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    Field Application Specialist: Molecular - West Valley City, United States - bioMerieux Inc.

    bioMerieux Inc.
    bioMerieux Inc. West Valley City, United States

    3 weeks ago

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    Description

    Field Application Specialist:
    Molecular - Iowa/NebraskaLocation: Field, UT, United States

    Position Type:
    Unfixed Term

    Job Function:
    Customer Service


    Share:
    A family-owned company, bioMerieux has grown to become a world leader in the field of in vitro diagnostics .

    For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health .

    Today, our teams are spread across 44 countries and serve 160 countries with the support of a large distribution network.

    This includes our SLC site, formerly known as BioFire Diagnostics.


    DescriptionPosition Summary:

    This position provides solution-oriented consultative training, technical support and troubleshooting at customer sites, and remotely, on bioMerieux's diagnostic product lines.

    Effectively work with customers to achieve efficient implementation and go live of new instrumentation. Retain business, collaborate with stakeholders. This is a field based position supporting the Iowa/Nebraska territory.

    The ideal candidate will reside or be willing to relocate to the Des Moines, IA, Omaha, NE areas or close proximity.

    Extensive field travel is required - average 75%, including overnight stays.


    Primary Duties:
    Perform all work in compliance with company policy and within the guidelines of bioMerieux's Quality System.
    Coordinate and provide technical training, consultation, and ongoing support of bioMerieux's diagnostic product lines within the U.S. customer base.
    Develop, cultivate, and maintain strong professional relationships with all customers.

    Answer internal and external customer inquiries and ensure regulatory compliance through timely and accurate documentation in bioMerieux's CRM system; consulting as appropriate with Sales Partners, Application Specialists, Field/System Engineers, IT Resources, Management teams, and Local/Global Support Teams.

    Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators.
    Responsible for efficient territory management within operating expense budget.
    Support bioMerieux revenue initiatives.
    Perform other duties as assigned, and/or as business needs dictate.


    Education, Skills, & Experience:
    Bachelor's degree in medical technology, technical, or life science field1+ years clinical laboratory experience or equivalent. bioMerieux product experience preferred.
    ASCP or MLT certifications preferredMolecular experience is preferred but not requiredLaboratory Information System, or Connectivity/Networking experience a plus.
    Experience with guidelines with CLIA regulations and/or additional laboratory credentialing agencies preferred.
    Experience with related technical field applications support strongly preferred.


    Working Conditions and Physical Requirements:

    Ability to remain in stationary position, often standing, for prolonged periodsAbility to ascend/descend stairs, ladders, ramps, and the likeAbility to wear PPE correctly most of the day.

    Ability to operate heavy machineryAbility to adjust or move objects up to 50 pounds in all directions#LI-SA2Please be aware that recruitment related scams are on the rise.

    Fraudulent job postings are being placed on other websites, and individuals posing as bioMerieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information.

    In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e. , , , etc.).

    If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site or contact us at .BioMerieux Inc.

    and its affiliates are Equal Opportunity/Affirmative Action Employers.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

    Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant's identity and legal authorization to work in the United States are required of all new hires.

    Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal.

    If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMerieux's or its affiliates' application process by contacting us via telephone at , by email at , or by dialing 711 for access to Telecommunications Relay Services (TRS).


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