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Client Relations Associate - Little Rock, United States - Prism Medical
Description
Client Relations - Healthcare Customer Service1 month ago
Be among the first 25 applicants
Come for a job, stay for a career
The Client Relations Associate handles a wide variety of client inquiries; provides issue resolutions, consistent client communication, and the overall goal being client satisfaction.
Proficiently navigate current operations software; find and retrieve patient information within the system as it pertains to each patient/facility experience.
Proficient use within Microsoft Outlook applications and how it's relative to our operations and ability to service our customers with high level client care.
Be knowledgeable of all products we provide to our patients and excellent ability to navigate all resources available; categories, properties, coverage, monthly allowable, etc, while on the phone with clients.
Know Prism's scope of service and the geographic areas we operate within.Establish an appropriate rapport with patients through highly effective communication style and leave clients with positive memorable experiences.
Manage large amounts of inbound and outbound calls in a timely and courteous manner.
Effectively navigate Medicare, private insurance, and Medicaid patient files; properly and efficiently make independent determinations accordingly to completely comprehend the patient file, while on the phone with clients.
Proficiently navigate current Operations and specific Client Relations software; find and retrieve patient information within the system as it pertains to each patient/facility experience.
Assist management with administrative tasks as needed.Ability to identify opportunities to provide product enhancements as they arise.
Be a team player and assist others in their duties when needed.
Adhere to all company policies and procedures regarding employment, safety and compliance and report any concerns of non-compliance in any area to your manager immediately.
Perform other duties and projects as requested by management.Ability to maintain designated KPI of 56 inside of workflow.
Come for a job, stay for a career
The Client Relations Associate handles a wide variety of client inquiries; provides issue resolutions, consistent client communication, and the overall goal being client satisfaction.
Essential Responsibilities And Duties
Proficiently navigate current operations software; find and retrieve patient information within the system as it pertains to each patient/facility experience.
Proficient use within Microsoft Outlook applications and how it's relative to our operations and ability to service our customers with high level client care.
Be knowledgeable of all products we provide to our patients and excellent ability to navigate all resources available; categories, properties, coverage, monthly allowable, etc, while on the phone with clients.
Know Prism's scope of service and the geographic areas we operate within.Establish an appropriate rapport with patients through highly effective communication style and leave clients with positive memorable experiences.
Manage large amounts of inbound and outbound calls in a timely and courteous manner.
Effectively navigate Medicare, private insurance, and Medicaid patient files; properly and efficiently make independent determinations accordingly to completely comprehend the patient file, while on the phone with clients.
Proficiently navigate current Operations and specific Client Relations software; find and retrieve patient information within the system as it pertains to each patient/facility experience.
Assist management with administrative tasks as needed.Ability to identify opportunities to provide product enhancements as they arise.
Be a team player and assist others in their duties when needed.
Adhere to all company policies and procedures regarding employment, safety and compliance and report any concerns of non-compliance in any area to your manager immediately.
Perform other duties and projects as requested by management.Ability to maintain designated KPI of 56 inside of workflow.
Hours: 9am-6pm Monday-Friday
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Other
Industries
Consumer Services
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