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Madison

    Server - Madison, United States - Our Team

    Our Team
    Our Team Madison, United States

    6 days ago

    Default job background
    Part time
    Description

    Server

    ROLE PURPOSE

    A TGI Fridays Server possesses a passion for service, is knowledgeable of menu items, and is prepared to proactively customize the dining experience to the Guests' expectations.

    KEY RESPONSIBILITIES & ACCOUNTABILITIES

    • Greets Guests with a genuine smile, builds rapport, and ensures an enjoyable, quality dining experience.
    • Looks for visual and verbal cues to identify the experience the Guest wants and customize the service to meet those expectations.
    • Promptly and accurately takes food and beverage requests from Guests.
    • Ensures expedient service of food and beverages to the Guest.
    • Frequently checks up on the Guests and uses visual cues to provide silent service as appropriate.
    • Learn TGIF menu and beverages, expertly recommends and upsells on items.
    • ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.
    • Follows all Fridays Service Style Standards.
    • Accurately rings all orders into the POS system while simultaneously interacting with Guests when applicable.
    • Practices conversational ordering by mentioning current promotional features.

    KEY DECISIONS

    Influences:

    • Guest experience
    • Exercising standards of Responsible Service of Alcohol

    MEASURES OF SUCCESS

    • Consistently fulfill the Key Responsibilities and Accountabilities above
    • Service Strength Code rating meets/exceeds company standards
    • Guest satisfaction scores
    • Meeting all key metrics outlined on the myPerformance scorecard

    QUALIFICATION REQUIREMENTS

    • Must be able to deliver plates and food and clear tables
    • Must be able to lift up to 30 lbs.
    • Must be able to hear well amongst loud background noise
    • Must be dressed neatly and well groomed in company approved uniform at all times
    • Must be able to operate P.O.S. system, make change correctly and make credit card transactions accurately
    • Must be able to calmly respond to angry Guests and notify a Manager
    • Must be able to read and write notes to hearing impaired Guests
    • Must be able to read menus to sight-impaired Guests
    • Must be able to verbalize menu items clearly to Guests while taking their orders or responding to their request
    • Must be able to read and write ? Must be able to stand and walk during entire shift
    • Must be able to reach, bend, stoop and wipe counters/tables

    COMPETENCIES PASSION FOR THE GUEST – Creates a seamless Guest experience for by being the face of the door, welcoming the Guests, and enthusiastically meeting their needs.

    • Creates a strong first impression promptly greeting Guests.
    • Pays attention to details; remembers names and favorites of regular Guests.
    • Makes a difference in the guest experience by personalizing service to exceed guest expectations.
    • Goes above and beyond to establish a personal connection with guests to make them feel warm, welcome and appreciated.
    • Makes the bar an attractive and exciting place to visit.
    • Establishes a strong rapport with all Guests to create Friday's fans and repeat business.
    • Shows awareness of Guest needs and expectations; prevents problems before they occur.

    COMMUNICATION – Keeps the lines of communication positive, open and productive.

    • Communicates in an open, sincere manner to build rapport with Guests and Team Members.
    • Shares information with others to raise awareness of potential needs and concerns.
    • Keeps interaction positive and productive; avoids conveying negative messages.
    • Responds positively to conflict situations and works to find appropriate solutions.
    • Listens carefully and attentively to others without interrupting.
    • Asks thoughtful questions to ensure proper understanding of the message being conveyed.
    • Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions.

    FLAIR & SALESMANSHIP – Keeps it fun and keeps it real; seeks opportunities to sell others on the whole TGI Fridays experience.

    • Demonstrates a unique, lighthearted style that is personal and memorable.
    • Listens carefully to Guests' needs and suggests add-ons accordingly.
    • Possesses a contagious energy that translates to Guests and Team Members.
    • Knows TGI Fridays drinks and menu items and is able to speak knowledgeably to make personal recommendations.
    • Grows the business and expertly upsells menu items where appropriate.
    • Proactively looks for ways to improve the guest experience and takes initiative to make changes as needed.
    • Enthusiastically promotes the TGI Fridays brand and menu items.

    RELIABILITY & ACCOUNTABILITY – Works hard, carefully follows direction and established guidelines, and delivers quality results.

    • Consistently arrives to work prepared and ready for the shift.
    • Ensures all responsibilities are fulfilled before ending his/her shift.
    • Makes him/herself available to take on additional shifts and/or responsibilities.
    • Sets the standard by adhering to established rules and guidelines.
    • Organizes his/her tasks in order of priority to ensure timely and thorough completion.
    • Admits mistakes and takes prompt action to correct them.
    • Holds self and others accountable for delivering consistent quality results.

    FLEXIBILITY & STRESS TOLERANCE – Knows that anything can and will happen and is willing to mix things up anyway.

    • Responds quickly to changing needs and adapts as necessary to meet new challenges.
    • Displays a positive, confident attitude for tackling new challenges and initiatives.
    • Handles multiple tasks without becoming visibly overwhelmed or flustered.
    • Easily adjusts to meet changing demands and new responsibilities.
    • Promptly anticipates and reacts to potential Guest needs and problems.
    • Dives into peak service situations with energy and ease.
    • Responds calmly to problems and controls emotional reactions.
    • Handles him/herself in a professional manner at all times.

    TEAMWORK & COLLABORATION – Fuels an environment where everyone pitches in and gets along.

    • Recognizes the importance of working together to accomplish goals.
    • Actively promotes cooperation, respect, and acceptance of all Team Members.
    • Establishes positive and supportive working relationships with all Team Members to maintain a productive environment.
    • Takes on additional responsibilities to ensure proper coverage during rush periods.
    • Reaches out to Team Members when necessary to ensure timely completion of all tasks.
    • Takes advantage of opportunities to set an example for new or inexperienced Team Members.
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