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    Site Reliability Engineer - San Diego, United States - ServiceNow

    ServiceNow
    ServiceNow San Diego, United States

    3 weeks ago

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    Description
    Company Description

    At ServiceNow, our technology makes the world work for everyone, and our people make it possible.

    We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.

    By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity.

    We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible.

    We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.


    With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.

    Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.


    Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected.

    We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role.

    We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

    Job Description


    Please Note:
    "This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

    What you get to do in this role:

    The Federal SRE Team has 3 shifts that provide 24x7 production support for our Government Community Cloud infrastructure.
    Below are some highlights.
    4 Day work week

    (Sunday to Wednesday OR Wednesday to Saturday )
    No on-call rotation
    Shift Bonuses for 2nd and 3rd shifts
    This is a 3rd shift position with work hours from 11 p.m. - 10 a.m. Pacific Time with one-hour break


    At ServiceNow, our SREs are empowered to drive technical resolutions across the technology stack from hardware through to application and all stops in between.

    They are also tasked with driving forward the operability of the platform to drive down the number of incidents and to reduce MTTR.

    To accomplish this the team combines software development, networking and systems engineering expertise with a strong desire to be challenged by problems of scale and complexity and to make services better for our customers.


    Do you:
    Have a passion for

    DevOps, Automation and Scripting ?
    Know

    Linux systems

    in depth?
    Have

    software development

    background?
    Understand

    Observability and Monitoring ?
    Have Experience with

    Cloud technologies

    • Azure, AWS ?
    Write code to

    automate

    repetitive tasks?
    Smile when you

    trouble shoot

    and solve an issue in London from your laptop in San Diego?
    Have years of experience accumulated in roles like IT Operations, Software Development, or Systems Engineering?

    Answer 'yes' to these questions and you are in the front row for a position as SRE at ServiceNow. Go ahead, hit the Apply button and let's have a chat about your skills and experiences.

    Want to know more about us?

    Now that we have set the pace, keep reading if you want to understand more about ServiceNow as a company and the SRE role.

    As an Engineer on the SRE team you will:
    Provide relief and sustainable resolution to issues within our infrastructure.
    Use your experience in software development, systems engineering, and networking to proactively prevent repeatable issues.
    Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design.
    Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.
    Drive monitoring and automation initiatives

    Qualifications
    Deep knowledge of Linux System Administration
    0-2+ Years' experience with DevOps automation, CI/CD pipeline and agile methodologies
    0-2+ Years' experience with Cloud technologies, preferably Azure
    Expertise in Observability and Monitoring of applications, services, and networks at scale
    0-2+ years of Coding experience in various languages; we normally prefer Python, JavaScript, and Ruby
    MySQL database administration, troubleshooting, and performance tuning
    Networking skills, IP addressing and routing.
    Team-first attitude along with uncompromising attention to detail.
    Excellent collaboration and communication skills
    Ability to work in shifts that cover one weekend day.
    Experience developing on the ServiceNow Platform is a bonus

    GCS-23


    For positions in California (outside of the Bay Area), we offer a base pay of $109,400 - $169,600, plus equity (when applicable), variable/incentive compensation and benefits.

    Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.

    Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location.

    We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements).

    Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

    For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

    Additional Information

    ServiceNow is an Equal Employment Opportunity Employer.

    All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

    At ServiceNow, we lead with flexibility and trust in our distributed world of work.

    Click here to learn about our work personas:
    flexible, remote and required-in-office.


    If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.


    For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S.

    Government for certain individuals.

    All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S.

    Government.


    Please Note:
    Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

    From Fortune.

    2022 Fortune Media IP Limited All rights reserved. Used under license.

    Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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