Sales Manager - Burlingame, United States - COURIER NETWORK INC

COURIER NETWORK INC Burlingame, United States

1 week ago

Description

The focus of the Sales Manager is on selling expedited logistical solutions to clients and prospecting for new business and managing both new and existing accounts. The strategies may include cold-calling and prospecting daily, lead generation through relationship selling processes, and occasional face-to-face client visits, attending industry-specific trade shows and conferences, and phone sales.

Sales Manager must establish and maintain customer relationships, assess client-specific needs, and promote the services of the company to achieve the sales revenue goals.

Essential Duties and Responsibilities

Develop new business opportunities through collaborating with internal resources, research, prospect, and qualify new opportunities. This will include customer visits and developing relationships within the defined vertical.
Increase market share within assigned vertical and achieve assigned financial target for volume, revenue, and profit.
Prepare and present proposals, make recommendations for new services, extensions, or enhancements and overcome objections to closure. Successfully close new business and onboard new clients.
Execute the account strategy and management to improve quality of relationships, product penetration, revenue share, supplier status and ranking.
Serve as a customer advocate, accountable for escalation and proper customer positioning on all issues pertaining to customer satisfaction.
Ensure that all account plans, service level agreements, standard operating procedures, organizational charts, account information and related documentation are current and on file record; update and maintain the Customer Relationship Management (CRM) system.
Develop key relationships at all levels within the account that drive proactive solutions that are innovative and provide value relative to the customer's needs.
Provide overall management of new, existing portfolio and information relative to the customers including implementation of new procedures, quotes, contract agreements, routing, ad-hoc bids, and special projects.
Reporting to management and clients on KPIs to track client activity and CNW performance.
Ensure accuracy and timeliness of reporting in sales pipeline management, all regular and ad-hoc sales reports as and when required.

Education and Experience

Bachelor's degree and 2 – 5 years of experience selling expedited logistics services to the high-tech and/or semiconductor vertical.
Must be a highly motivated self-starter with the desire to acquire additional responsibilities.
Must exhibit excellent communication skills at all levels within the customer including executive; strong analytical skills and problem-solving ability; ability to compose letters, emails, and other written documentation clearly and concisely.
Must possess excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people and personalities.
Must be able to present oneself in a highly cooperative and professional manner when meeting both internal and external customers and vendors face-to-face.
Basic to intermediate experience using Windows operating system and Microsoft software applications is required.

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Core Competencies and Values

Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Demonstrates ability to comply with CNW's Core Competencies: Accountability & Responsibility, Collaboration & Teamwork, Communication, Customer Focus, Problem Solving & Decision Making.

Benefits

CNW offers its employees a generous Employee Benefits Package including:

Competitive Wages.
Fully paid medical, dental, and vision insurance for you and your family.
We provide a 401k Plan with a generous contribution.
Discretionary bonuses.
And, much more

All benefits offered are subject to eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

CNW is committed to providing equal employment opportunities to all employees and applicants. CNW does not tolerate discrimination against job applicants or employees because of race, color, creed, sex, religion, age, national origin, disability, marital status, genetic predisposition or carrier status, sexual orientation, and military status or any other protected class recognized under federal, state, or local law. This commitment extends to all aspects of the company's employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.

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