IT Support Desk Specialist - Grandville, United States - Creative Financial Staffing

Creative Financial Staffing Grandville, United States

1 month ago

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Description

Position: IT Support Desk Specialist

A leading provider of IT Services in the Grand Rapids, MI area is seeking a full-time, permanent IT Support Desk Specialist to join their growing team. Here are a few reasons why you should apply:

Opportunity to work Partially Remote
Continuous investment in peer-to-peer mentoring, training and certifications for employees.
Collaborative, team-oriented environment everyone works together to achieve the goals of the organization.
Great opportunity to expand on current IT knowledge and gain experience with a wide variety of hardware, software and technology.

JOB DESCRIPTION:

In this role, you'll be providing technical end-user support to a variety of client environments assisting with user administration, Office 365 Application support, software & hardware support, remote connectivity, server support & network support. Great opportunity to work with a variety of tools, software & hardware.

Preferred Experience for the IT Support Desk Specialist:

Experience within a Help Desk or Technical support role utilizing a ticketing system and monitoring tools.
Experience with Office 365 Administration Portal, Active Directory administration, and using Ticketing Systems or Remote Monitoring Management (RMM) tools like ConnectWise or similar.
Familiarity with Firewalls, VLANs and Multi-Factor Authentication (MFA).
Comfortable providing end-user support via phone, RMM tools, etc.
Strong communication and interpersonal skills.

Bonus Experience for the IT Support Desk Specialist:

Certifications such as CompTIA A+, Microsoft Certifications, Cisco Certifications, etc.
Experience working for a Managed Services Provider (MSP)
Experience with any of the following: ConnectWise, IT Glue, SolarWinds, WatchGuard, Ruckus, Veeam, Cisco Networking Products, Extreme Network Products, Ubiquiti, VMWare, Dell, Axix, 3OX and Adobe.
Experience with LAN/WAN, TCP/IP, Routers, Switches, Firewalls, Access Points, VPN, Citrix, VoIP, etc.

Location:

Grand Rapids, MI area (partial remote)

Job Type:

Full Time/Direct-Hire

Benefits:

Medical/Dental/Vision Insurance, Retirement Plan w/ 3% match, PTO, Growth Opportunities, Paid Training, etc.

#INAPR2024

#LI-NB1

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