- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.
- Influence Product Strategy: Identity opportunities and influence the product strategy and roadmap for our browser based online banking platform and mobile app, ensuring alignment with PenFed's overall business objectives and vision.
- Manage and execute the day-to-day product roadmap.
- Drive Product Development: Hands on direct involvement in the creation of new digital banking products.
- Collaborate with engineering, design, and business teams to understand requirements and translate them into technical specifications.
- Ensure products meet high standards of quality, user experience, and security.
- Innovate and Iterate: Leverage cognitive computing technologies to innovate and enhance our banking products, making them more personalized, intelligent, and responsive to our members' needs.
- Requirements and Documentation: Define and develop requirements (features, user stories, user acceptance criteria), value propositions for Digital Banking product experiences.
- Experience Design: Collaborate with UX Design to create prototypes, user-interface mock-ups, product flows, personas and use cases for any given product or feature development effort.
- They strive to create seamless and intuitive user interfaces that enhance customer satisfaction and engagement.
- Delivery Execution: Deliver customer value iteratively, managing products through various launch phases, and follow-on releases, by owning the backlog of enhancements, and determining the right feature to deploy at the right time - based on need, feasibility, budget, capacity, and Digital Banking Roadmap - and take responsibility for devising and executing the delivery plan.
- Production Support: Anticipate issues with digital capabilities and experiences, solve problems proactively through communication and regular expectation-setting.
- Stakeholder Engagement: Act as the primary liaison between technical teams and business stakeholders, ensuring clear communication and alignment on product goals and deliverables.
- Market and Competitive Analysis: Keep abreast of industry trends, competitor activities, and emerging technologies.
- Incorporate insights into product development to maintain and enhance our competitive edge.
- nalytics: Responsible for defining, establishing, and monitoring key performance indicators (KPIs) and analytics to measure product performance, member engagement, and overall success of digital and cognitive banking initiatives.
- Executive Communication: Author and curate, the collateral content, FAQs, presentations, white papers, or blogs that package the Digital Banking product experience and share expertise to Corporate Communications, Marketing, and Executive Leaders.
- Equivalent combination of education and experience is considered.
- Minimum of five (5) years of experience in product development or product management within the retail banking space.
- Demonstrate a strong understanding of the consumer banking landscape and products (Checking and
- Savings/Personal Loans/Credit Cards/Money-Movement).
- Minimum of two (2) years of experience in software development, preferably with experience using Salesforce or similar platforms to build customer-facing digital products.
- Proven track record of delivering successful digital banking products, from ideation through to launch and iteration.
- Deep expertise in user-experience for mobile apps, and service-delivery platforms.
- Bachelor's Degree in Computer Science / Software Engineering/ Information Technology, or a related field required, master's degree preferred.
- Proficiency in agile development methodologies and experience leading cross-functional teams in a fast-paced, iterative product development environment.
- Strong foundation in software engineering principles and technologies, with the ability to guide technical decisions and understand the complexities of building digital banking solutions.
- Expert-level understanding of product lifecycle management, market analysis, and customer-centric design thinking.
- bility to translate customer needs into product features and prioritize them for development.
- Exceptional writing skills, with ability to clearly articulate ideas, product features, and technical concepts in written form for all audiences.
- Salesforce Marketing Cloud experience preferred.
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Description
Job Description:Essential Functions: