IDS System Admin I - Decatur, United States - Alliance Technical Group

Alliance Technical Group Decatur, United States

3 weeks ago

Description

Role and Responsibilities

System Administration for all core IT infrastructure including but not limited to, Servers, Firewalls, Office 365, etc
Support and maintain Active Directory including new and existing users and managing group policy
Identify, troubleshoot and resolve complex hardware, software, and networking problems
Routine monitoring of backups and patch maintenance
Promote a positive customer relationship while working with team members

Provide IT helpdesk support.

Provide technical assistance and support for IT systems, including PCs, operating systems, hardware, and software and applications.

Communicate and work with technology vendors as needed to ensure all contracted hardware and software is maintained and supported as needed.

Identify and escalate issues according to escalation procedures.

Required Education and Experience
Demonstrate ability to learn and willingness to take on complex tasks.

Provide end user IT support for local and remote users.

Assist in the deployment, monitoring, upgrade, and support of IT systems including desktops, operating systems, hardware, and software.

Enter, manage and update IT support tickets in the ticketing system.

Install, maintain, and troubleshoot Microsoft Windows issues.

Perform hardware maintenance including replacement of hard drives and memory upgrades.

Support IT on-boarding of new employees.

Maintain inventory of IT devices and consumables, order, and issue replacement devices as needed.

Update IT Asset Tracking documentation of hardware, software, and operating systems licenses.

Perform daily IT related administrative tasks as needed.

High quality of work and work ethic.

Eagerness to learn and progress.

Ability to learn the technologies, equipment, and requirements of supporting Alliance.

Strong interpersonal skills and ability to work well with others.

Strong analytical, evaluative, and problem-solving abilities.

Ability to accept and follow guidance.

Ability to troubleshoot and resolve technical issues.

Ability to conduct research into IT issues and products as required.

Ability to present ideas in business-friendly and user-friendly language.

Must be comfortable discussing issues both in-person and over the phone

Preferred Skills Physical Demands
Must be able to work during 24/7 emergency conditions.

Must be able to work with sensitive confidential information.

Must be able to lift up to 50 lbs.

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