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    Telecommunications Analyst III - Madison, United States - Sondhi Solutions

    Sondhi Solutions
    Sondhi Solutions Madison, United States

    1 week ago

    Default job background
    Telecommunications
    Description

    Telecommunications Analyst 3

    Hybrid: MUST be a WI resident or willing to relocate to WI prior to starting the role at own expense

    Position overview: Looking for an experienced Telecommunication Analyst to continue our support for our business partners and people in our care. This individual will be assisting with supporting and installing telephones, cellphones and other video conferencing solutions.

    Minimally qualified applicants must have:

    • Working knowledge of Telecommunication concepts such as SIP, H323 and other VoIP technologies
    • Working knowledge of Networking concepts
    • Experience with Cisco phones and infrastructure

    This position will have minimal travel but it may be necessary for some projects. No overnight travel expected.

    Responsibilities:

    Provides technical assistance in support and preparation of telecom technologies, primarily focused on telecommunications infrastructure management, deployment, and maintenance. Requires working knowledge of and experience with networking, mobile, desk phones, and desktop technologies including, but not limited to, desktop applications, smart phones (iOS), VoIP, and PBX telecom systems. Must be able to work independently or as part of a team. In-state, day travel in State-owned vehicles is expected. Occasional long hours are possible, but limited. This is a 100% remote position with office visits as needed. Applicants must reside within the State of Wisconsin.

    The DOC telecom group manages:

    Cisco infrastructure and endpoints

    Mitel VoIP PBX and ACD

    Telecommunication Company management

    Smart phone support

    Airwatch

    Apple Business Management

    Video conferencing account management

    Required Skills

    Required Skills & Years of Experience: 2 - 5 Years

    Video Conferencing infrastructure and endpoints management

    Unified Communications Systems (Webex, PBX, ACD, etc)

    Mobile device support and Management

    Networking Concepts (CUBE, SBC, SIP, H323, VoIP, etc)

    Preferred vendor Experience:

    Cisco

    Mitel

    Zoom

    AirWatch

    Apple Business Management

    Microsoft

    Required soft skills:

    Ability to work independently but in a team environment-

    Able to meet deadlines

    Punctual

    Ability to multi-task and balance their work day

    Ability to troubleshoot complex problems and determine a solution

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