- In partnership with VP CX, drive Zelis client experience outcomes including increasing customer lifetime value, driving greater product adoption, ensuring world-class NPS ratings, and ensuring increasing levels of reference-ability within the client base.
- Reinforce a company wide, OneZelis, culture of customer experience including aligning with key stakeholders in BUs, sales, client management, product, and technology to create a consistent client experience.
- Partner to create a redefined customer journey strategy aligned to customer segmentation and unique ways customer types engage with our brand and products to deliver a world class, value focused experience.
- Develop customer engagement models, hand-offs and tools/processes that promote a customer-centric, seamless experience.
- Distill information from Voice of Customer initiatives; identify themes and trends that will influence client satisfaction, outcomes and business decisions for product roadmaps and other key initiatives that touch clients.
- Own critical client executive and executive advisory councils to craft a purpose driven and high impact experience for our clients.
- Leverage metrics to track client experience successes and report progress to VP CX and other key internal stakeholders.
- Serve as advocate for process improvements where needed to support world-class levels of customer retention and satisfaction.
- Bachelor's degree in Business or Heath Care Administration or related.
- 8+ years in client facing or CX strategy role.
- Demonstrated success in building enterprise client relationships and problem solving.
- Self-starter - ability to operate with ambiguity and advocate for a point of view.
- Excellent written and verbal communication skills. Ability to tailor messages to executive audiences and influence outcomes.
- Skilled in establishing and maintaining effective senior working relationships, building bridges, with internal and external customers.
- Ability to demonstrate resourcefulness and scrappiness - comfortable building new ways of working, moving quickly, and staying nimble.
- Data oriented with ability to identify risks and trends.
- Demonstrates sense of urgency and ability to multi-task and prioritize work.
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Content Strategist
3 weeks ago
Insight Global Morristown, United States2+ years of experience in a UX Writing, Content Strategy role · Background with information architecture, navigation (headers), page layout strategy · Proficient background in copywriting or UX writing -- writing, editing and implementation of copy aligned to voice and tone · Exp ...
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Corporate Development Director
1 week ago
Avaya Morristown, United StatesABOUT THE OPPORTUNITY · This role will report to Avaya's Corporate Development and Strategy group and be responsible for supporting strategy formulation (long term strategic priorities, plans, and analysis and the strategy execution process as well as supporting Avaya's M&A activ ...
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9110-VP, Global IT Quality Assurance
2 weeks ago
Interactive Resources - iR Morristown, United StatesLocation: Morristown, NJ, Purchase, NY, Conshohocken, PA or Charlotte, NC · Sponsorship is Not Available · Candidates MUST possess prior experience in the insurance industry. · Job Description: · Our industry leading client is in search of a VP, Global IT Quality Assurance to jo ...
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Mulesoft Solutions Architect
1 week ago
Canyon Associates Morristown, United StatesMulesoft Solutions Architect - Full Time - Hybrid in Morristown, NJ · Required: · 7+ years' experience in IT supporting architecture or delivery of Enterprise Level solutions. · 3+ years' experience defining and implementing Integration Architecture. · Bachelor's degree in Inform ...
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Marketing Content Strategist
3 weeks ago
Valley Bank Morristown, United StatesResponsibilities include, but are not limited to: · Synthesize business goals, and marketing and campaign plans to create content strategies in a customer-centric way. These strategies should be focused on creating awareness, demand, and engagement opportunities. · Collaborate ac ...
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Head of Hosted Tech Services
3 weeks ago
Valley Bank Morristown, United StatesThe Head of Hosted Technology Services provides leadership and oversight of the Datacenter and Cloud Computing Infrastructure functions at Valley National Bank. They are responsible for the overarching Cloud Platform & Infrastructure engineering strategy, architecture, design, te ...
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Director of Development/External Affairs
4 weeks ago
Morris Museum Morristown, United States Full timeThe Angeletti Group invites nominations and applications to serve as the newly reimagined Director of External Affairs for the Morris Museum. If you are a dynamic, relationship-driven fundraiser, this is your chance to join a vibrant and established cultural institution and be pa ...
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Head of Deposit/Payment Strategy-Small Business
2 weeks ago
Valley Morristown, United States Full timeJob Description · Responsibilities include but are not limited to: Identify market opportunities and customer needs to improve existing products and develop new services and products. · Manage the complete product lifecycle, from initial research to launch and post-launch evalu ...
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Communications Specialist
3 weeks ago
One Tech Morristown, United StatesOne Tech Engineering is searching for a Communications Specialist for a position in Morristown, New Jersey. The Communications Specialist will conduct communication and public outreach services for a suite of electrical upgrades supporting renewable energy developments. This incl ...
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Public Involvement Specialist
3 weeks ago
STSI (Staffing Technical Services Inc.) Morristown, United StatesPublic Involvement Specialist · Description: · The Public Involvement Specialist will conduct communication and public outreach services for a suite of electrical upgrades supporting renewable energy development in New Jersey. This includes developing and implementing programmati ...
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Sr. Growth Marketing Manager
3 weeks ago
ASCEND THERAPEUTICS U.S., LLC Morristown, United StatesAscend Therapeutics is a mission-driven company focused on improving the access to Menopause and Andropause treatments, starting with its own line of transdermal hormonal products. Our vision is to educate consumers and healthcare professionals about the importance of hormonal ba ...
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Public Relations Specialist
3 weeks ago
SSi People Morristown, United StatesJob Title: Public Involvement Specialist · Location : Morristown, NJ (100% Onsite) · Contract to Hire of 6+ Months · Description: · The Public Involvement Specialist will conduct communication and public outreach services for a suite of electrical upgrades supporting renewable en ...
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Claims Technical Leader
2 weeks ago
Marsh McLennan Companies Morristown, United States Full timeDescription: · Marsh's Advisory Claims Solutions group steps in to work with your team, enhancing specialization and increasing your capacity in a time of need. We proactively identify and advocate to improve claim outcomes, working closely with your business and insurers. · We ...
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Strategic Engagement Manager
2 weeks ago
Zelis Morristown, United States Full timePosition Overview · The Strategic Engagement Manager will be responsible for enabling strategic providers on payment optimization and driving account growth. This position will engage with providers to ensure optimized system set up and full system adoption which enables the prov ...
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Program Manager, GPO Contracts
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Quality Assurance Automation Lead
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Public Involvement Specialist
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Guidewire QA Automation Lead
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Stellar Consulting Solutions, LLC Morristown, United StatesTitle: Guidewire QA Automation Lead · Location: Morristown NJ (Hybrid 3 Days onsite and 2 Days remote) · Duration: contract to hire · Client is seeking a seasoned Automation Quality Assurance professional with a minimum of 10 years of experience in QTP/UFT, Selenium Automation t ...
Director, Client Experience Strategy - Morristown, United States - Zelis
Description
SUMMARY:
The Client Experience (CX) Director will be responsible for implementing and creating strategy and initiatives aimed at improving overall customer experience and championing a company-wide culture of superior customer experience.
The CX Director will be strategic, proactive, creative, and passionate about supporting client retention and growth as well as building lasting relationships.
Responsibilities:
Skills/BACKGROUND:
Travel:
estimated 10% domestic [internal and external meetings]; Location: Remote
As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members.
We're Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all.
We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care.
Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.
Commitment to Diversity, Equity, Inclusion, and BelongingAt Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations.
We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work.
We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.
Equal Employment OpportunityZelis is proud to be an equal opportunity employer.
All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email
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This site is secure, and any applications made here are with our legitimate partner. If you're contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process.Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.
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Director, Client Experience Strategy professionals in Morristown
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David Keith
Software Development with Delphi, Web, Database