- Managing the sales and renewals of service contracts while working with other Account Managers and Account Executives.
- Utilizing internal notifications and vendor tools, providing proactive notice of support and subscription expirations to customers and the CompuNet Account Executives/Sales team.
- Producing and delivering support renewal quotes using the Quosal tool.
- Maintaining an internal database of support with expirations and manufacturers in the ConnectWise tool.
- Processing orders for support and maintenance.
- Negotiating support and maintenance pricing with vendors and distributors.
- Opening cases with vendors and distributors to obtain support quotes and managing the change process for quotes.
- Assisting the AM's with Product and Service RMAs, including form submittals to the vendors and distributors.
- 1-3 years sales support experience with an emphasis on Value Added Reseller (VAR) programs.
- Experience working in a team environment and able to interact with customers directly.
- Strong communication skills, both verbal and written, and attention to detail.
- Associate degree in a related field.
- Experience with Cisco SmartNet.
- Medical, Dental, Vision, Employee Assistance Program, and Flexible Spending Accounts
- Life and AD&D insurance, Disability coverage, Critical Illness and Accident Insurance
- Paid Time Off (PTO) and paid Holidays
- Company-matching 401(k)
- Profit Sharing
- Competitive salary
- The estimated base salary range for this position is $50,000 - $60,000 per year.Actual salary will depend on a variety of factors, including location and job-related qualifications such as knowledge, skills, experience, training, certifications, education, or performance. This position is eligible for variable compensation, such as commission, bonuses, and profit sharing, in addition to the base salary.
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Account Manager - Kenmore, United States - CompuNet, Inc
Description
Why join CompuNet?CompuNet values its people more than any other asset-and realizes the contributions made by each employee are a reflection of their education, experience, certifications, expertise and passions. We strive to take care of each other, do the right thing and help our customers succeed. We work to build lasting relationships and are proud that our customers across many industries see us as a trusted advisor. Putting the customer at the center of every engagement, our mission is to design, test, deploy and support the right IT solutions for every customer.
CompuNet provides on-the-job training in a fast-paced, energetic & engaging environment. We offer a generous total compensation package for our employees, including competitive wages, medical, dental, vision, PTO, company-matching retirement plans, profit-sharing and more.
What You'll do
CompuNet, Inc is seeking an Account Manager for Maintenance Contracts to join our team.This role manages our customer's hardware and software maintenance renewal contracts and will support our Portland and Seattle market but can be seated in that region or in Salt Lake City, UT.Day-to-day tasks may include:
You're a strong team player that is invested in helping your customers succeed and contributing to a great company culture. You have the following knowledge, skills, abilities and/or education:
CompuNet, Inc. is an engineering-led Information Technology solution provider that offers consulting, design, and implementation services.Our team consists of highly skilled IT architects and engineers with a long history of designing IT solutions. Each customer works with a dedicated local team who understands their business, their infrastructure, and their goals. This team takes ownership for the entire project lifecycle, from discovery and design through deployment, training, and handoff.
At CompuNet, we strive to do the right thing - that includes taking care of our employees.We offer a full and comprehensive compensation package to all our employees, including:
