- Respond to support issues and requests in person, via email, phone, and chat ensuring efficient resolution of issues and accurate documentation of solutions.
- Troubleshoot a wide range of technical issues across hardware systems and applications, referring to manuals and documentation, and escalate calls as needed to IT staff or the appropriate vendor.
- Provision, update, and deactivate user accounts in Active Directory and Office 365.
- Administer all IT software and systems utilized by the museum and its staff.
- Configure, customize, and deploy new computers, software, and peripherals to staff.
- Provision desk phones, phone extensions, voicemail, and network fax capabilities.
- Assist users with setting up approved wireless/handheld/mobile devices.
- Create and maintain computer operating system images, refreshing as needed.
- Assist with provisioning, updating, and administration of networked printers, VPN, Remote Access System, and anti-virus/anti-malware systems.
- Provide printer support, maintain related toner, and drum inventories.
- Maintain a current inventory of hardware including computers, printers, monitors, and other components and peripherals.
- Identify and remove technology equipment from service and assist with the proper disposal/asset recovery of those systems.
- Develop and conduct staff training sessions, creating accompanying reference documentation and guides for staff.
- Review backup logs to ensure servers and files are backed up by designated vendor and participate in test restores and user file restores as needed.
- Propose options for improving IT workflows, such as task automation, and contribute to implementation.
- Participated in testing and implementation of public-facing technology installations, including those for major exhibitions, providing feedback to the team.
- Advise team of recurrent problems or issues with hardware/software and propose guidelines for resolution.
- Assist with network maintenance tasks
- Assist staff with troubleshooting audio/visual issues in conference rooms and event spaces as needed.
- Provide support for technology in gallery installations as needed.
- Performs other duties as assigned.
- High school diploma or GED with some formal technology training and or certifications.
- At least 5 years of progressively responsible experience working in a hands-on user support/helpdesk environment.
- Knowledge of current computer systems and peripherals, Apple and Android mobile devices, Windows operating systems, Active Directory and Microsoft Office 365 is required.
- Keen understanding of iOS and Android mobile devices and app troubleshooting is required.
- Ability to communicate technical ideas in easy-to-understand language and speak effectively one-on-one and in front of groups.
- Team oriented, with excellent interpersonal skills, collaborative ability to work successfully with others and independently in a fast-paced collaborative environment.
- Ability to effectively prioritize and execute tasks under pressure.
- Self-motivated, detail oriented, and have excellent analytical, problem solving, and documentation skills.
- Approach work with integrity and honesty.
- Support and demonstrate the museum's culture of developing a diverse, equitable, inclusive, and accessible environment for staff, contract staff, vendors, and visitors.
- All employees of The Broad are required to be vaccinated against COVID-19, subject to certain exemptions as required by law. All newly hired staff must show proof of their COVID-19 vaccination within 45 days of hire. Please contact Human Resources if you have questions regarding the COVID-19 vaccination policy.
- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Employment is contingent upon a satisfactory background and reference check.
- Ability to follow instructions, receive constructive criticism, and learn from mistakes.
-
Quality Systems Engineer
3 weeks ago
Belcan Los Angeles, United States: · Job Title: Quality Systems Engineer · Pay Rate: $33-$44/hr (depending on experience) · Location: North Hollywood, CA · Area Code: 213 · ZIP Code: 91605 · Start Date: Right Away · Keywords: #QualitySystemsEngineer #EngineeringJobs #Aerospace · Benefits: · * Medical / Health ...
-
Quality Systems Engineer
4 days ago
Belcan North Hollywood, United StatesQuality Systems Engineer · Job Number: · Category: Quality Engineering · Description: Job Title: Quality Systems Engineer · Pay Rate: $33 / hr · Location: North Hollywood, CA · Area Code: 213 · ZIP Code: 91605 · Start Date: Right Away · Keywords: #QualityEngineer #Aerosp ...
-
System Engineer
2 days ago
EVONA Los Angeles, United StatesSystems Engineer · California – Onsite · Salary Range: $100,000 - $140,000 · My client is developing the next generation of in-space propulsion for the rapidly expanding space economy. From large constellations in low earth orbit to new missions and cutting-edge capabilities, t ...
-
Systems Engineer
4 weeks ago
Palo Alto Networks Los Angeles, United States Full timeJob Description · Your Career · As a Systems Engineer you provide technical expertise and guidance in your customer's zero trust journey. You will play a key role in defining technical solutions that secure a customer's key business imperatives. You evangelize our industry leader ...
-
Quality Systems Engineer
3 weeks ago
Belcan North Hollywood, United StatesQuality Systems Engineer · Job Number: · Category: Quality Engineering · Description: Job Title: Quality Systems Engineer · Pay Rate: $33 / hr · Location: North Hollywood, CA · Area Code: 213 · ZIP Code: 91605 · Start Date: Right Away · Keywords: #QualityEngineer #Aerosp ...
-
System Engineer
3 weeks ago
GForce Life Sciences Los Angeles, United StatesSystems Test Engineer – Onsite in Sylmar, CA · Must be able to work on a W2 · Position Summary – Systems Test Engineer · Develops and performs execution of System Test Protocols and issues/bug reporting. Also conducts ad-hoc, exploratory and regression testing of Web Application ...
-
System Engineer
6 days ago
AMS Los Angeles, United StatesJob Description · Job DescriptionSystem Engineer I - So Cal · Job Summary · The position requires strong communication skills to coordinate with technical subject matter experts, network architects, and subcontractors. A thorough understanding of network architecture and design i ...
-
Systems Engineer
21 hours ago
Ronin Staffing Los Angeles, United StatesWork hours: 8:00 AM - 5:00 PM (Able to provide on call 24/7 as needed) · 3 must haves: · Bachelors Degree or combined equivalent work experience and education and 3 years of experience supporting clinical imaging technology · 3 years of experience with installation, operations ...
-
Systems Engineer
1 week ago
Raytheon San Francisco, United States PermanentDate Posted: · Country: · United States of America Location: · CO102: 16800 E Centretech Pkwy,Aurora 16800 East Centretech Pkwy Building S75, Aurora, CO, 80011 USA Position Role Type: · Onsite · At Raytheon, the foundation of everything we do is rooted in our values and a higher ...
-
Systems Engineer
1 day ago
That's No Moon Entertainment Los Angeles, United StatesThat's No Moon is an independent studio of storytellers and game-makers who believe in the power of narrative-driven experiences. With a diverse team of talented developers, from some of the top game studios in the world (Naughty Dog, Infinity Ward, Bungie), our shared vision is ...
-
Systems Engineer
6 days ago
ClientSolv Los Angeles, United StatesCompany Description · ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a ...
-
Systems Engineer
4 days ago
Snapchat Los Angeles, United StatesSnap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun togethe ...
-
Systems Engineer
3 weeks ago
AEG Los Angeles, United StatesIn order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. · For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annuall ...
-
Systems Engineer
3 weeks ago
Palo Alto Networks Los Angeles, United StatesJob Description · Job DescriptionCompany Description · Our Mission · At Palo Alto Networks everything starts and ends with our mission: · Being the cybersecurity partner of choice, protecting our digital way of life. · Our vision is a world where each day is safer and more secure ...
-
System Engineer
2 weeks ago
ams Los Angeles, United StatesJob Description · Job Description · System Engineer I - So Cal · Job Summary · The position requires strong communication skills to coordinate with technical subject matter experts, network architects, and subcontractors. A thorough understanding of network architecture and des ...
-
Systems Engineer
6 days ago
Ronin Staffing Los Angeles, United StatesWork hours: 8:00 AM - 5:00 PM (Able to provide on call 24/7 as needed) 3 must haves: Bachelor's Degree or combined equivalent work experience and education and 3 years of experience supporting clinical imaging technology 3 years of experience with installation, operations, mainte ...
-
Systems Engineer
3 days ago
Ronin Staffing Los Angeles, United StatesWork hours: 8:00 AM - 5:00 PM (Able to provide on call 24/7 as needed) · Make sure to apply with all the requested information, as laid out in the job overview below. · 3 must haves: · Bachelor's Degree or combined equivalent work experience and education and 3 years of experi ...
-
Systems Engineer
3 weeks ago
Snapchat Los Angeles, United StatesSnap Inc. is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun togeth ...
-
IT - Systems Engineer
1 week ago
CSUDH Foundation Los Angeles, United StatesCrystal Stairs, Inc. · Improving the Lives of Families through · Child Care Services, Research, and Advocacy · Crystal Stairs is committed to building and sustaining a diverse, fully vaccinated workforce and culture. As part of this commitment, Crystal Stairs does not and shal ...
-
Systems Engineer
1 week ago
teamworkonline Los Angeles, United StatesFor more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and ...
IT Systems Engineer - Los Angeles, United States - The Broad museum
Description
THE BROADThe Broad is an internationally renowned contemporary art museum founded by philanthropists Eli and Edythe Broad on Grand Avenue in downtown Los Angeles. Designed by Diller Scofidio + Renfro in collaboration with Gensler, the museum offers free general admission. The Broad is home to the 2,000 works of art in the Broad Collection, which is among the most prominent holdings of postwar and contemporary art worldwide and presents an active program of rotating temporary exhibitions and innovative audience engagement. The 120,000-square-foot building features two floors of gallery space and is the headquarters of The Broad Art Foundation's worldwide lending library, which has actively loaned collection works to museums around the world since 1984. Since opening in September 2015, The Broad has welcomed more than 4 million visitors, and has one of the youngest, most diverse audiences of any museum in the country.
ABOUT THE POSITION
At The Broad, it is our mission to make our collection accessible to the widest possible audience while we strive to create a welcoming, inclusive environment for all our visitors and staff. The Broad Technology team creates, implements and supports the systems and software that enables the museums staff to efficiently and effectively accomplish this mission. Innovative technology enables staff to produce the nationally recognized, award-winning, mission-focused first-class museum experience, its high touch luxury retail experience and supports the diverse public programming, including conversations, performances, musical artists, film screenings, family weekends, and school group visits, and even a diversity apprenticeship program. Technology also supports the activities of all of the staff who make these programs possible.
With the support of the Information Technology Team and our VAR, the IT Systems Engineer supports approximately 50 FTE and a large contingent of part-time and contract staff. The IT Systems Engineer provides tier 1 and tier 2 desktop support, providing hands on onsite and remote technology support for museum staff and in support of the daily operations of the museum. The IT Systems Engineer in a secondary capacity administers IT systems in order to achieve timely resolutions to pending issues. In this effort the IT Systems Engineer works closely with the Director of Technology and the Museum Applications Manager resolving support issues, resolving or escalating to our VAR or other team members as needed. The IT Systems Engineer also understands and champions the museum's mission of accessibility by upholding The Broad's core values of creating a welcoming and inclusive environment for all visitors and staff through both direct service and by working to ensure that visitors and staff have access to effective technology resources that create a seamless and effective experience. From staff using office technology to make the museum run, to selling tickets for an exhibition, or the automation of marketing outreach, to a visitor finding the website, purchasing a ticket, arriving at the museum, experiencing the art and exiting through the gift shop, technology is a key enabler making this role key to the success of each employee and the museum as whole.
DUTIES AND RESPONSIBILITIES
While performing the duties of this job, the employee is frequently required to use hands to operate, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is regularly required to stand, walk, sit, crawl and maneuver in tight spaces, including under desks, in server racks, perform lifting and carrying, as well as some climbing ladders or use of lifts to access cables above ceilings or access specific spaces which requires good balance and being comfortable with ceiling level heights.
The employee must occasionally lift and/or move up to 50 pounds
Must be able to remain stationary as well as frequently work in both restricted and public areas of the museum for extended periods of time.
WORK ENVIRONMENT
Work is performed both inside the museum and outdoors. This role requires both remaining stationary as well as frequently moving about the museum to perform work and care must be exercised at all times to create a safe work environment and to protect the safety of any artwork in the work area.
SCHEDULE
The Museum Help Desk Engineer will normally work Monday through Friday 9-6 pm. However, in some instances the work schedule for this position requires evening and weekend hours.
COMPENSATION AND BENEFITS
Salary $70,000 - $90,000
Employees can expect to work 40 hours each week.
Employees hired into this position are eligible for the following benefits: medical, vision, dental, employee assistant program, paid vacation and holidays, sick leave, retirement, life insurance, and short- and long-term disability.
Additional benefits may include employee discount at The Shop, free parking or annual free personalized LA Metro pass or bike stipend or walk stipend, discounts at local eateries, and more.
EQUAL OPPORTUNITY EMPLOYER
The Broad is an equal opportunity employer, and we aspire to reflect the diversity of Los Angeles in both our staff and our visitors. It is the practice of The Broad to offer equal opportunity consistent with applicable federal and state law in all aspects of employment. All employment decisions will be made in
compliance with applicable federal and state laws prohibiting discrimination on the basis of race (including traits historically associated with race, including but not limited to hair texture and protective hairstyles), religion, creed, color, national origin, ancestry, marital status, sex, pregnancy, gender, gender identity, gender expression, age, medical condition (as defined by California law and including Acquired Immune Deficiency Syndrome (AIDS), actual or perceived), genetic information, physical or mental disability, sexual orientation, military or veteran status, having filed a discrimination complaint or any other status protected by applicable law. The Broad believes that by actively building a diverse workforce we can innovate, inspire, and engage with the widest possible audience.
The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job.
*Reasonable accommodations will be made for qualified candidates with disabilities in accordance with the ADA and the ADAAA.
IT Systems Engineer professionals in Los Angeles
-
Crystal Ko
Product Designer
-
Sergis Varda
Mechatronics Engineer
-
RICH CHERRY
Museum Construction and Operations Leader
-
Rezwanul Islam
experience broadcasting Environment.
-
Dominik Lovric
Software or Systems Engineering
-
Semil Rajesh Shah
Software Engineer