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    Systems Engineer II - Los Angeles, United States - Konica Minolta

    Konica Minolta
    Konica Minolta Los Angeles, United States

    4 weeks ago

    Default job background
    Full time
    Description
    Overview

    Ideal candidates possess an upbeat and enthusiastic personality capable of thriving in a fast-paced dynamic environment. Passionate about providing outstanding experiences for our clients. We seek team members with technology expertise in systems support, administration, and architecture.

    The Systems Engineer II works as an individual contributor with multiple internal teams providing expertise, recommendations and execution for systems design, implementation, administration, and support. The Systems Engineer II role works with account teams and our clients, interacting directly with their decision makers. Each Systems Engineer II has expertise of IT systems/technologies, with subject matter expertise for two or more specific technologies and/or applications. The Systems Engineer II responsible for problem and knowledge management associated with the ongoing support of technology in their specific area(s) of expertise.

    ***Please note - you must be willing to work 8am-5pm MST or PST***

    Responsibilities


    • Provides advanced knowledge of subject matter pertaining to one or more technology pillars:

    o Cloud technology

    o Networking

    o Messaging and Unified Communications

    o Servers

    o Cybersecurity

    o Identity Access

    o Endpoint Manager deployment and maintenance


    • Acts as escalation resource for Systems Administrators and Systems Engineer I.


    • Provides quality service and support to our valued clients. including analysis, consultation, design, and implementation


    • Follows internal process for handling requests, updating clients, and other administrative tasks.


    • Update client "Guidebooks" documentation to ensure up to date information.


    • Provide onsite customer support as required.


    • Communicates effectively with clients and internal team members. Collaborates with peers to ensure timely resolution is achieved.


    • Ability to coordinate, work with, and gain the trust of business stakeholders and technical resources.


    • Able to work under pressure in time critical situations.


    • Demonstrates creative thinking and strong problem-solving instinct.


    • Listens and seeks to fully understand client requests to exceed expectations of service.


    • Actively participates in learning opportunities and completes assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experience.


    • Mentors All Covered System Administrators and System Engineers by providing answers and assistance with complex technologies.


    • Completes projects and tasks as assigned by management.


    • Implement client projects by drawing upon a variety of prior technical experience.


    • Ability to achieve 2 – 3 technical certifications a year.

    Qualifications


    • High school or equivalent, bachelor's degree preferred.


    • 5-7 years of relevant technical and customer service experience in systems design, analysis, implementation, and support for current technologies


    • Two or more of the following (or approved similar) certifications are required:

    o Citrix Integration Architect

    o AWS Solutions Architect/Specialty

    o Azure Administrator Associate

    o Azure Network Engineering Associate

    o Azure Security Engineer Associate

    o Citrix Certified Professional – Virtualization (CCP-V)

    o Google Associate / Workspace Administrator

    o VCP - VMWare Certificated Professional

    o Vendor Certifications (Duo, Octa, Jumpcloud, Teams)

    o Hardware Vendor Certifications (Dell, HP, NetApp, etc)

    o Cisco CCNA

    o Cisco CCNP

    o Fortinet NSE5

    o CompTIA Security+

    o Certified Information Systems Security Professional (CISSP)

    o Note: Certification list and requirements are subject to annually based on technology trends and business needs. All Covered does provide training, reimbursement, and bonus structure for certification achievement.


    • Performs work and solves problems independently and with limited supervision.


    • Handles technical issues and problems, escalates appropriately to solve difficult challenges.


    • Candidate possesses and demonstrates advanced knowledge of the following technologies:

    o Current Windows Desktop and server Operating Systems

    o Windows Active Directory/Azure (User Management/Administration/Group Policy)

    o Common desktop applications including Microsoft Office Suite

    o Current Exchange Server/M365/Mail services

    o Supporting firewalls, switches, and security functionality.

    o Common TCP/IP services including HTTP, FTP, DNS, and DHCP

    o Current Cloud services and technologies including Citrix, Virtualization, RDP, etc


    • Initiates knowledge publication and serves as a knowledge approver in their area of expertise.

    Min Point Salary

    USD $76,900.00

    Mid Point Salary

    USD $102,500.00

    Max Point Salary

    USD $128,100.00

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