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    MSP Support Engineer - Columbus, United States - My It Crew

    My It Crew
    My It Crew Columbus, United States

    4 weeks ago

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    Description

    Job Description

    Job DescriptionSalary: $50,000 - $75,000 Based on experience

    PLEASE NOTE:

    This is an IN-OFFICE position. You must live within a 1 hour commute of our office. After onboarding, a hybrid schedule is possible, based on your location.

    The position hours are 9 am - 6 pm Eastern Standard Time (New York City time zone)

    Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading....

    My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it.

    • Our clients love us and our satisfaction surveys show it at a consistent 97%
    • We are the team who always "has the cool stuff", we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support
    • No more asking everyone for help, it's right at your fingertips. Having documentation that's actually useful? That's us
    • We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward.

    We are expanding our operations and seeking to grow our team. We have an opening for a Support Engineer to assist with our Service Delivery team.

    Job Responsibilities:

    • Tech who delivers top-level customer support and enjoys helping people
    • Work on tickets from the board sorting by priority
    • Provide a great customer experience
    • Manage expectations by communicating with the client all relevant information
    • Respond to incidents in a timely manner
    • Resolve incidents efficiently
    • Help with information relevant to creating documentation
    • Detect patterns that indicate wider and bigger issues

    Skill Requirements:

    • This is an mid-level position providing remote support to clients.
    • We require at least 3 years of Windows-based IT support experience
    • One of the following certifications:
      • CompTIA Security+
      • CompTIA Network+
      • Microsoft Modern Desktop
      • Microsoft 365 Administrator
    • Excellent communication skills
    • Assist and help the team to grow their knowledge - continuously updating documentation for the clients while working on tickets
    • Keen attention to detail, the memory of patterns, and interest in problem-solving
    • Consistently demonstrate the My IT Crew Core Values and meet standard metrics
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