- Post-secondary education or degree is preferred; or relevant years of work experience.
- Accredited Concierge certificates is preferred.
- Minimum of two (2) years of relevant customer experience in an upscale retail, hotel or service company.
- Availability to work a flexible schedule; any day of the week including evenings and weekends.
- Ability to write and communicate professionally in English.
- Concierges provide excellent customer service to all resident guests throughout their lease term. Experience in the travel or hospitality industry and a thorough understanding of the local area and what it has to offer are required so you can give informed advice to clients. Successful concierges possess and utilize the following skills:
- Communication skills
- Excellent communication skills are required for this role. The concierge's disposition and articulation reflect the Community which employs them. They must be able to convey information clearly and effectively, whether they're offering recommendations on local venues or solving a guest's problem. They also need to communicate guest requests to other staff members.
- Customer service
- Concierges use customer service skills to anticipate and meet residents' needs. These needs may include making dining reservations and transportation arrangements, providing little-known information about the local area, and running errands. Some guests might ask the concierge to search for hard-to-find items, booking exotic services or arranging a hard-to-get reservation.
- Time management
- Concierges perform several daily tasks, but is mainly focused on all types of residents, who come with their own unique set of needs, requirements, and inquiries. For these responsibilities, concierges must be skilled in time management and planning. They need to avail themselves equally to all residents and guests to answer questions, carry out requests and address concerns. The concierge must be able to perform all requests accurately and efficiently.
- Technical skills
- Concierges use our MRI Property Management software and suite of Microsoft business applications to access resident records and enter light data entry duties. Must also be comfortable with search engines to answer resident questions. Basic literacy is required to use software and data entry programs, and efficient web searching is a major requirement.
- Physical Requirements
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is continually required to:
- • Stand; walk; sit; use hands to finger, handle or feel; reach with hands and arm
- • Frequently required to climb stairs, balance; stoop, kneel, crouch, or crawl; talk or hear
- • Occasionally lift and/or move up to 50 pounds
-
Concierge - Part-Time
2 weeks ago
City Club Apartments LLC Chicago, United States Part timeCOMPANY OVERVIEWCity Club Apartments has created the future of apartment living, merging historical knowledge of the apartment industry with best practices of the hospitality industry to create the first true International Apartment Hotel brand, a differentiated living experience ...
-
Concierge (Part-time)
3 weeks ago
Fernwood Property Management Chicago, United States Part timeThe Concierge position is an essential component of the operations team and will perform vital duties pertaining to the daily running of the building. Overview of duties include but are not limited to providing prompt and courteous service to residents, processing and following u ...
-
Concierge - Part-time
3 weeks ago
City Club Apartments LLC Chicago, United States Part time: · **COMPANY OVERVIEW** · City Club Apartments has created the future of apartment living, merging historical knowledge of the apartment industry with best practices of the hospitality industry to create the first true International Apartment Hotel brand, a differentiated living ...
-
Part Time Retail Concierge
3 weeks ago
EXPERIENCE GROUP INC Chicago, United States Part timeJob Description · Job DescriptionPosition Overview: · As Concierge, you will be responsible for providing exceptional customer service to our clientele, shoppers and visitors while offering assistance, information, and personalized recommendations. Your primary objective is to e ...
-
Part Time Retail Concierge
1 week ago
The RealReal Chicago, United States Part timeJob Description · Job DescriptionThe RealReal is the world's largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of ...
-
Part Time Retail Concierge
1 week ago
The RealReal Chicago, United States Part timeThe RealReal is the world's largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our ...
-
Part Time Veterinarian
1 week ago
Lap of Love Chicago, United States Part timeLife is HAPPIER at Lap of Love Join Lap of Love as an In-Home, Associate Veterinarian in Chicago · Are you ready for a change of pace from in-clinic practice? Looking to reconnect with pet families and provide the kind of service you'd always envisioned by having generous appoint ...
-
Part Time Framer
2 weeks ago
Michaels Downers Grove, United States Temps partielStore - CHI-DOWNERS GROVE/FINLEY, ILÉtablir des relations avec les clients tout en créant des solutions d'encadrement mémorables pour leurs œuvres d'art. Aider les clients qui magasinent et être en mesure de trouver ce qu'ils recherchent. Conserver un environnement sécuritaire, p ...
-
Part-Time Concierge
1 day ago
Prairie Green at Fays Point Blue Island, United States Part timeJob Description · Job DescriptionCompany Description · Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. In this role yo ...
-
Part-Time Concierge
3 days ago
Senior Lifestyle Blue Island, United States Part timeCompany Description · Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. In this role you will be responsible for provid ...
-
Part Time
1 week ago
Accor Chicago, United States Part time· Company Description · Sofitel is the only French luxury hotel brand with a presence on five continents with 120 addresses, in almost 40 countries. Sofitel offers contemporary hotels and resorts adapted to today's more demanding and more versatile consumers who expect and appre ...
-
Part Time
1 week ago
The Williams Agency Chicago, United States Part timeJob Description · Job Description(Read entire post) · Are any of the following something you desire... · Enjoy the freedom to set your own work hours and create a schedule that suits your lifestyle? · Achieve a better balance between work and personal life by eliminating commutin ...
-
Part Time
3 weeks ago
Diligent Robotics Chicago, United States Part timeWhat we're doing isn't easy. But nothing worth doing ever is. · We envision a future powered by robots that work seamlessly with human teams. We build artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our ...
-
Part Time
1 day ago
SOFITEL Chicago, United States Part timeJob Description · Job DescriptionCompany Description · Sofitel is the only French luxury hotel brand with a presence on five continents with 120 addresses, in almost 40 countries. Sofitel offers contemporary hotels and resorts adapted to today's more demanding and more versatile ...
-
Receptionist (Part Time)
1 week ago
Warren Barr Lincoln Park Chicago, United States Part timeAre you looking for a rewarding career in Skilled Nursing? We are currently searching for a Receptionist to join our friendly, caring and supportive team · Shifts would be every Tuesday and Thursday 5PM-9PM with thepossibility availability to pick up days and weekends as needed. ...
-
Part Time Driver
1 week ago
Route A LLC Chicago, United States Part timeROUTE A, LLC es una solución logística para el transporte. Somos subcontratistas del distrito escolar y brindamos un servicio para que estudiantes en condiciones de vulnerabilidad puedan asistir a la escuela. Buscamos conductores responsables, que realizarán el recorrido escolar ...
-
Part-Time Lifeguard
4 weeks ago
North Lawndale College Prep Charter High School Chicago, United States Part timePOSITION OVERVIEW (Part-Time Lifeguard): · We are seeking an experienced, certified lifeguard who is interested in working in a dynamic educational environment. The part-time lifeguard will support swimming enrichment activities and additional sports that require on-campus pool ...
-
Cashier-Part time
4 weeks ago
Mike Anderson Chevrolet Group Chicago, United States Part timeJob Summary: · We are currently seeking a part-time Cashier to join our team at Mike Anderson Chevrolet Group in Chicago, Illinois. · This role is best suited for an individual who wants to be a part of a fast-paced environment in the auto industry. · As a Cashier, you will be re ...
-
Part-Time Lecturer
4 weeks ago
Chicago State University Chicago, United States Part timeJob Description Summary · We are seeking a part-time lecturer to co-teach first year courses. · Required Education Must have a Master's degree as well as certification and an Illinois license as an Occupational Therapist. · Required Knowledge, Skills and Abilities Clinical exp ...
-
Part-Time Lecturer
2 weeks ago
Chicago State University Chicago, United States Part timeJob Description Summary · Part-time Anthropology position. · All faculty positions are governed by the tenets of a collective bargaining agreement. Faculty are hired, evaluated, and retained on the basis of conditions covered in the union contract. Primary duties include teachin ...
Concierge - Part-Time - Chicago, United States - City Club Apartments LLC
Description
Job Description
Job DescriptionDescription:COMPANY OVERVIEW
City Club Apartments has created the future of apartment living, merging historical knowledge of the apartment industry with best practices of the hospitality industry to create the first true International Apartment Hotel brand, a differentiated living experience.
Partnering with award winning local restaurants, retail & furnished housing companies City Club Apartments combines environmentally conscious, technologically advanced, resort class amenities with a unique mix of short term furnished, and long-term unfurnished apartments & penthouses. International design is overlaid with local art, design, culture, sports & education, creating experiential living with wide-ranging appeal. Hospitality is served with a 24/7 concierge, weekly social programming events, art, and time saving services.
JOB OVERVIEW
As the first point of contact with our residents, prospective residents, visitors and guests, the Concierge is an important part of our brand and has a dynamic role in their community. Responsible for providing resident services & peace of mind security, along with property preparedness & sales support. In addition, the Concierge is tasked with activating and promoting the community with resident events and social media postings.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
Time Saving Services - Resident and Guest Services
Provide the residents with personalized time saving services such as Restaurant Recommendations, ordering a taxi/Uber/Lyft, Sports and Event Tickets and Recommendations, Dry Cleaning Services, Pet Care Services, Package and Grocery Delivery, and Service Requests, Receival and Follow Up. This also includes managing the Local Business-to-Business network of contacts to support these services and providing discounts and referrals for our Concierge binder/mini concierge book and move in gift.
Peace of Mind Security
The Concierge provides peace of mind to our residents by monitoring the building to ensure secure access is maintained, screening the incoming guests and residents, and requiring all guests to sign into the Visitor Log.
Property Preparedness - Property Management Functions
The Concierge provides property management support to aid in property preparedness; this may include Package Management, Opening and Closing the Common Amenity Areas, managing vehicle traffic at the building entrance and loading dock areas, Managing the move in elevator, and loading dock schedule, Entrance and front lobby management and housekeeping duties.
Sales Concierge – Sales Support
As support to the Sales Team, the Concierge will answer the phone and handle leasing calls if Sales is not available. document the prospective renter's information on a CCA guest card and put the guest card in the schedule book for the Sales department. Achieve 70% for TPA (TPA is a screening service that rates our Sales phone call to ensure the required questions are asked). Lastly, The Concierge must be knowledgeable of the community's amenities, apartments & penthouses and time saving services to be able to communicate this to prospective renters.
Events & Promotion - Social Media / Social Programming
The Concierge is responsible for planning, hosting, and promoting weekly Social Programming resident events. These events are centered around a specific event calendar the City Club Apartments Communication department releases. To host these events, Concierge must engage in business-to-business networking, event planning, event hosting, and event promotion.
In addition, the Concierge is required to post at a minimum 3 social media posts a week. These posts cover resident event promotion, business to business promotion, and community promotions. The in-house marketing team will provide a calendar of posts, template, media, and training.
Requirements:REQUIREMENTS
SKILL AND ABILITIES