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    Fast Track Property Claims Examiner - Phoenix, United States - CHUBB

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    Regular - Full time
    Description

    POSITION RESPONSIBILITIES:

  • Analyze first reports and promptly contact insured/claimants.
  • Effectively evaluate contract language and identify coverage issues.
  • Promptly and appropriately develop the file to provide accurate and timely investigation and loss analysis.
  • Maintain an active file diary to move file toward resolution.
  • Establish accurate and timely reserves.
  • Recognize and pursue recovery.
  • Adhere to all statutory and regulatory fair claims practices.
  • Recognize and identify potential fraudulent claims.
  • Effectively manage the use, work product and expenses of outside vendors.
  • Effectively evaluate claim facts and negotiate claim settlements.
  • Develop and maintain strong business relationships with internal and external customers.
  • Serve as a technical resource to lesser experienced Adjusters on the team.
  • Successfully contribute to the development and delivery of the team's goals, objectives and results.
  • Supports workload surges and/or Catastrophe Operations as needed to include working overtime during designated CATs
  • KNOWLEDGE, SKILLS & ABILITIES:

  • 0 - 2 years of professional work experience, preferably in claims.
  • 1 - 2 years of customer service experience in a corporate environment required.
  • Full knowledge of insurance contracts, investigation techniques, legal requirements and insurance regulations.
  • Ability to work effectively in teams and with a wide variety of people.
  • An aptitude for evaluating, analyzing, and interpreting information.
  • Excellent skills in the areas of:

  • Customer service
  • Investigation techniques
  • Organization
  • Time management and the ability to multi-task
  • Verbal and written communication
  • Negotiation and reserving
  • Innovative thinking
  • Policy statement: If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.


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