Dental Treatment Planner/case Coordinator - Rocky Hill, United States - National Dentex

National Dentex
National Dentex
Verified Company
Rocky Hill, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50+ labs throughout the country.


Our team is growing, and we are hiring a number of key positions within our organization including this opportunity at NDX Connecticut Dental Lab in Rocky Hill, CT
for a Dental Treatment Planner/Case Coordinator - All on four Dental Assistant Wanted.

**
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement

Primary Responsibilities and Essential Functions of the Position:

  • Facilitate assigned technical area (Fixed/Implant) calls
  • Make proactive calls to follow up on completed cases for new doctors and for new products.
  • Complete an "administrative quality inspection" on all cases, including checking items on the work ticket, prescription, billing accuracy, and adding personal notes where appropriate.
  • Provide special attention to new doctors and doctors that are experiencing concerns
  • Act as liaison between accounts and laboratory technicians on questions regarding case design working times or other areas of concern.
  • Perform dental procedures when so requested or required by laboratory upper management.
  • Evaluate dental cases in laboratory when requested by laboratory accounts or necessitated by difficulties of case.
  • Participate in continuing education courses or seminars provided by the laboratory if needed in either a presentation or support capacity.
  • Work with technicians to critique or assist with design of cases for function, and aesthetics.
  • Assist doctors with treatment plans for implant or other type cases.
  • Consult with accounts regarding procedures or materials they use in an attempt to improve the quality of their work and reduce repairs/remakes.
  • Review case critique forms and discuss with accounts and appropriate lab personnel to eliminate problems.
  • Call new accounts to identify preferences and establish an initial Lab/Dr. relationship
  • Build solid relationships with team members in the lab as well as staff members in customer offices.
  • Analyze remakes by customer and ensure any issues are resolved.
  • Follow up on all customer issues to be sure the issues identified are resolved to the customer's satisfaction.
  • Keep team and General manager aware of quality trends. Develop a plan to improve quality. Complete Root Cause Analysis on quality issues/concerns.
  • All other duties as assigned.

Skills and Abilities Required:


  • Must have computer skills including typing and familiarity with Microsoft Office products.
  • Verbally communicate via telephonemaintaining a positive demeanor
  • Verbally communicate with all levels of staffmaintaining a positive demeanor
  • Takes initiative
  • Excellent listening skills
  • Attention to detail

Minimum Education and Experience Required:


  • High school diploma or GED equivalent
  • Dental Implant Knowledge
  • Preferred: 5 years of dental lab experience or dental assisting experience
  • Minimum 12 months experience of direct dental customer service experience on technical related issues
  • Minimum 12 months production experience, preferred
  • PC literacy required: MS Office Skills (Outlook, Word, Excel)

Hazardous Materials or Equipment Used:


  • Office equipment
  • Insert hazardous materials and/or equipment

Physical Requirements:


  • Regularly required to sit, stand, walk, and/or reach
  • Exhibit fine motor skills and/or perform repetitive motions
  • Good handeye coordination
  • Good manual dexterity
  • Ability to walk and stand for long periods of time
  • Repeated bending and kneeling

Experience:
Required

  • 1 year(s): Minimum 12 months experience of direct dental customer service experience on technical related issues
Preferred

  • Preferred: 5 years of dental lab experience or dental assisting experience

Education:
Required

  • High School or Equivalent or better
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