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    customer success associate - San Antonio, United States - Pro-vigil

    Pro-vigil
    Pro-vigil San Antonio, United States

    1 week ago

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    Description

    Job Description

    Job Description

    Customer Success Associate

    Company Overview: Pro-Vigil, Inc. is the largest and fastest-growing provider of remote surveillance services with a nationwide client base. No other monitoring and live surveillance company deters crime in as little as 18 seconds. That's faster than the speed of crime. We prevent crime in 97% of all instances, and we view over 1 million events per day, making us the most reliable live monitoring and surveillance company. It's not just our surveillance that's fast, our US based customer support team is available 24/7 to assist our customers.

    Job Overview: The Customer Success Associate will be responsible for handling questions, comments and complaints regarding Pro-Vigil products and services. Will assist customers, via telephone, email, or tickets, with the ultimate goal of providing a positive customer experience and to enhance the relationship between Pro-Vigil and our customers.

    Work Schedule: M-F 10a-7p

    Pay Rate: $15.00 per hour

    Main Responsibilities:

    • Create and maintain customer relationships by listening and understanding the customers' needs and providing resolutions through first call resolution, troubleshooting, or escalating customer issues
    • Assist customers via inbound calls, emails, and tickets
    • Perform follow-up outbound calls when first call resolution was not attained
    • Ensure customer satisfaction by responding to customer inquiries and concerns in a courteous and timely manner.
    • Develop deep knowledge of Pro-Vigil systems and technology
    • Responsibilities may include Knowledge Center and Standard Operating Procedures documentation
    • Document all customer interactions and other information as required
    • Other duties as assigned.

    Job Requirements/Preferences:

    • HS Diploma/GED required
    • 1 year of customer service/support experience preferred
    • Previous call center, customer service or support or banking or retail experience preferred
    • Basic computer skills
    • Great communication and interpersonal skills
    • Great customer service skills such as de-escalating customers and proper email response etiquette preferred
    • Ability to multitask and be detailed oriented
    • Exhibits the ability to prioritize tasks and complete them
    • Stable work history
    • Ability to successfully pass background check and drug screen is required
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