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    General Manager Dog Daycare - Washington, United States - Dogtopia

    Dogtopia
    Dogtopia Washington, United States

    2 days ago

    Default job background
    Full time
    Description

    Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual to lead our team as General Manager. This is a role for someone with a management and Operations background who understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in our care. This person should love dogs- and, upon successful completion of training, you can even bring YOUR dog to work with you What a bonus

    Customer Service and Presentation:

    As the General Manager, you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand:

    • Maintains a neat and organized Front Desk team and area at all times. This includes holding a team to professional clean dress.
    • Sets the example for the team o the 3 S's (smile, story, and satisfaction) and holds them accountable to internal and external customer service standards.
    • Keeps the team members engaged in their duties.
    • Strive for high customer review ratings
    • ENJOY your team GROW your team And PLAY to your fullest potential

    Financial Administrative:

    • Manages groomers including quality control of work, safety, schedules, and client records
    • Utilizes training opportunities for the team such as dog injuries, billing issues, or customer complaints
    • Maintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively looking for new ways to maximize efficiency
    • Develops team in up-selling and using dog evaluations to grow revenue
    • Communications any concerns or needs to District Manager proactively and partnering after attempting to resolve issues
    • Work with team to assure our Quality of Care sets the standards for dog care

    Team Management:

    • Creates staffing schedule and helps monitor daily schedules
    • Maintains optimum staffing and development with all employees
    • Leads by example by coaching all on contributing to a positive team-oriented culture
    • Delivers written performance reviews and gives employees positive acknowledgment when due
    • Help coach the staff on our Dogtopia-isms
    • The Rules by which we, as DOGTOPIANS live by are:
    • We LOVE life unconditionally like a dog.
    • We STAY loyal to our pack.
    • We CHASE the absolute highest standards of safety.
    • We PLAY to our fullest potential.
    • We TREAT every day like it's the Most Exciting Day Ever
    • Onboard all employees and insure each employee has the correct amount of training
    • Clean and Safe Environment- to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete.
    • Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia's safety and cleaning standards.
    • Inventory Management of cleaning, dog and First aid supplies.
    • Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.

    Benefits:

    • It always bring your dog to work day
    • Education in basic dog obedience and training
    • Fun, Dynamic team culture
    • Career progression based on performance
    • Additional certification programs are available
    • Competitive wages with flexibility in scheduling
    • Paid time off, medical benefits, and company incentives

    Dogtopia is one of the early pioneers of dog dayare and leaders in the pet services industry. RBDH is a leading Dogtopia multi-unit fanchisee portfolio with presence on the East Coast.

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