- THIS IS A TEMPORARY ROLE LASTING ABOUT 3-6 MONTHS
- Responds to phone inquiries in a timely, efficient, and professional manner by providing resolution within established standards.
- Candidates must be comfortable using technology working in multiple systems at the same time.
- Performs research during and after calls as needed to resolve problems and inquiries.
- May act as a back-up for inquiries from higher revenue and contractual clients.
- Document call notes ensuring key data is accurately captured in system.
- Representatives must maintain required performance metrics:
- Call quality
- Productivity
- Adherence to schedule
- Risk and Compliance requirements
- Must be flexible regarding both schedule and daily duties.
- Overtime hours may be required based on business needs with advance notice.
- This is a fast-paced call center environment requiring the ability to multi-task and work collaboratively.
- High School diploma or equivalent.
- One year of High Touch Customer Experience.
- Previous Call Center experience.
- Associate or bachelor's degree or the equivalent combination of education, training, or work is preferred, but not required.
-
Client Services Associate
3 weeks ago
BGSF Chicago, United StatesOur client in the financial services industry is seeking a Client Service Associate to join their growing team in their downtown Chicago or Nashville, TN offices. The Associate will support clients, custodian partners, and team members in an administrative and operational capacit ...
-
Client Service Associate
3 weeks ago
Stifel Chicago, United States Full timeSummary · The Client Services Associate assists one or more Financial Advisor(s) (FA(s)) with the opening and maintenance of client accounts and records, performs a wide variety of administrative support duties, including but not limited to, word processing, preparing mailings, ...
-
Client Services Associate
1 week ago
Savills North America Chicago, United StatesABOUT SAVILLS · At Savills, a leading global commercial real estate services firm, we help organizations find the solutions that ensure employee success. Sharply skilled and fiercely dedicated, our integrated teams of consultants and brokers are experts in better real estate. Wit ...
-
Service Associate
1 week ago
Cover Whale Chicago, United StatesJob Description · Job DescriptionWho is Cover Whale? · Cover Whale improves road safety by combining the insurance products we sell with our data-driven driver coaching and safety program. Our safety program is proven to save lives while delivering better insurance for our driver ...
-
Client Service Associate
1 week ago
Business Talent Group Chicago, United StatesAbout Us: · Business Talent Group (BTG) is the leading talent marketplace that connects independent management consultants, subject matter experts, project managers, and interim executives with the world's best companies. BTG provides just the right on-demand talent needed: remo ...
-
Financial Services Associate
1 week ago
Riverpoint Wealth Management Chicago, United StatesClient Service Associate · Riverpoint Wealth Management is a boutique financial planning firm serving high-net-worth clients. We are an independently owned and nationally registered investment advisory (RIA) firm. Riverpoint specializes in comprehensive planning including investm ...
-
Financial Services Associate Attorney
3 weeks ago
Gpac Chicago, United States Full timeAre you a Corporate & Securities Associate Attorney thinking of making a change? · Well-known law firm is looking to add a stellar Corporate & Securities/Financial Services associate to their growing team Incredible pay and benefits package, this is one opportunity you won't want ...
-
Client Service Support Associate
4 weeks ago
Kovitz Chicago, United StatesPOSITION OVERVIEW · Based in our downtown Chicago headquarters, a Client Service Support Associate is a critical part of the wealth management team, providing a broad range of client management support to Advisors and Kovitz clients. The individual selected for this role will hel ...
-
Business Tax Services Associate
3 weeks ago
RSM US LLP Chicago, United StatesBusiness Tax Services Associate - Winter 2025 page is loaded · Business Tax Services Associate - Winter 2025 · Apply · locations · Chicago · time type · Full time · posted on · Posted 30+ Days Ago · job requisition id · JR100578 · We are the leading provider of profess ...
-
Guest Services Associate
2 days ago
Advocate Aurora Health Chicago, United States> > Guest Services Associate **Guest Services Associate** · Location: · Trinity Hospital · Chicago, IL 60601 Benefits Eligible: · No **Position Requirements:** · High school diploma or equivalent. · 2 Year hospital experience in a high contact customer service area/departme ...
-
Accounting and Loan Servicing Associate
3 weeks ago
AIO Logic Chicago, United StatesJob Description · Job Description · We are looking for an Accounting and Loan Servicing Associate to join our accounting team in executing on reconciliations and customer data entry processes. We are looking for someone with an intermediate to advanced level of Microsoft Excel ...
-
family service associate
3 weeks ago
CHICAGO YOUTH CENTERS Chicago, United StatesJob Description · Job DescriptionDescription:Do you want a career that impacts the community? Do you have a desire to work somewhere that changes children's lives? · Join Chicago Youth Centers as we serve over 3,000 children and families each year · Title: Family Service Associat ...
-
Customer Service Associate
2 days ago
Chicago Artists Coalition Chicago, United States**Customer Service Associate** · *Chicagos Old Town School of Folk Music is the largest community school of the arts in the U.S. and a non-profit organization committed to celebrating American music and global cultures. Founded in 1957, the Old Town School of Folk Music provides ...
-
Xfinity Store Service Associate
3 weeks ago
Comcast Chicago, United States Full timeDescription · Core Responsibilities · Provides strong understanding and enthusiasm for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store. · Constantly scans the sales floor to ensure coun ...
-
Customer Service Associate
2 days ago
Addison Group Chicago, United StatesJob Title: Customer Service Associates · Location: Remote - WILL BE WORKING CST HOURS · Industry: Consumer Goods · Pay: $16-$18 per hour, based on experience · About Our Client: Our client, a leading online retailer in the consumer goods sector, is dedicated to providing an e ...
-
Guest Service Associate
5 days ago
European Wax Center Chicago, United StatesSales Associate - Janie and Jack · Do you love helping people and get excited about fashion and merchandising? Janie and Jack is looking for inspired Sales Associates to become an integral part of our team With the support of your leaders, you will provide exceptional service, a ...
-
family service associate
3 weeks ago
Chicago Youth Centers Chicago, United StatesJob Description · Job Description Description: · Do you want a career that impacts the community? Do you have a desire to work somewhere that changes childrens lives? · Join · Chicago Youth Centers · as we serve over 3,000 children and families each year · Title: · Family ...
-
Associate, Membership Services
3 weeks ago
CHIME College of Healthcare Information Management Executives Chicago, United StatesJob Description · Job DescriptionSalary: · The College of Healthcare Information Management Executives (CHIME) is the professional organization for Chief Information Officers and other senior healthcare IT leaders. CHIME enables its members and business partners to collaborate, ...
-
Associate, Client Service II
3 days ago
THE BANK OF NEW YORK MELLON CORPORATION Chicago, United StatesBring your ideas. Make history. · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or ...
-
Service Desk Associate
3 weeks ago
Harris & Harris Chicago, United StatesJob Description · Job DescriptionHarris & Harris has over 50 years of experience in customer care and revenue recovery, specializing in the utilities, government, and healthcare markets. We're looking for a professional, and motivated Service Desk Associate to join our team. If y ...
Customer Service Associate - Chicago, United States - Equiniti
Description
Management LevelI
Start Date:
June 17th
EQ is a leading international provider of shareholder, pension, remediation and credit technology. With over 5,000 employees, it supports 37 million people in 120 countries.
EQ's purpose is to care for every customer and simplify every transaction, delivered with less of an impact on the environment.
In December 2021 EQ formally moved into private ownership by affiliates of Siris Group Capital, LLC.
EQ US is a leading provider of ownership data management, analytics and advisory services to public and private companies as well as corporate issuers and mutual funds.
EQ offers a comprehensive product set, including transfer agency services, cap table management, equity compensation services, proxy solicitation and advisory services, private company solutions and bankruptcy claims administration services.
Affiliates include, D.F. King and Co., Inc., Astrella Private Company Solutions, Inc., and Donlin, Recano & Company, Inc.Learn more at:
EQ's Transfer Agency (TA) is an industry leading stock transfer record-keeping provider covering equity investment vehicles, including corporate equity compensation, corporate actions, initial public offerings, associated stock issuances and sub-accounting record-keeping arrangements.
EQ is uniquely positioned among the US shareholder record-keeping provider community as a technology and service leader with a 95% client satisfaction rating and 93% shareowner satisfaction rating.
Summary
The Call Center Representative is a vital member of our Customer Care team, responsible for taking incoming phone inquiries and providing assistance to shareholders in a timely, efficient, and professional manner.
In this role, you will be interacting on the phone 100 % of the time with shareowners, their representatives, and the investment community supporting activities against share positions held at EQ by Equiniti.
The nature of inquires received range from simple to complex and pertain to assisting shareowners and other callers with account related service.
Baseline knowledge of the Financial Services industry would be helpful, but not necessary - if you have strong communication skills, excellent phone etiquette, and both a desire and capacity to learn more about the world of financial services, we can prepare youEssential Functions/Responsibilities
Compensation:
Up to $17.00/hourly
Equal Opportunity Statement
We are an equal opportunity employer and make employment decisions without regard to race, creed, religion, national origin, sex (including pregnancy, gender identity, and sexual orientation), parental status, marital status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, status with regard to public assistance, or any other characteristic protected under federal, state, or applicable local law.