Reservations Agent - Kapolei, United States - Four Seasons Hotels Limited

Four Seasons Hotels Limited Kapolei, United States

4 weeks ago

Full time

Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
A luxury Oahu resort on the island's sunny Western Coast. Join us in Ko Olina and find your very own place of joy. Our beachfront island Resort sits on Oahu's wild and rugged western coast, where vast ocean views and lively pools and lagoons provide the setting for an unforgettable adventure. Take the family for a ride on an outrigger canoe, splash around in the turquoise waters of our white-sand beach, play a round of golf as you weave through waterfalls at Ko Olina Golf Club, or spend the day reconnecting with your inner self at Naupaka Spa & Wellness Centre.

The Four Seasons Resort O'ahu at Ko Olina is looking for Reservations Sales Agents who has a passion for excellence and the spirit of aloha.

Reservations Sales Agents are responsible for selling the resort and providing information to prospective guests, to capture sales from the incoming calls and coordinate details of each reservation to ensure guest's satisfaction.

We are looking for an energetic, experienced customer service professional with excellent phone skills, ability to multitask, have a passion for service and hospitality. Applicants will be a willing team player, comfortable with computer systems including Opera as well as communicating over the telephone and willing to accept assignments on as need basis, in order to promote team work. Flexibility to work early mornings, evenings, weekends and holidays.

Hourly Rate: $30.11

Responsibilities

Responsible for providing the most efficient and courteous hotel reservations service and to undertake other duties and responsibilities as required by Management.
Answer General Reservations e-mail, verify all reservation information with callers to ensure accuracy.
Process Worldwide Reservations Office (WRO), Trust, Internal Reservations, and FIT reservations.
Assist guests with room, dining, and spa reservations via various channels including email, chat, and by phone.

Preferred Qualifications and Skills

Candidate must be fluent in English, both verbal and written.
Excellent communication and organization skills
Previous customer experience and ability to work effectively under pressure
Service Passion
Requires attention to detail and problem solving skills
Successful candidates must possess legal work authorization in the United States.

About Four Seasons Resort O'ahu at Ko Olina

On Oahu's sunny western coast Four Seasons Resort O'ahu at Ko Olina balances a classic Hawaiian style with one-of-a-kind luxury.

Chic and light-filled with vast ocean views, our 370 accommodations provide a personal sanctuary in this all-encompassing Hawaiian luxury beach resort. Restaurants and bars are infused with the magnetic energy of Ko Olina. Guests have the opportunity to splash into lively pools and lagoons, with numerous water sports right off the Resort's own beach. They are also able to play tennis and golf, then relax in the Spa - wrapped in the effortless elegance of Four Seasons.

Working at Four Seasons

Four Seasons can offer what many hospitality professionals dream of - an opportunity to build a life-long career with global potential and a real sense of pride in work well done. In line with our plans for future growth, we are committed to staff levels that are in keeping with our extraordinary staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways.

Learn more about Four Seasons

Learn more about Four Seasons O'ahu at Ko Olina on Social Media

Instagram: @FSOahu

Twitter: @FSOahu

Facebook:

We look forward to receiving your application Mahalo

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -

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