- Answer phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
- Schedule, cancel, re-schedule patient appointments and/or consults
- Enter no-show information and monitor appointment requests from multiple electronic sources
- Participate in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic
- Monitor both inpatient and outpatient appointments in areas of responsibility
- Verify and update demographics and insurance information when patients check-in for appointments
- Coordinate administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.)
- Serve as an initial point of contact for the units, clinics, patient, call centers, CitC, to include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems
- Utilize practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare system's organization and services, basic rules and regulations governing visitors and patient treatment
- Apply, knowledge of standard procedures, utilizing medical records, and medical terminology
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Medical Support Assistant
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Advanced Medical Support Assistant
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Department Of Veterans Affairs Aspinwall, United States Full timeSummary · This is an open continuous announcement which will be used to fill any Advanced Medical Support Assistant position that may become vacant within the facility and associated CBOCs for which we are hiring and can be used for up to 90 days after the announcement closes. Ap ...
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Advanced Medical Support Assistant
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Advanced Medical Support Assistant
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Nursing Assistant
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Department Of Veterans Affairs Aspinwall, United States Full timeSummary · Nursing Assistant job opportunities within the Community Living Center (CLC) at the Pittsburgh VA Medical Center (HJ Heinz campus).This is an open continuous announcement until September 30,2024. Qualified applicants will be considered and referred periodically or as ne ...
Medical Support Assistant - Aspinwall, United States - Department Of Veterans Affairs
Description
Summary
This is an open continuous announcement which will be used to fill any Medical Support Assistant position that may become vacant within the facility and associated CBOCs for which we are hiring and can be used for up to 90 days after the announcement closes. Applicants will be referred as positions become available.
The 1st cut off date for qualified applicants to be referred to the hiring manager will be December 11, 2023 and every four weeks after that as positions become available.
Duties
The MSA independently performs a full range of duties related to the delivery of healthcare services in an outpatient setting and advises clinical staff on current administrative processes, and support work relating to the care and treatment given in outpatient clinics, patient scheduling call centers, Care in the Community Support Staff (CitC), and ancillary support services. Responsibilities include but not limited to:
Telework: Telework may be available with some positions. Telework will be discussed during interview.
Virtual: Will be determined according to service line policy
Position Title/Functional Statement #: Medical Support Assistant/PD000000
Relocation/Recruitment Incentives: Not authorized
Financial Disclosure Report: Not required
