- Ensure guests are warmly greeted and attended to upon arrival, actively engaging with them to address any concerns and foster relationships for continuous enhancement of guest satisfaction.
- Supervise front office staff to deliver efficient service, displaying professionalism and personalized attention to guests.
- Conduct regular inspections of the front office and public areas, promptly addressing any issues that arise.
- Monitor billing procedures and guest credit adherence to hotel policies, ensuring secure handling of all transactions.
- Assist in overseeing night audit operations and preparing daily audit packages.
- Implement strategies to boost occupancy rates and ADR through walk-ins and upselling initiatives at the front desk.
- Manage day-to-day staffing needs, assign tasks, set performance goals for team members, and provide coaching and feedback to enhance team performance.
- Ensure team members are trained in compliance with regulations, safety measures, and job requirements, equipped with necessary tools to carry out their responsibilities effectively.
- Coordinate safety training, act as a central contact during emergencies, and establish relationships with local authorities.
- Contribute to annual departmental budgets, monitor expenses, and focus on rate strategies and inventory management.
- Assume other delegated duties and potentially serve as the manager on duty as needed.
- Family Focused Culture
- Development and Promotion Opportunities
- Competitive Pay
- Health, Vision, Dental and Supplemental Insurance
- Paid Vacation and Holiday Pay
- 401k
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Front Desk Manager - Nashville, United States - Tara Investments
Description
Job Overview
The Front Desk Manager / Guest Service Manager is vital in managing the front office operations to ensure a unique guest experience. They oversee guest registration, bell services, business center, telephone services, concierge services, and guest reservations, shaping the hotel's brand identity.
Duties and Responsibilities
Accountability
The Front Desk Manager will report to the Assistant General Manager or General Manager, exercising discretion in critical matters such as room sales, cost control, and overall guest satisfaction. Key responsibilities include recommending staff decisions and overseeing the Front Desk and Night Audit teams' activities, contributing to the property's operational success.
Qualifications and Requirements
Aspiring candidates should hold a Bachelor's degree or equivalent in marketing or a related field, with at least four years of experience in hospitality roles. The role involves managing Front Desk and Night Audit Staff, with potential duty as Manager on Duty. Essential requirements also include access to a personal phone for emergencies and internet usage for communication.
Benefits
About the Company - Tara and Uncompromised Hospitality
Tara is a company that owns, develops, and manages various hotels, maintaining a long-term commitment to delivering exceptional hospitality since its inception in 2003. The organization prides itself on aligning with its guests and team members to uphold its mission of Uncompromised Hospitality. By recruiting and training exceptional team members, Tara aims to instill a culture of dedicated service throughout its properties.
