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    Field Services Intern - Pittsburgh, United States - Apogee

    Apogee
    Apogee Pittsburgh, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    We're Apogee. Nice to meet you. At our core, we're a student services organization that happens to focus on IT. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, and class-selecting students by providing IT infrastructure that meets the needs of today's technology-savvy generation. We work hard, celebrate success, and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today.

    We're currently hiring a Network Technician Intern to work at the University of Pittsburgh campus in Pittsburgh, PA.

    The hourly rate for this position is $15 - $18 per hour depending on experience.

    Are you a good fit?

    • You are interested in IT and are pursuing your degree in Information Systems, Engineering, or Computer Science.
    • You can work 10-15 hours per week during both the Fall and Spring semesters.
    • You have a growth mindset and are willing to learn about enterprise networks.

    Here's your job:

    • Provide exceptional customer service to customers
    • Work with Apogee's primary network technician to address end-user and network escalations
    • Perform weekly network testing
    • Perform monthly maintenance of network equipment
    • Monitor, investigate and retire equipment alarms
    • Generate reports as required
    • Other documentation and administrative duties as requested

    Requirements

    Minimum Qualifications

    • Honest
    • Dependable
    • Self-motivated
    • Basic understanding of networking and multiple operating systems
    • Enrolled in a degreed program at an accredited college/university.
    • Ability to operate under minimal supervision
    • Ability to work logically and methodically to resolve service issues under direction from NOC
    • Excellent written and spoken communication skills (ability to communicate comfortably with college students, dormitory employees, university officials, and owners and management of properties)

    Preferred Qualifications

    • Excellent relationship building skills
    • Currently studying for an IT degree
    • Experience with IT
    • Certifications such as Net+

    Physical demands. Candidates should be able to lift up to 50 lbs. and climb a ladder. Position involves lots of walking.

    Driving Requirements. This role requires you to maintain a valid driver's license for the purposes of using your own vehicle for work purposes.

    Benefits

    Diversity Commitment Statement

    At Apogee, we believe education is a doorway to a fair and just society. Within our own walls, we stand committed to creating a healthy culture of diversity and inclusion, to empowering one another as advocates for an inclusive workplace, and to doing so transparently. Apogee employees founded three employee-led groups in 2020 including Diversity and Inclusion, Civic Awareness, and Apogee Veterans.

    Accommodation Statement

    If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources,

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