- Pay rate is between $20 - $24 / hr
- Associate degree and/or 2+ years equivalent work experience in the technology support field.
- Experience with hands-on technology hardware support, including hardware repair and replacement desired.
- Ability to travel locally to various worksites required.
- Skilled at providing excellent customer service interactions in addition to technical support.
- CompTIA A+ and/or HDI Desktop Advanced Support Technician certifications are highly desirable.
- The duties listed below are intended only as illustrations of the various types of work that may be performed.
- The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or logical to this position.
- Provide exceptional customer service to our clients/customers.
- Complete project- and/or ticket-based work that is assigned on a regular basis.
- Troubleshoot, diagnose, and resolve technology issues including those related to application, I/O, hardware, and more.
- Collaborate with teammates and client points-of-contact to ensure work is done effectively and efficiently.
- Perform hardware lifecycle activities including imaging, deployment, maintenance, retrieval, repair, and disposal as appropriate.
- Participate in training to grow and improve skill set.
- Interact and liaise with internal leadership on escalations and service improvement objectives.
- Work with occasionally minimal supervision in a productive and professional manner.
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Onsite IT Technician - Cincinnati, United States - Encore Technologies
Description
Onsite Technician - Workspace Onsite IT
Core Function:
The Onsite Technician is central to Encore Technologies Workspace Services Onsite IT offering. Onsite Technicians provide local, hands-on technology support as well as superb customer service in pursuit of resolving incidents and fulfilling requests. Onsite Technicians also execute IT hardware lifecycle activities including imaging, deployment, retrieval, repair, and more. This role works in varied environments and may require local vehicle travel from one worksite to another daily.
Minimum Knowledge, Skills and Abilities Required:
Duties & Responsibilities:
Physical and Mental Demands:
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands While performing the duties of this class, employees are regularly required to sit, talk or hear, in person and by multimedia; use hands to handle, feel or operate standard office equipment; and reach with hands and arms. Some ability to handle fine/delicate parts or hardware may be required. Employees are frequently required to walk, stand, and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have the ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus. Employees must be able to lift up to 50 LBS.
Mental Demands While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Employees must maintain composure in a fast-paced, high-quality environment where personal and team accountabilities are the defining factors.
General Office Environment Work is generally mobile in nature and may require standing and walking for up to 55% of the time. Work is generally performed within an office environment, with standard office equipment available.
Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
