- Greets guests in a warm, friendly, and professional manner
- Familiar with all hotel facilities, room types, food and beverage outlets, recreational activities, and emergency procedures
- Familiar with local dining, shopping, and entertainment offerings
- Is completely conversant in all information in the Concierge Fact Book
- Answers guest questions about the hotel and local area, researching and providing prompt and professional follow-up information
- Becomes familiar with guest names and acknowledges them by name
- Serves each guest on a one-to-one basis with utmost courtesy
- Personalizes all services and anticipates guest requests whenever possible
- Makes dining, theater, tour, travel, and other arrangements for hotel guests
- Assists guests with transportation needs
- Arranges childcare
- Presents guest orientation sessions for new arrivals
- Inspects and maintains overall cleanliness and appearance of the Concierge desk, and lobby area, including temperature, lighting, and music
- Works closely with in-house vendors to satisfy guest entertainment needs
- Constantly displays outstanding communication and guest relations skills
- Demonstrates a professional attitude in all interactions with guests, hotel staff, and vendors - both in face to face discussions and over the telephone
- Answers telephone in accordance with Loews Hotels standards
- Takes a proactive role in providing assistance in the hotel lobby
- Provides tours of the hotel, displaying extensive familiarity with its history and interior décor
- Maintains inventory of local maps and brochures
- Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events
- Retrieves guest messages from computer
- Sets up and disassembles the morning and evening concierge service
- Conducts Random Guest Survey Calls in accordance with hotel policy
- Other duties as assigned
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
- Is polite, friendly, and helpful to guests, management and fellow employees
- Executes emergency procedures in accordance with hotel standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standards
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Concierge - Lobby Staff
3 weeks ago
Related Chicago, United States**Responsibilities**: · **Related's Luxury Building, located in Chicago, IL,** **is seeking a Concierge to join their team. Responsibilities include**: · - Creating a luxury environment and exceeding expectations in all hospitality services · - Approach all encounters with reside ...
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In-House Marketing Representative
1 week ago
Bluegreen Vacations Chicago, United StatesEmbark on an adventure with us at Bluegreen Vacations as an In-House Marketing Representative stationed at the concierge desk in the main check-in lobbies of the Hotel Blake in historic downtown Chicago. Your mission? Engage with our guests, offer top-notch concierge services, an ...
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Concierge Associate
1 week ago
SPS-North America Chicago, United StatesJob Description · Job DescriptionJob Title: Concierge Associate · Reports To: The Concierge Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. · Job Overview: · The Concierge Associate provides exceptional office and fron ...
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Concierge / Ambassador
3 weeks ago
Village Green Chicago, United StatesJob Description · Job DescriptionCompany Description · VILLAGE GREEN · Founded in 1919, Village Green is a diverse, people-first organization that has contributed to its multi-year Great Places to Work, Top Workplaces, and Best Workplaces in Multifamily designations, to name a fe ...
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Concierge - Part-Time
2 weeks ago
City Club Apartments LLC Chicago, United States Part timeJob Description · Job DescriptionDescription:COMPANY OVERVIEW · City Club Apartments has created the future of apartment living, merging historical knowledge of the apartment industry with best practices of the hospitality industry to create the first true International Apartment ...
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Concierge Associate
1 week ago
SPS North America Inc Chicago, United StatesJob Description · Job Description · Job Title: · ConciergeAssociate · Reports To: · The ConciergeAssociate · will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. · Job Overview: · The ConciergeAssociate provides exceptional offic ...
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Concierge
2 weeks ago
Flats LLC Chicago, United StatesRole SummaryUnder the direction of the Property Manager or Assistant Property Manager, the Residential Concierge is a guest facing position that will deliver exceptional customer service to any person who walks through our doors. The Residential Concierge is responsible for answe ...
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Concierge Security Officer
3 days ago
Clear Investment Group Chicago, United StatesJob Description · Job DescriptionChicagoland Management seeks a Concierge Security Officer for an office building we manage in Chicago's Loop. · This position helps maintain a safe, secure, and hospitable environment for both our tenants and guests. They preserve order while enf ...
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Workplace Experience Receptionist
3 weeks ago
CBRE Chicago, United StatesWorkplace Experience Receptionist · Job ID · 163567 · Posted · 17-Apr-2024 · Service line · GWS Segment · Role type · Full-time · Areas of Interest · Administrative, Customer Service · Location(s) · Chicago - Illinois - United States of America · **About the Role:** ...
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Bell Attendant
2 weeks ago
Arlo Chicago Chicago, United StatesJob Description · Job DescriptionJob Summary: · The Bell Attendant at Arlo Chicago is responsible for providing exceptional customer service to hotel guests by assisting with their luggage, providing information about the hotel and local area, and facilitating a smooth and enjoya ...
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Information Technology Specialist
2 weeks ago
SPS Chicago, United StatesCome explore the Power of Possibility with a career at SPS Join our team in Chicago as an IT Support Technician. · The IT Support Technician performs duties that include being a reference point for all IT related queries at the user level, responding to user needs in a timely man ...
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Concierge Associate
1 week ago
Trinity Property Consultants Chicago, United States· Position at Trinity Property Consultants · At Trinity Property Consultants, your expertise is the key to our continued success. Join us and become an essential part of an organization that values your skills and is committed to your professional growth. Guided by our core val ...
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Concierge
2 weeks ago
Crescent Heights Chicago, United StatesJob Description · Job DescriptionJob Title: Concierge · Department: Concierge · Reports To: Property Manager · FLSA Status: Non-Exempt · Prepared Date: 03/15/2022 · ABOUT NEMA CHICAGO: · Brought to you by Crescent Heights, NEMA is a lifestyle apartment brand inspired by each ci ...
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Bell/Luggage Attendant
2 weeks ago
Sonesta International Hotels Chicago, United StatesJob Description Summary · The Bell Attendant sets the tone for Sonesta's mission of "Wowing" our guests with Amazing Moments. The role's primary responsibility is to assist arriving and departing guests in transporting luggage to and from guest rooms. The Bell Attendant must res ...
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Concierge
2 weeks ago
Waterton Chicago, United States** Concierge** · **Job Category****:** R Office Other **Requisition Number****:** DOORP01922 Showing 1 location **Job Details** · **Description** · We are passionate about delivering an incredible Resident Experience, which we believe is made possible by offering an extraordin ...
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Front Desk Manager
1 week ago
Sonesta International Hotels Chicago, United StatesJob Description Summary · The Front Desk Manager acts as Front Office management presence in covering Manager on Duty (MOD) shifts. This position will require close cooperation with all hotel departments emphasizing guest service and satisfaction. Supervision of all front office ...
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Club Level Manager
3 days ago
Langham Hotels International Limited Chicago, United StatesJob Summary . · PRIMARY OBJECTIVE OF POSITION: · The Club Level Manager will ensure the highest level of service for all hotel Club guests. The Club Level Manager will work closely with the Managers of the Front Office in order to create seamless arrivals, stays, departures an ...
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House Attendant
1 week ago
Aimbridge Hospitality Chicago, United StatesJob Summary · Informacin disponible en espaol a continuacin. · The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas ...
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In-House Marketing Representative
1 week ago
Bluegreen Vacations Chicago, United StatesIn-House Marketing Representative · in · Chicago, IL · by · Bluegreen Vacations · Embark on an adventure with us at Bluegreen Vacations as an In-House Marketing Representative stationed at the concierge desk in the main check-in lobbies of the Hotel Blake in historic downtow ...
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Bell Attendant
2 weeks ago
Kimpton Hotels Chicago, United StatesWhy We're Here · We believe heartfelt, human connections make people's lives better. Especially the people who work here. · Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard a ...
Lobby Concierge - Chicago, United States - Loews Hotels
Description
Experience the Windy City from the heart of it all.Loews Chicago Hotel, situated steps from Navy Pier and Magnificent Mile, offers guests spectacular city skyline and lake views, while enjoying the comforts of home.
Welcome to City Sophistication where convenience and relaxation meet.Job Specific