Telecommunications Analyst III - Madison, United States - Sondhi Solutions

    Sondhi Solutions
    Sondhi Solutions Madison, United States

    1 month ago

    Default job background
    Description
    Telecommunications Analyst 3

    Hybrid:
    MUST be a WI resident or willing to relocate to WI prior to starting the role at own expense


    Position overview:
    Looking for an experienced Telecommunication Analyst to continue our support for our business partners and people in our care. This individual will be assisting with supporting and installing telephones, cellphones and other video conferencing solutions.


    Minimally qualified applicants must have:
    Working knowledge of Telecommunication concepts such as SIP, H323 and other VoIP technologies
    Working knowledge of Networking concepts
    Experience with Cisco phones and infrastructure

    This position will have minimal travel but it may be necessary for some projects. No overnight travel expected.


    Responsibilities:
    Provides technical assistance in support and preparation of telecom technologies, primarily focused on telecommunications infrastructure management, deployment, and maintenance.

    Requires working knowledge of and experience with networking, mobile, desk phones, and desktop technologies including, but not limited to, desktop applications, smart phones (iOS), VoIP, and PBX telecom systems.

    Must be able to work independently or as part of a team. In-state, day travel in State-owned vehicles is expected. Occasional long hours are possible, but limited. This is a 100% remote position with office visits as needed. Applicants must reside within the State of Wisconsin.

    The DOC telecom group manages:
    Cisco infrastructure and endpoints
    Mitel VoIP PBX and ACD
    Telecommunication Company management
    Smart phone support
    Airwatch
    Apple Business Management
    Video conferencing account management

    Required Skills
    Required Skills & Years of Experience: 2

    5 Years
    Video Conferencing infrastructure and endpoints management
    Unified Communications Systems (Webex, PBX, ACD, etc)
    Mobile device support and Management
    Networking Concepts (CUBE, SBC, SIP, H323, VoIP, etc)


    Preferred vendor Experience:
    Cisco
    Mitel
    Zoom
    AirWatch
    Apple Business Management
    Microsoft


    Required soft skills:
    Ability to work independently but in a team environment-Able to meet deadlines
    Punctual
    Ability to multi-task and balance their work day
    Ability to troubleshoot complex problems and determine a solution
    by Jobble

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