Technical Account Manager - Dunmore, United States - tech42llc

Description

Technical Account Manager - (MSP)

About Us:

Do you get excited about how technology can improve small businesses? Do you enjoy working with business leaders to exceed their expectations.

If so, this is the place for you Tech42 is a 14-year-old IT service provider located in Dunmore, PA. Tech42 partners with multiple leading technology vendors to innovate cutting edge technology solutions for our customers. We value hard work and play hard personalities, offer competitive benefits, and are looking for great talent to join our team


Objectives:

• Build longterm partnerships with assigned clients.
• Ensure client satisfaction by fostering highly responsive communication between customers and crossfunctional internal teams.
• Learn and understand the capabilities of our technology offerings and business processes in order to match the delivery of tech42 solutions to client needs.

Responsibilities:


Account Management

• Prepare and perform Technical Strategy Meetings (TSMs) with each assigned client.
• Assist with forecasting client IT budgets and strategies.

Client Success & Retention

• Develop deep knowledge of your client base and maintain a positive rapport with all contacts.
• Take ownership of issues and client feedback from beginning to end.
• Ensure all critical cases or complex situations are escalated to an appropriate senior staff member for immediate attention.
• Function as the client liaison and monitor project implementation alongside internal technical team.
• Assist with account reconciliations and act as the primary point of contact for customer billing inquiries related to the same.

IT Advocacy (Sales)

• Collaborate with internal teams and stakeholders to identify opportunities for existing clients.
• Develop proposals, quotes, and presentations to showcase tech42 services/product offerings.
• Provide prompt, professional client followup.
• Communicate thoughtful, customized IT solutions that help clients move forward and grow their business.
• Attend local and regional business trade shows and networking functions to build relationships within business community.

Competencies:

• Care deeply about customer support, solving problems for customers, and about the role it plays in making a customercentric team successful.
• Natural ability to understand the customer experience and perceive client needs.
• Strong verbal and written communication skills.
• Able to assemble and present information clearly to technical and nontechnical audiences.
• Project a high level of competence while managing Clevel decisionmaker relationships.
• Work independently with mínimal supervision coupled with ability to work in a collaborative, crossfunctional team environments.
• Ability to effectively manage time, prioritize work, multitask across many assignments, and work in a fastpaced environment.
• Able to articulate needs and ask for support when needed.
• Excellent attention to detail.
• Conversational understanding of technical concepts.

Pay:
$55, $66,000.00 per year


Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus opportunities
• Performance bonus

Travel requirement:

• Up to 50% travel

Ability to Relocate:

• Dunmore, PA: Relocate before starting work (required)

Willingness to travel:

• 50% (preferred)

Work Location:
In person