Director of Patient Access Services - Austin, United States - Vivent Health

Vivent Health
Vivent Health
Verified Company
Austin, United States

4 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

This is a hybrid role that can be worked out of any of our locations in: Denver, CO; Austin, TX; St. Louis or Kansas City, MO


Get ready for something extraordinary Picture this - You've got 6 weeks of paid time off in your first year, plus 12 days of paid holidays.

That's just the beginning of the perks at Vivent Health.

There is 401k with 100% employer match up to 5%, 12 weeks of fully paid parental leave, employer subsidized medical, dental, vision benefits, and gender-affirming care benefits.

And that's not even scratching the surface.

Our complete package also includes employer paid short and long-term disability, tuition reimbursement, certification, and licensure assistance, and so much more.

We also offer benefits for part-time roles

But here's the real deal. Your journey with Vivent Health isn't just a job.

It's a chance to join an organization, to be a part of something bigger, and make meaningful impact in our communities and the lives of the amazing patients we serve.

Here are a few highlights of what working at Vivent Health may offer you:

  • Professional Growth: Opportunities for professional development and advancement.
  • Collaboration on an interdisciplinary team: Within our integrated HIV care and prevention model, we employ a high level of collaboration across disciplines. That means that, in your role, you will have the opportunity to be exposed to whole personcare across medical, behavioral health, pharmaceutical, research, and more
  • Delivery of quality patient care: Our integrated HIV care and prevention model is proven to help patients achieve positive health outcomes.
Working at Vivent Health, you can truly serve the underserved and become an impactful part of their health journey.


Position Purpose


At Vivent Health, the Director of Patient Access Services position is responsible for the organization, direction, and leadership for multiple areas of Patient Access Services (PAS), which includes many of the following: preauthorization, insurance verification, medical records, referral coordination, and contact center.


The Director of Patient Access Services position responsibilities include overseeing the activities of the department staff, ensuring quality, productivity, and efficiency to accomplish strategic and operational objectives.

In addition, this position is accountable for employee engagement, adequate staffing levels, budget development and compliance, staffing decisions such as hiring and terminating employment, coaching, and counseling employees on work related performance, and developing and implementing policies and procedures to ensure a safe and effective work environment.

This position also ensures training, monitoring and operations initiatives are implemented which secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations.


Essential Functions

  • Provide strategic leadership and direction for the Patient Access Services department, ensuring alignment with organizational goals and objectives.
  • Oversee the daytoday operations of services including insurance verification, medical records, referral coordination, and contact center functions to maximize efficiency and productivity.
  • Develop and implement policies, procedures, and protocols to standardize patient access processes and ensure compliance with regulatory requirements.
  • Collaborate with crossfunctional teams including Practice Management, Finance, Revenue Cycle, and Health Informatics and Technology, to streamline workflows and improve coordination across departments.
  • Oversight and management of processes for verifying patients' insurance coverage and obtaining authorization for services as required by insurance companies.
  • Establish and maintain strong relationships with payers, referral sources, and other external stakeholders to facilitate seamless patient access and continuity of care.
  • Develop and manage key performance indicators (KPIs) and metrics to evaluate departmental performance and identify areas for improvement.

Qualifications

  • Bachelor's degree in Healthcare Administration, Finance, Accounting, or related field; or an equivalent combination of education and/or related experience in admissions, patient access services, or patient financial services.
  • 4+ years of experience in a medical group business office, of which 2 years must have been in a people management role.
  • Strong understanding of healthcare operations, including scheduling, insurance verification, medical records management, and referral coordination.
  • Proven track record of driving process improvement initiatives and achieving measurable results.

Salary:

Starting at $95,000/annually (Depending on Experience)


Public Student Loan Forgiveness
Employment at our organization may qualify you for federal student loan forgiveness programs. We do not directly pay for - nor forgive - federal student loans; however, our status as a not-
More jobs from Vivent Health
See all jobs of Vivent Health