Jobs
>
Dublin

    Technical Support Engineer - Dublin, United States - Carl Zeiss Meditec, Inc.

    Carl Zeiss Meditec, Inc.
    Carl Zeiss Meditec, Inc. Dublin, United States

    3 days ago

    Default job background
    Description

    Job Description

    Job Description

    About Us:

    How many companies can say they've been in business for over 177 years?

    Here at ZEISS, we certainly can As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone Make a difference, come join the team

    What's the role?

    The Technical Support Engineer (TSE) will provide advanced technical support to end users (e.g., Consumers, Carl Zeiss Meditec Field Sales and Service Representatives), as well as other Zeiss employees, Affiliates and Distributors, to resolve customer issues. The TSE is expected to utilize in-depth trouble shooting techniques to identify and engineer multi-level solutions to complex issues in accordance with their individual level of knowledge and expertise. For more complex customer issues they are expected to partner with, or escalate to, the appropriate support level or to Field Services as applicable. Additionally, the Technical Service Engineer is expected to work effectively with other departments as needed, to help ensure products meet service and quality performance, while contributing to the attainment of the Technical Support Center's service level goals.

    Sound Interesting?

    Here's what you'll do:

    Responsibilities that are central to the job and MUST be performed either unaided, or with the assistance of a reasonable accommodation, ref. ADA.
    Technical Support
    Respond to complex technical questions and inquiries from Field Service Engineers, Affiliates and Distributors, Sales, Customer Service, Parts and customers via telephone, fax, email, and occasionally on-site at customer locations.
    Contribute insights and feedback to the development of service documentation as requested.
    Review performance trending reports generated on the assigned instruments to determine any problem areas. Communicate performance trend information to other departments/teams on a monthly basis.
    Proactively maintain or improve his/her level of technical expertise on company products and services, especially dedicated supported products.
    Work cross-functionally with various departments, i.e. product or quality teams, to address or resolve customer or general service issues.
    Act as a mentor to Technical Support Representatives.
    Note: Essential functions may not be limited to the tasks and responsibilities listed, and based on business and departmental needs.

    Do you qualify?

    BA/BS in Engineering or Sciences or an equivalent combination of education and experience. Technical experience may be substituted for education.
    Minimum of four (4) years of experience as a Technical Support Engineer, or equivalent technical experience.
    High degree of technical proficiency, excellent problem solving skills, and analytical abilities required.
    Experience with basic electronics, mechanics, optics, personal computers, basic operating systems (Windows 95/98/NT/XP), and strong knowledge of networking set ups and protocols preferred.
    A+, Net + and Security + certification strongly desired.
    Excellent communication (written and verbal) and interpersonal skills required.

    The hourly pay range for this position is $ $46.00/hr

    The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

    This position is also eligible for a performance bonus. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.

    We have amazing benefits to support you as an employee at ZEISS

    · Medical

    · Vision

    · Dental

    · 401k Matching

    · Employee Assistance Programs

    · Vacation and sick pay

    · The list goes on

    ZEISS is an EEO/AA/M/F/Disabled Veteran Employer

    Company DescriptionCarl Zeiss is one of the world's leading innovators in the design and development of medical devices. We create and supply cutting-edge technologies and application-oriented solutions for ophthalmology and microsurgery.

    Company Description

    Carl Zeiss is one of the world's leading innovators in the design and development of medical devices. We create and supply cutting-edge technologies and application-oriented solutions for ophthalmology and microsurgery.


  • Cenergy International East Dublin, United States

    Job Description · The function of the Contract Customer Support Engineer (CCSE) is to interface with both the customer and the OEM divisions (CFCD and MFCD) to solve technical issues related to the product supplied by the OEM to the customer, including investigation activity int ...


  • Linear 1 Technologies Dublin, United States

    Job Description · Job DescriptionSalary: $70,000 · General Summary: · Our new IT Support and VoIP Engineer should be strong in all the most common and popular technologies, located in the Columbus, OH area, and eager to support an array of clients. The time spent in the role will ...


  • PulteGroup Dublin, United States

    Uses basic knowledge of technology and desktop operating systems to provide and implement developed solutions for division-specific needs. Plans, coordinates and schedules all aspects of IT for new community startups, moves and closures. Works with s Support Engineer, Field, Tech ...


  • 3C Technology Solutions Hilliard, United States

    Job Description · Job DescriptionOverview: Are you ready to elevate your technical support career to the next level? We are seeking a proactive and skilled Tier 2 Technical Support Engineer to join our dynamic IT team. This role is designed for someone with a strong foundation in ...


  • MassGenics Columbus, United States Contract

    Required Skills and Experience:Should have managed a Desktop Support/Field Services team which is spread across different locations. · Strong understanding of SLAs and CPIs and ITIL concepts · Working knowledge of the Customer ITSM Tool specially ServiceNow. · Strong technical ba ...

  • SilverTech

    Project Engineer

    2 weeks ago


    SilverTech Dublin, United States

    Project Engineer (m/f/d) · in DIRECT PLACEMENT · Your expertise is needed · Our client is looking for a Project Engineer (m/f/d) in Bernau, starting immediately, in DIRECT PLACEMENT. · Your benefits with direct placement: · You start directly as an internal employee (m/f/d) at ...

  • Phoenix Industries

    TGA Planner

    2 weeks ago


    Phoenix Industries East Dublin, United States

    About the Company · As a group of companies, we have been on a growth trajectory for some time, constantly developing for you and continuously expanding our expertise in the construction industry. · Our portfolio now includes planning services according to HOAI, project managemen ...

  • Crimson Enterprises

    Innovation management

    2 weeks ago


    Crimson Enterprises Dublin, United States

    Reference code: 26436 · Are you looking to take on responsibility and make a difference with your work? With your expertise, we can achieve great goals together. We are WACKER - Reliable. Determined. Ambitious. As one of the most research-intensive chemical companies in the world ...


  • Zobility Columbus, United States

    Job Description · Job DescriptionJob Summary: Support customers on-site as the liaison and first point of contact to mitigate risks and address quality concerns related to new products and processes. · Key Responsibilities: · Act as the customer's advocate and provide technical e ...

  • Huntington Bancshares, Inc.

    Sr Support Engineer

    2 weeks ago


    Huntington Bancshares, Inc. Columbus, United States

    The Programmer/ Analyst-Senior modifies existing software/application programs, which are typically more complex in nature, or writes new programs to support user and management needs. Duties and Responsibilities:Designs, tests, debugs, documents, an Support Engineer, Engineer, S ...


  • Veeva Columbus, United States

    Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth pot ...


  • BCforward Columbus, United States

    Application Support Engineer / Logistics Applications · BCforward is currently seeking a highly motivated Application Support Engineer for an opportunity in Columbus, OH 43215 · Position Title: Application Support Engineer / Logistics Applications · Location: Columbus, Ohio · ...

  • My It Crew

    MSP Support Engineer

    3 weeks ago


    My It Crew Columbus, United States

    Job Description · Job DescriptionSalary: $50,000 - $75,000 Based on experience · PLEASE NOTE: · This is an IN-OFFICE position. You must live within a 1 hour commute of our office. After onboarding, a hybrid schedule is possible, based on your location. · The position hours are ...


  • Vertiv Westerville, United States

    POSITION SUMMARY · Vertiv is hiring a Technical Support Engineer Level 2. This role provides technical support to Vertiv Services field personnel. This person will also provide a reliable avenue for the interface among the field, engineering, marketing, and logistics pertainin ...


  • HCLTech Raymond, United States

    1. Improve efficiencies in business process steps through instruction, system enhancements, data gap analysis. · Daily Tasks: · • Work in 3D Experience to monitor Manufacturing Bill of Material for CBU and Weld. Use Product, Process, and · Resource for all projects. · • Provide S ...


  • RTX Columbus, United States

    Date Posted: · :00 · Country: · United States of America · Location: · PW103: Columbus GA 8801 Macon Road, PO Box 9903, Columbus, GA, 31908 USA · Pratt & Whitney is working to, once again, transform the future of flight-designing, building, and servicing engines unlike any the wo ...

  • Volvo Group

    Product Engineer

    2 days ago


    Volvo Group Dublin, United States Professional

    Job description will be provided by HRBP Leisa Jones · What you will do · SUMMARY OF RESPONSIBILITIES: · The purpose of this job is to provide professional service as a competent entry level electrical engineer within a formal engineering process or a major project. This position ...


  • Amazon Data Services, Inc. Dublin, United States Full time

    AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment ...

  • ALPS ALPINE

    Account Manager

    2 weeks ago


    ALPS ALPINE Dublin, United States

    ESSENTIAL FUNCTIONS · Quote new business and Design Change Requests (DCR) and coordinate fulfillment of customer requirements with Engineering. · Prepare presentation materials for the customer based on Alps Alpine Engineering's responses to technical questions. · Answer Request ...


  • City Barbeque Dublin, United States Full time

    City BBQ started in Columbus, OH in 1999 and we have grown to 71 locations in 9 states. We are an award-winning, quick casual concept that exist to serve and create happiness. Our Support Center is based in Dublin, OH and this person will need to work out of our offices. · About ...