- Ascertains automotive problems and services by listening to customer's description of symptoms, clarify descriptions of problems, conduct inspections, test drive vehicles, check vehicle maintenance records; and examines service schedules.
- Verifies warranty and service contract coverage by examining records and documents, explains provisions and exclusions.
- Develops estimates by costing materials, supplies, and labor.
- Prepares repair work orders (WO) by describing symptoms, problems, and causes discovered, as well as repairs and services required, obtain approval signatures and open (WOs) in the service center database.
- Maintains customer rapport by explaining repairs and estimated vehicle return times.
- Obtain and provide contact telephone numbers, answer questions and concerns, arrange towing and temporary transportation if needed.
- Maintains automotive records by recording problems and corrective actions.
- Updates job knowledge by participating in educational opportunities and by reading manufacturer's publications.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests and by exploring opportunities to add value to job accomplishments.
- Complete daily reports and coordinate vehicle pickups.
- Most recent (4) years automotive or truck experience
- High school diploma
- Ability to read and comprehend instructions and information
- Excellent oral and written communication skills Excellent computer skills
- A valid Georgia driver's license
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service writer
1 week ago
Atlanta Public Schools Atlanta, United StatesPosition Type: · TRANSPORTATION · Date Posted: · 3/22/2024 · Location: · Operations: Transportation Position Summary: · The Service Writer takes complaints and defect reports from drivers and translates them into work orders for the Service Department. This position requires a ...
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Service Writer
3 weeks ago
The W.W. Williams Company LLC Atlanta, United StatesCustomer Experience Supervisor Opportunity Summary: · Customer Experience Supervisor is responsible for assisting in the operation of managing a profitable service department through productive staffing, strong customer satisfaction, cost controls, setting and meeting objective ...
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Service Writer
3 weeks ago
The W.W. Williams Company LLC Atlanta, United StatesCustomer Experience Supervisor Opportunity Summary: · Customer Experience Supervisor is responsible for assisting in the operation of managing a profitable service department through productive staffing, strong customer satisfaction, cost controls, setting and meeting objective ...
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Service Writer
1 week ago
W.W. Williams Company Atlanta, United StatesJob Description · Job DescriptionCustomer Experience Supervisor Opportunity Summary: · Customer Experience Supervisor is responsible for assisting in the operation of managing a profitable service department through productive staffing, strong customer satisfaction, cost control ...
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Trailer Service Writer
1 week ago
Fleet Repair Solutions Atlanta, United StatesAre you ready to join a leading fleet maintenance company in Atlanta, GA? Fleet Repair Solutions is seeking a dedicated Trailer Service Writer for a full-time position. If you're passionate about heavy-duty tractor-trailer repair and providing exceptional customer service, we wan ...
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Trailer Service Writer
1 week ago
Fleet Repair Solutions Atlanta, United StatesJob Description · Job DescriptionAre you ready to join a leading fleet maintenance company in Atlanta, GA? Fleet Repair Solutions is seeking a dedicated Trailer Service Writer for a full-time position. If you're passionate about heavy-duty tractor-trailer repair and providing exc ...
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Fleet Service Writer
3 weeks ago
City of Atlanta Atlanta, United States Full timeAt the City of Atlanta, we are passionate about building and improving our community. Our police officers, firefighters and building inspectors keep our citizens safe. Our Public Works staff keeps our City clean and helps maintain, build and improve our City's infrastructure. Our ...
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service advisor/writer
3 weeks ago
Harley-Davidson Dealership , GA, United StatesHarley-Davidson Dealership - JobID: [Auto Service Technician] As a Service Advisor/Writer at Harley-Davidson, you'll: Intake customer vehicles, diagnose problems and service needs; Ensure that repair orders are complete, legible and clearly described on the repair order; Estimate ...
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Data Entry/Service Writer
3 weeks ago
City of Atlanta Atlanta, United States· At the City of Atlanta, we are passionate about building and improving our community. Our police officers, firefighters and building inspectors keep our citizens safe. Our Public Works staff keeps our City clean and helps maintain, build and improve our Citys infrastructure. O ...
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Service Writer
2 weeks ago
Gp Automotive & Worth Llc Ellenwood, United StatesJob Description · Job DescriptionWe are looking for a skilled and customer-oriented Service Writer to join our team. As a Service Writer, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our front office. · Greet customers an ...
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Service Writer
2 weeks ago
Honda South Morrow, United StatesJob Title: Service Writer · Department: Service · Reports to: Service Manager · FLSA Status: Exempt · Position Summary: The service advisor is responsible for scheduling service work in the service department and for selling additional services to customers. · Essential Duti ...
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Service Writer
6 days ago
Werner Enterprises Lithia Springs, United StatesOur Service Writers open and close repair orders, inputting data into the computer for work orders, answering phones, and providing customer service to company drivers and owners/operators in the form of providing updates on the status of their repai Writer, Service, Retail, Tran ...
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Service Writer-
2 weeks ago
Stone Mountain Toyota Lilburn, United StatesJob Title: Service Writer · Department: Service · Reports to: Service Manager · FLSA Status: Exempt · Position Summary: The service advisor is responsible for scheduling service work in the service department and for selling additional services to customers. · Essential Duti ...
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Service Writer
2 weeks ago
Werner Enterprises Lithia Springs, United StatesOur Service Writers open and close repair orders, inputting data into the computer for work orders, answering phones, and providing customer service to company drivers and owners/operators in the form of providing updates on the status of their repairs. · RESPONSIBILITIES · Ope ...
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Service Writer
18 hours ago
Clayton County Board of Commissioners Jonesboro, United StatesSERVICE WRITER · CLASSIFICATION TITLE: SERVICE WRITER · PURPOSE OF CLASSIFICATION: · The purpose of this classification is to ascertain automotive problems and services by listening to customer's description of problems; conducting inspections; checking vehicle maintenance rec ...
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Service Writer
2 weeks ago
Mersino Dewatering, Inc. Conyers, United StatesFounded in 1988, Mersino is a single source for pumping services, contract dewatering, one-pass trenching, power generation and drilling. Our people are the most valuable asset, and we strive to maintain a culture that inspires dedication to customer service. Whether a planned pr ...
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Service Writer
1 week ago
MERSINO DEWATERING LLC Conyers, United StatesJob Description · Job DescriptionFounded in 1988, Mersino is a single source for pumping services, contract dewatering, one-pass trenching, power generation and drilling. Our people are the most valuable asset, and we strive to maintain a culture that inspires dedication to custo ...
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Service Writer-
1 week ago
Stone Mountain Toyota Lilburn, United StatesJob Title: Service Writer · Department: Service · Reports to: Service Manager · FLSA Status: Exempt · Position Summary: The service advisor is responsible for scheduling service work in the service department and for selling additional services to customers. · Essential Duti ...
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Service Advisor/Writer
1 week ago
Campers Inn RV Tucker, United StatesCampers Inn RV is looking for a Service Advisor/Writer. This role works with customers to schedule service work and communicate any additional service needed. · At Campers Inn RV, our vision is to be the Trusted Resource and preferred dealership for our employees, customers and ...
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Automotive Service Writer
19 hours ago
WG Baker and Son Smyrna, United StatesJob Description · Job DescriptionPart time. On Site. · Automotive repair center with 34 years experience looking for an enthusiastic, motivated, professional automotive service writer and office assistant. Must be ready to serve and care for our growing customer base with an ener ...
Fleet Service Writer - Atlanta, United States - City of Atlanta, GA
Description
ResponsibilitiesAt the City of Atlanta, we are passionate about building and improving our community. Our police officers, firefighters and building inspectors keep our citizens safe. Our Public Works staff keeps our City clean and helps maintain, build and improve our City's infrastructure. Our City planners help envision and shape future City growth. Our Parks & Recreation professionals enhance our quality of life.
Our engineers help keep our drinking water clean, the largest airport in the world (by passenger volume) operating and our buildings maintained. Along with the host of Finance, Procurement, and Human Resources professionals whose support is vital, we are the City of Atlanta If you are seeking a meaningful role where you can make a real difference improving and growing our City, we welcome you to explore the job opportunities we have to offer.
Posting Expires: Open Until Filled
Salary: Commensurate with experience
General Description and Classification Standards
This position coordinates and acts as a liaison between customers and service technicians when cars or other vehicles need servicing or repairs. Enters detailed repair malfunctions in the service center computer system and prepare detailed instructions for service technicians to include repair parts. Also acts as the service receptionist when dealing with customers at vehicle check-in and handover. Schedule servicing or repairs and discuss customer requirements. Provide customers with estimated costs and repair times and notify customers of additional or extended repairs. Check vehicle warranties and/or extended warranties for cost recovery.
Supervision Received
Works under minimal supervision and follows standard procedures and written instructions to accomplish assigned tasks. May assist in training, orienting, or observing lower-level associate, apprentice, or semi-skilled employee in the group.
Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned.
Follows standardized procedures and written instructions to accomplish assigned tasks.
Leadership Provided
Provides guidance and training as required to lower level, interns, temporary employees, etc.
Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list.
Knowledge of modern vehicle and equipment practices.
Ability to multitask in a high tempo office area to assist and solve customer needs.
Qualifications
Minimum Qualifications - Education and Experience
Master's degree in Civil Engineering and 5 years of experience in traffic control, environmental reviews, surveying, engineering design, inspection and drafting including management experience.
Licensures and Certifications
Valid State of Georgia driver's license
Essential Capabilities and Work Environment
Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.
Fleet Service Writer professionals in Atlanta
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ANGELO MOLINO
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