IT Support Desk Specialist - Grandville, United States - Creative Financial Staffing

    Creative Financial Staffing
    Creative Financial Staffing Grandville, United States

    1 month ago

    Creative Financial Staffing background
    Description

    Position: IT Support Desk Specialist

    A leading provider of IT Services in the Grand Rapids, MI area is seeking a full-time, permanent IT Support Desk Specialist to join their growing team. Here are a few reasons why you should apply:

    • Opportunity to work Partially Remote
    • Continuous investment in peer-to-peer mentoring, training and certifications for employees.
    • Collaborative, team-oriented environment everyone works together to achieve the goals of the organization.
    • Great opportunity to expand on current IT knowledge and gain experience with a wide variety of hardware, software and technology.

    JOB DESCRIPTION:

    In this role, you'll be providing technical end-user support to a variety of client environments assisting with user administration, Office 365 Application support, software & hardware support, remote connectivity, server support & network support. Great opportunity to work with a variety of tools, software & hardware.

    Preferred Experience for the IT Support Desk Specialist:

    • Experience within a Help Desk or Technical support role utilizing a ticketing system and monitoring tools.
    • Experience with Office 365 Administration Portal, Active Directory administration, and using Ticketing Systems or Remote Monitoring Management (RMM) tools like ConnectWise or similar.
    • Familiarity with Firewalls, VLANs and Multi-Factor Authentication (MFA).
    • Comfortable providing end-user support via phone, RMM tools, etc.
    • Strong communication and interpersonal skills.

    Bonus Experience for the IT Support Desk Specialist:

    • Certifications such as CompTIA A+, Microsoft Certifications, Cisco Certifications, etc.
    • Experience working for a Managed Services Provider (MSP)
    • Experience with any of the following: ConnectWise, IT Glue, SolarWinds, WatchGuard, Ruckus, Veeam, Cisco Networking Products, Extreme Network Products, Ubiquiti, VMWare, Dell, Axix, 3OX and Adobe.
    • Experience with LAN/WAN, TCP/IP, Routers, Switches, Firewalls, Access Points, VPN, Citrix, VoIP, etc.

    Location:

    • Grand Rapids, MI area (partial remote)

    Job Type:

    • Full Time/Direct-Hire

    Benefits:

    • Medical/Dental/Vision Insurance, Retirement Plan w/ 3% match, PTO, Growth Opportunities, Paid Training, etc.

    #INAPR2024

    #LI-NB1