Customer + Brand Experience Coordinator - Aliso Viejo, United States - Thomas James Homes

Thomas James Homes

Verified Company

Aliso Viejo, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

_WE BUILD THE COOLEST HOMES IN THE COOLEST NEIGHBORHOODS_
Thomas James Homes (TJH) is the replacement builder bringing superior design and tech-enabled simplicity to new, single-family homebuilding.

Operating in high-demand communities across Northern and Southern California, the Pacific Northwest, and Arizona, TJH offers homebuyers innovative pathways for attaining the right home, in the right neighborhood.

At Thomas James Homes, we are passionately committed to 1. Building your home as a sanctuary radiating with positive energy
- a feeling of peace, safety and joy that speaks to your soul and reminds you that your home is your family's private refuge. 2. Reducing the stress of urban life and 3. Treating everyone like family. Family represents a level of empathy, transparency, and honesty that leaves transactions in the dust in favor of relationships.

WHAT'S IN IT FOR YOU:

PTO + Paid Holidays
WFH Flexibility
401(k) matching 100% vested
Supplemental Life & AD&D
Employee Discounts & Perks
Medical, Vision, and Dental insurance
FSA & HSA Spending Accounts
Referral program
Employee paid Pet Insurance
Employee Assistance Program
Wellness Programs
Tranquility Rooms at each location
Technology allowance and unlimited pantry snacks

THE ROLE:

The Customer + Brand Experience Coordinator will support the Brand Experience team by working with experience team, design teams and consultants to ensure the tools, materials, and resources are catalogued, maintained, and distributed to drive the overall experience for every customer, This includes training materials, onboarding tools, tracking information, ensuring all customer touch points are met and review all feedback to identify trends and opportunities to be addressed.

DAY IN THE LIFE:

Technology

Act as the single source of contact for TJH Design Studio App updates, corrections, and additions managing communications and requests between TJH divisions and our technology consultant.
Support C+BX and the TJH Academy team with developing training and onboarding tools and resources for the Sales and Design versions of the TJH Studio App
Maintain the internal TJH tracking tools and resources for all technology items in production.

Design Studio

Support division design teams with technology training and tracking opportunities to make improvements to the physical experience and the technology experience for our homeowners.
Support C+BX with studio training
Support the division design teams with tracking and ordering library samples for the studio, homeowner black box supplies and homeowner sized samples for the black box experience.

Build Experience

Support C+BX and the TJH Academy team with developing training and onboarding tools and resources related to the BX team.
Participate in the development of BUILD Experience "Tool Kits". Manage existing Tool Kits and the online platform making sure the most current resources are available.
Support updates and enhancements to the customer journey flow
Act as the single source point of contact to the fulfillment team, managing weekly division requests for orders of BX referral generators.
Support and track all inventories with the BX fulfillment team making sure there are always adequate supplies on hand.

Eliant Survey

Act as the single source of access and updates for the TJH teams and our consultant
Provide weekly reports to consultants for all customer satisfaction surveys.
Support the needs of TJH with reports, data and information relating to Eliant and our teams.

Accounting

Code all weekly invoices for approval
Tracks spend to budget for all C+BX cost codes.

WHAT YOU'LL NEED:

High School Diploma or GED or equivalent combination of education and experience.
College degree preferred.
24 years of customer relations experience for an entire 12+ month process
Minimum 2 years Homebuilding or industry experience
Self-Motivated and accountable focus self & necessary partners on key initiatives; ability to prioritize, delegate, and follow through on tactical/operational issues.

The compensation range for this role is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.

Thomas James Homes is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.