Jobs
>
San Jose

    Account Director, Data Center - San Jose, United States - Hitachi Data Systems

    Hitachi Data Systems
    Hitachi Data Systems San Jose, United States

    3 weeks ago

    Default job background
    Description

    General Information:


    The Account Director has overall responsibility for a specific account including growth in orders, share of customer spend, and customer satisfaction.

    The manager leads an account team including direct reports.

    Your Responsibilities:
    Become a valued, long-term strategic partner with the customer's senior executives.
    Execute the strategic account process.
    Engage with the business units to deliver the strategic account value propositions.

    Leverage Hitachi Energy's rich technology to help solve the customer's business issues in order to achieve competitive advantage and grow their bottom line.

    Be the window into Hitachi Energy for the customer and mobilize Hitachi Energy through access to both senior Hitachi Energy management and worldwide resources.

    Assure that all transactions and relationships are carried on with high and unquestionable ethics and integrity.
    Make it easier to do business with Hitachi Energy.
    Achieve or go beyond order targets for the account.
    Execute the strategic account process, including the delivery of business unit value propositions.
    Maximize customer satisfaction and loyalty.
    Maximize the share of customer's wallet for Hitachi Energy.
    Assure that all transactions and relationships are carried on with high and unquestionable ethics and integrity.
    Serve as a lynchpin within Hitachi Energy for the resolution of major customer issues.

    Manage the Total Customer Relationship:
    Manage the total customer relationship with Hitachi Energy.

    Develop the relationship between Hitachi Energy and the Strategic Account at all levels both within Hitachi Energy and within the customer.

    Initiate and maintain C-Level relationships.

    Apply a high level of business acumen, including an understanding of the customer's business drivers, industry, economic trends, issues and competition.

    Act as focal point for problem resolution and monitor the Customer Complaint Resolution Process.
    Maximize the consistency of customer experience throughout all contacts with Hitachi Energy.

    Account Planning and Management:


    Lead the development and implementation of the account plan and coverage plan including: executing an executive relationship strategy, prioritizing the opportunities, identifying a target for each solution element (project) and identifying the key personnel required (account and technical/project).

    Leverage channels to maintain and improve customer satisfaction and to maximize revenue.
    Plan, facilitate and conduct complex negotiations.
    Drive growth in assigned account.

    Develop and maintain detailed knowledge of the customer's strategy, past purchasing behavior, organization including decision makers, influencers, sponsors and anti-sponsors.

    Develop and maintain detailed knowledge of Hitachi Energy' strategy, current and emerging solution capabilities and strategic direction for solution capabilities.


    Leadership and Coaching:
    Assume a people leadership role and facilitate team selling within a virtual organization.
    Identify local/specialist sales resources and ensure they are properly trained on the strategy and status of the account.
    Manage resources to ensure successful enactment of the strategy and operational plan.
    Execute and coach using expert understanding of sales processes.
    Active Projects Participation
    Lead the formation of capture teams and the development of Sales X-Ray.
    Direct account solution projects and keep current via project communications / steering committee participation.

    Monitor and maintain an awareness of all key Hitachi Energy/client activities, including the representation of client issues, needs and concerns throughout Hitachi Energy.

    Consistently deliver solutions that are considered high impact, complex, strategic and high value by both the customer and Hitachi Energy.


    Teamwork and Communication:
    Provide regular reports, briefings and reviews as required using the agreed processes.

    Actively participate in the Account Director community to share ideas, expertise and lessons learned with other Account Directors and teams, to promote cross-Hitachi Energy learning and to identify new solution possibilities.

    Create and maintain internal relationships with key business partners at all levels of the organization.

    Maintain a proper balance of Customer advocacy and support of Hitachi Energy Business Units in this role; supporting their business objectives, reaching financial goals, and advocating for all business units and internal stakeholders is a must.

    Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.


    Your Background:
    Bachelor's degree in a technical (engineering) or business discipline required. MBA preferred.
    Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
    12+ years of experience preferred.
    Diversity of experience – multiple products, customers, countries, market segments, etc.
    Proven ability to work in a matrixed team environment.
    Must be able to motivate and influence others.
    Experience with customers including sales, problem resolution, relationship building.
    Strong business acumen.
    Equal Opportunity Employer

    (EOE)-Females/Minorities/Protected

    Veterans/Individuals with Disabilities

    Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability.

    You may request reasonable accommodations by calling a Hitachi Energy HR Representative at or by sending an email to:
    us-pg- Resumes and applications will not be accepted in this manner.

    #J-18808-Ljbffr
  • Gabriel India Limited

    Data Center Technician

    3 weeks ago

    Gabriel India Limited Santa Clara, United States

    Data Center Technician: · Onsite: Santa Clara · Logline: Looking someone who is dependable and punctual and can follow directions to work in a data center environment. There is the opportunity for growth at this company. · Data Center Technician Level 1 Information and Requiremen ...

  • Ambient AI

    Threat Data Analysis Center

    2 weeks ago

    Ambient AI San Jose, United States

    is a computer vision intelligence company transforming security operations for large enterprises by preventing security incidents before they happen. has a globally deployed footprint with several F500 companies. The platform applies AI and computer vision intelligence to exist ...

  • ByteDance

    Data Center Site Acquisition Manager

    3 weeks ago

    ByteDance San Jose, United States

    Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and ...

  • Overwatch Mission Critical

    Data Center Construction Project Manager

    4 days ago

    Overwatch Mission Critical Santa Clara, United States

    Owner's Representative - Data Center · Employment Type: Full time · We Are OVERWATCH Mission Critical · Are you HUNGRY, HUMBLE and SMART? Are you a self-starter and overachiever? Would you like to join an organization with PURPOSE and be part of a TEAM that always has your back a ...

  • QSS

    Data Center Lab Admin with Linux Exp

    1 week ago

    QSS Santa Clara, United States

    Job Title: Data Center Lab Admin with Linux exp · Location: Santa Clara, CA/Austin TX · Duration: Contract · **Job Description**: · Technical/Functional Skills? Operating System Installation ? Windows Server, Linux, Unix? · Data Center, Virtualization, Networking, Knowledge about ...

  • Cloud destinations

    Data Center Technician 4 W/ Lab Experience

    1 week ago

    Cloud destinations Santa Clara, United States

    **Job Title**: Data Center Technician 4 w/ Lab experience · **Number of roles open**: 1 · **Location**: Santa Clara, CA · **Interview Process**: 2-3 video interviews · - Our client is working on state-of-the-art data center equipment and they need technical help to test, troubles ...

  • EOS

    Data Center Technician

    1 week ago

    EOS Burlingame, United States

    **WHO WE ARE**: · EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfacti ...

  • TEKsystems

    Data Center Technician

    5 days ago

    TEKsystems San Jose, United States

    Job Description · Job DescriptionThis is an urgent need if you have any questions please contact me or · 2+ Years experience in the following · Lab Enviornment · Low voltage Cabling: Cat 5, Cat 6, Fiber · Mounting Racks, Servers, Hardware · IDF/MDF buildouts etc. · Data center ...

  • Astreya Partners

    Data Center Technician Iii

    2 weeks ago

    Astreya Partners Mountain View, United States

    What this Job Entails: · The Data Center Technician III is responsible for the installation of hardware into racks, asset tagging and scanning, cabling, data center maintenance, documenting processes and server installations. · Scope: · - Works on assignments that require conside ...

  • Cloud Destinations

    Data Center Lab Technician 12 Months Contract Santa

    1 week ago

    Cloud Destinations Santa Clara, United States

    My name is Muralidharan and I'm working with Cloud Destinations LLC as a Technical Recruiter. · Below are the job details as needed by the hiring manager. Kindly advise if you might be interested and qualified for the below opportunity and if we can discuss further on this · **Po ...

  • Nesco Resource

    Data Center Technician

    3 weeks ago

    Nesco Resource Santa Clara, United States

    Nesco Resource is seeking a Data Center Technician in Santa Clara CA. The L1 Data Center Technician will be working with a company that began as a Silicon Valley startup, and is now a computing leader in the data center, AI, gaming, communications, and PC industries · Shift M-F ...

  • NESCO Inc

    Data Center Tech

    3 weeks ago

    NESCO Inc Santa Clara, United States

    Nesco Resource is seeking a Data Center Technician in Santa Clara CA. The L1 Data Center Technician will be working with a company who began as a Silicon Valley startup, and is now a computing leader in the data center, AI, gaming, communications and PC industries · Shift M-F 8- ...

  • NESCO Inc

    Data Center Tech

    2 weeks ago

    NESCO Inc Santa Clara, United States

    Nesco Resource is seeking a Data Center Technician in Santa Clara CA. The L1 Data Center Technician will be working with a company who began as a Silicon Valley startup, and is now a computing leader in the data center, AI, gaming, communications and PC industries · Shift M-F 8- ...

  • Tekgence Inc

    Data Center Technician

    3 weeks ago

    Tekgence Inc Santa Clara, United States

    Job Title: Data Center Technician 4 w/ Lab experience · Duration: 6 months contract · Location: Santa Clara, CA · Job Description · Our client is working on state-of-the-art data center equipment and they need technical help to test, troubleshoot, repair and optimize their next g ...

  • TCWGlobal

    Data Center Engineer

    3 weeks ago

    TCWGlobal Santa Clara, United States

    Sr. Data Center Engineer · W2 Contract to Hire · Santa Clara, CA Onsite) · 50-60/hr + Benefits, PTO, Paid Holidays · We are looking for a motivated Senior Engineering Technician for our Colossus quality assurance labs In this role, you will be faced with the challenge of providin ...

  • SOLID Personnel

    Data Center Technician

    1 week ago

    SOLID Personnel Santa Clara, United States

    Job Description · Job DescriptionAbout the Role · We are currently hiring multiple Data Center Technicians/ Installers to focus on infrastructure installations within Data Center environment. · Specific Responsibilities · Installation of cabling and rack infrastructure builds an ...

  • TCWGlobal

    Data Center Engineer

    2 weeks ago

    TCWGlobal Santa Clara, United States

    Data Center Engineer · W2 Contract 6+ months · Onsite, Santa Clara, CA · $50-70/hr + Benefits, PTO, Paid Holidays · We are looking for a motivated Senior Engineering Technician for our Colossus quality assurance labs In this role, you will be faced with the challenge of providing ...

  • F2OnSite

    Data Center Technician

    1 week ago

    F2OnSite Santa Clara, United States

    1 week ago · Be among the first 25 applicants · Job Description · 5 Month Assignment with possible extensions · Job Description · Onsite L1 Data Center Operations Technician - Santa Clara, CA · 5 Month Assignment with possible extensions · Requirements · 1-2 years of prior ...

  • Insight Global

    Data Center Electrician

    3 weeks ago

    Insight Global Santa Clara, United States

    Insight Global's client is looking for Data Center Technicians that will be responsible for mechanical, electrical, and fire safety responsibilities. · * Mechanical responsibilities will include operation, maintenance and repair of chilled water systems and components, HVAC syst ...

  • F2OnSite

    Data Center Technician

    1 week ago

    F2OnSite Santa Clara, United States

    6 days ago · Be among the first 25 applicants · Job Description · 5 Month Assignment with possible extensions · Job Description · Onsite L1 Data Center Operations Technician - Santa Clara, CA · 5 Month Assignment with possible extensions · Requirements · 1-2 years of prior ...