Reservation Agent - Denver, United States - Sage Hospitality Group

Sage Hospitality Group Denver, United States

3 weeks ago

Paid Work

Description

Why us?

Anticipated Fill Date: 06/10/2024

Hyatt Place Pena Station / Denver Airport is ideally located for exploring the Mile High City while staying close to the airport. This beautiful 226 room hotel opened in November of 2019 and has a full-service Starbucks and two-sided fireplace which offers a relaxing and warm atmosphere to all employees and guests. We are committed to making you feel as part of a culture and not just an employee.

As part of Sage Hospitality Group , we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

No matter your daily role, Sage recognizes that your success is about more than the work you do—it is really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us

Job Overview

Responds in a professional and courteous manner to telephone inquiries regarding reservations and hotel information by providing accurate and timely information and service. Use selling techniques to make reservations that support the properties selling strategies. Maximizes yield opportunities and meets revenue goals, as established by leadership.

Responsibilities

Work Days & Hours: Thursday - Monday (2 PM MST PM MST)
Responds to telephone inquiries and reservation requests by explaining product, amenities and service options in order to sell rooms.
Gathers needed information from customer in order to confirm reservation.
Negotiates rates and upsells rooms in order to increase occupancy and maximize revenues.
Promotes the hotel and its services in order to capture customers and increase revenues.
Operates reservations system by entering and accessing data in order to provide callers with accurate information.
Duties will include manual and computerized skills and completion of daily checklist functions.
Provides accurate and up-to-date manual and computerized reports on daily and monthly room reservation information in order to assist management with forecasting, tracking and staffing.
Enters all special room requests into computer system and alerts front desk staff of special requests in order to ensure department follow-through and guest's satisfaction.
Keeps up-to-date on all local and hotel functions and services in order to efficiently respond to telephone inquiries.
Inputs group and tour reservations as they are received from the sales department in order to best utilize hotel facility and maximize revenues.
Maintains a friendly, cheerful and courteous demeanor at all times.
Manages resources including franchise systems, yield systems and tracking systems.

Qualifications

Education/Formal Training

High school diploma or equivalent.

Experience

No previous experience required.

Knowledge/Skills

Must have basic customer service skills and PC operation.
Must be extremely adept communicator and fluent in oral and written English.
Must have ability to detect and trace computer and manual errors when reviewing reservations data for report preparation.
Must be able to use tact and understanding when dealing with demanding customers.
Must be able to memorize facts and figures.
Must be organized and display patience when handling more than one call at a time.
Must be friendly, enthusiastic and helpful.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have ability to read small details on computer screen, detailed computer printouts and written communications.
Must be able to use computer key board and handle written material.
Must have ability to communicate and to follow written or verbal instruction.

Benefits

Medical, dental, & vision insurance
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Paid time off for vacation, sick time, and holidays
Company-paid short-term disability
Eligible to participate in the Company's 401(k) program with employer matching
Employee Assistance Program
Tuition Reimbursement
Great discounts on Hotels, Restaurants, and much more
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

ID:

Position Type: Regular Full-Time

Property: Hyatt Place Pena Station

Outlet: Hotel

Category: Reservations

Min: USD $19.00/Hr.

Max: USD $20.00/Hr.

Address: 6110 N Panasonic Way

City: Denver

State: Colorado

EOE Protected Veterans/Disability

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