, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
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Front Desk Agent
4 days ago
Hampton Inn Louisville Downtown Louisville, United StatesCompensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisc ...
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Front Desk Agent
1 week ago
Hilton Garden Inn Northeast Louisville, United StatesJob Description · Job DescriptionThe beautiful Hilton Garden Inn - Paddock Shops is looking to add a new star to the team. The Front Desk Agent will be the ambassador for the hotel. · Responsibilities: · Responds in a professional and courteous manner to arriving, departing and i ...
Front Desk Agent - Louisville, United States - Derby City Gaming
Description
FUNCTIONThe Front Desk Agent registers and assigns rooms, issue room keys, transmit and receive messages, keeping records of occupied rooms and guests' accounts, presenting statements to and collecting payments from departing guests, making and confirming reservations, answering PBX calls and connecting callers to the appropriate extension, collecting guest player club information while making marketing room reservations.
Essential Duties and Responsibilities
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.
The work environment consists of very demanding surroundings with a high noise level. The employee is frequently exposed to second hand tobacco smoke, fumes or airborne particles.
Machines, Tools, Equipment