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    Support Analyst - Pittsburgh, United States - Körber Group

    Körber Group
    Körber Group Pittsburgh, United States

    3 weeks ago

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    Description

    Körber is the home for passionate people who innovate, collaborate, and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. We combine our strong heritage with our understanding of local specifics and a global mindset to bring people together and create valuable solutions for our customers. We aim to be the first to do the right thing at the right time.

    Join the home for entrepreneurs

    Your role in our team

    The support analyst's role is to identify, prioritize, and resolve technical issues related to customer system issues including WMS and other components supported by Körber. This includes the responsibility of managing customer expectations and understanding both the operational and technical (database, code, interface, etc.) components of the issue so that appropriate service levels can be maintained and resolution can be achieved. This position may require rotational on-call support and backup assistance for 24/7 coverage.

    • You will analyze and assess existing business systems and procedures for potential sources of issues.
    • You will collaborate with developers, programmers, and designers in identifying the core source of systems issues as well as the appropriate solution possibilities.
    • You will assist in defining issue resolution estimates, including scoping, scheduling, and implementation.
    • You will conduct research, identify, analyze, and fulfill the requirements of all internal and external program users.
    • You will liaise with customers to identify the source of the issue.
    • You will research issues as they relate to software products, languages, databases, and system data to identify and resolve system issues.
    • You will recommend, schedule, and perform software improvements and upgrades.
    • You will design and enforce request handling and escalation policies and procedures.
    • You will coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
    • You will liaise with network administrators, systems analysts, and software engineers to assist in resolving problems with software products or company software systems.
    • You will design, run, and monitor software performance tests on new and existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging.
    • You will administer critical analysis of test results and deliver solutions to problem areas.
    • You will monitor and test fixes to ensure problems have been adequately resolved for reported issues.
    • You will track and analyze trends in Help Desk requests and generate statistical reports.
    Your profile
    • You have obtained a BS/BA, Computer Science or equivalent degree.
    • You have intermediate to advanced experience in databases (SQL/Oracle), queries, and stored procedures.
    • You are proficient in a variety of programming languages, such as PL/SQL and Java.
    • You have relational database experience with Oracle and SQL Server.
    • You understand platforms such as Linux, and Windows Server.
    • You understand hardware components (servers, RF, printers, etc.).
    • You have prior experience working with customers on resolving business critical issues.
    • You have hands-on experience implementing or recommending solutions and the appropriate practices on how to test and deploy the solutions.
    • You know applicable data privacy practices and laws.
    • You understand WMS and operational best practices.
    • You have proven analytical and problem-solving abilities to conduct research into software-related issues and products.
    • You can effectively prioritize and execute tasks in a high-pressure environment.
    • You have strong written, oral, and interpersonal communication skills with a keen attention to detail.
    • You are able to communicate effectively with non-technical staff and with members of interdisciplinary teams.
    • You are flexible and adaptable to learning and understanding new technologies.
    • You can work both independently and in a team-oriented, collaborative environment.
    Your environment at Körber
    • Overtime hours may be required to resolve issues promptly.
    • Periodic shifts of off-hour support will be necessary (5 PM to 9 AM) for customers needing assistance during off hours.
    • Sitting for extended periods of time.
    • Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices.
    • Able to lift computer drives, monitors, and other peripherals.
    Your benefits
    • You will work in a modern, flexible work environment with an open culture towards improvements and new ideas.
    • You will work in a fast-paced and dynamic environment, with international clients and colleagues.
    • You will receive generous time off and a competitive salary.
    • You will have access to attractive benefits, including educational and employee assistance programs, paid parental leave, and 401(K) contribution matching.
    • You will be provided with company-paid benefits such as basic life insurance and AD&D insurance, short and long-term disability plans, and many more.
    Can you see yourself in this profile? Then Körber is the right place for you. We look forward to getting to know you

    Equal opportunity employer

    Körber is an equal-opportunity employer. As such, Körber offers equal employment opportunities without regard to race, color, gender, religion, age, nationality, social or ethnic origin, sexual orientation, gender identity or expression, marital status, pregnancy, disability, veteran status, or any other characteristic protected by law. We encourage U.S. Military Veterans to apply.

    #LI-AC1
    #LI-Onsite

    Recruitment Team
    For questions please contact us via We work with selected partners and therefore ask recruitment consultancies to refrain from contacting us by mail or telephone.
    Please apply exclusively via the "Apply now" button.
    Recruiter: Alyssa Cuevas
    Job Req ID: 7066

    We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status.

    Recruitment-Team
    For questions please contact us via
    Please apply exclusively via the "Apply now" button.

    The Körber Business Area Supply Chain is part of the international technology group Körber with about 12,000 employees and more than 100 locations worldwide. We uniquely provide a broad range of proven, end-to-end supply chain solutions fitting any business size, strategy or appetite for growth. Our customers conquer the complexity of the supply chain thanks to our portfolio that includes software, automation, mail and parcel solutions, voice solutions, robotics, and materials handling - plus the expertise to tie it all together. Körber helps to manage the supply chain as a competitive advantage. Conquer supply chain complexity - with Körber.
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