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Expedition Specialist/Reservations Agent - Boulder, United States - Lindblad Expeditions
Description
**Expedition Specialist/Reservations Agent**
Boulder, CO / Reservations/Operations Reservations / Full-Time **WHO WE ARE** Lindblad Expeditions is the pioneer in the Expedition Travel space, from taking the first citizen explorers to Antarctica in 1966, to opening the Galapagos and Easter Island to tourism in 1967, to leading the first tourist expedition through the Northwest Passage in 1984, to launching our innovative partnership with National Geographic in 2004. Now taking nearly 25,000 guests per year to some of the worlds most remote and pristine locations on our fleet of 15 ships, we do whatever it takes to ensure our guests experience the Exhilaration of Discovery.
**ABOUT THE ROLE** The role of Expedition Specialist is a critical one. Whether it is helping a prospective guest learn about expedition travel and the amazing experiences available, welcoming back loyal past guests to assist them in planning their next adventure, or helping a booked guest prepare for the trip of a lifetime, our Expedition Specialists are the primary connection that our guests and travel partners have with Lindblad pre- and post-trip. Expedition Specialists must fulfill our brand promise to do Whatever It Takes in their guest and travel partner interactions just as much as our Field Staff and Crew do on the ship.
On a functional level, the main objective of the Expedition Specialist is to provide exceptional service and effectively close sales for guests to experience the Exhilaration of Discovery through a Lindblad voyage. This position requires a self-motivated individual with excellent communication and customer service skills, along with an ability to multi-task and a passion for travel. This person will be required to develop in-depth knowledge of our reservation system as well as our products, policies, and procedures. To assist in this, Lindblad sends Expedition Specialists out on Voyage of Discovery trips, during which they travel as guests on our various Expeditions around the world. This ensures team members have first-hand knowledge of the product and can speak intimately about the experience. The ideal candidate must be team- oriented, as the position requires interaction with various partners, including the Inventory Control Manager, Operations, and Sales & Marketing. This position entails shift work, including weekend hours and certain holidays. **RESPONSIBILITIES**
+ Respond to inquiries in a timely and professional manner from various channels, including phone and email, and assist clients with reservations.
+ Provide product knowledge and consultation as well as exceptional guest service to all clients.
+ Assure utmost accuracy of all details and information required to complete reservation.
+ Collaborate with teammates and internal partners, such as marketing and sales, to assist in converting bookings
+ Meet or exceed company sales and performance goals.
+ Assist with all other reservations-related assignments.
**DESIRED SKILLS AND EXPERIENCE**
+ Minimum 2+ years of experience dealing with customer service in retail or service industry
+ Travel industry experience and geographical knowledge preferred
+ High school diploma or GED required. College degree preferred
+ Excellent written and verbal interpersonal skills
+ Positive attitude and a will to succeed independently as well as part of a team
+ Proficient in Microsoft Office; Word and Excel
+ Experience with reservation system preferred
**WHAT WE OFFER**
+ Unlimited Earnings base salary plus uncapped monthly bonus
+ Voyage of Discovery trips for employees to travel as guests
+ Travel benefit for employees and their family
+ Health insurance including Medical, Dental, Vision
+ Flexible Spending Account(FSA) to be used for out-of-pocket medical and dependent care
+ Pre-Tax Commuter Benefit
+ 401(k) plan with employer match
+ Discounted gym membership
+ Pet Insurance
*Lindblad Expeditions is an equal opportunity employer. Individuals seeking employment at Lindblad Expeditions are considered without regards to race, sex, color, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status.*
