- Support a portfolio of Truveta customer relationships across a range of research needs. This includes but is not limited to: new customer onboarding, ongoing customer education and training, and responding to ad-hoc customer requests.
- Collaborate with the Life Science Customer Success team in meeting internal and external demands by providing project management support. Develop targeted action plans, track progress towards key deliverables, identify any risks, etc.
- Clearly summarize the findings of customer analyses in Truveta branded reports, slide decks, and papers.
- Build operational efficiency. Collaborate with Customer Success function to maintain and improve internal team processes, standards, and workflows.
- Contribute to client growth. Facilitate programing that ensures customers receive maximum value from their engagement with Truveta.
- Proactively identify and raise potential workflow issues; develop and provide recommendations for resolution.
- Maintain internal visibility at Truveta as a customer advocate and voice.
- Occasional but mandatory domestic travel (~5x/yr).
- The ability to attend virtual meetings that align across US time zones with a preference for PST as that is where most Truveta employees are based.
- 4+ years of experience working in a field which developed exposure to and understanding of real-world data, real world evidence, public health research, or regulatory submissions.
- 2+ years of experience in customer success, account management, or consulting, ideally with a focus on Life Science customers.
- Strong project management skills, great written and oral communication, and a willingness to ask questions.
- Ability to work independently, take ownership of deliverables, navigate ambiguity and juggle multiple projects simultaneously.
- Proactive mindset that can operationalize implementable solutions and quickly solve problems.
- Superb attention to detail and ability to complete tasks in a timely manner with a high degree of accuracy.
- Understanding of scientific and/or technical information and ability to communicate to less familiar audiences.
- Maintains a high degree of professionalism and enthusiasm
- Interesting and meaningful work for every career stage
- Great benefits package
- Comprehensive benefits with strong medical, dental and vision insurance plans
- 401K plan
- Professional development & training opportunities for continuous learning
- Work/life autonomy via flexible work hours and flexible paid time off
- Generous parental leave
- Regular team activities (virtual and in-person as soon as we are able)
- The base pay for this position is $124,000 to $150,000. The pay range reflects the minimum and maximum target. Pay is based on several factors including location and may vary depending on job-related knowledge, skills, and experience. Certain roles are eligible for additional compensation such as incentive pay and stock options.
-
Truveta Inc Seattle, United StatesCustomer Success Manager, Life Science Partners · Truveta is the world's first health provider led data platform with a vision of Saving Lives with Data. Our mission is to enable researchers to find cures faster, empower every clinician to be an expert, and help families make th ...
-
Amazon Seattle, WA, United StatesSenior Manager, Research Science, Selling Partner Experience · com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online by giving customers more of what they want - low prices, vast selection, and conve ...
-
Amazon Seattle, WA, United StatesSenior Manager, Research Science, Selling Partner Experience · Job ID: | Services LLC · strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online by giving customers more of what they want - low prices, va ...
-
Amazon Seattle, United StatesSenior Manager, Research Science, Selling Partner Experience · Job ID: | Services LLC · strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online by giving customers more of what they want - low prices, vas ...
-
Amazon Services LLC Seattle, United States Full timestrives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online by giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce p ...
-
IT Recruiter
1 day ago
Infinity Technologies Sun City West, United StatesJob ID: 1209 · With your expertise, we are recruiting IT talents who are passionate about using their knowledge and skills at Thieme to improve medicine and promote better health in people's lives. · Thieme is a leading provider of information and services that contribute to impr ...
-
Software Developer
1 day ago
Aurora Innovations Bellevue, United StatesJob offer Software Developer (m/f/d) · Software development is not just about completing tasks for you, but a creative process? With your know-how, do you want to create solutions that help other people? Then join our team IT Solutions at our location in Frankenthal. Depending on ...
-
Body therapist
1 week ago
Neptune Enterprises Boulevard Park, WA, United States Freelance**The Lüdenscheid Clinic is a modern, well-equipped hospital with 900 beds and 29 specialized departments/institutes. It is part of a municipal group with a total of 3,770 employees, which plays a significant role in providing healthcare for the Märkischer Kreis region. The Lüden ...
-
Summer School Tutors
2 hours ago
Catapult Learning Bryn Mawr, United StatesJoin Catapult Learning in partnership with Philadelphia suburban non-public schools for summer tutoring. · The summer tutoring program is for students in grades K-8 in the Philadelphia non-public schools. **Programs will be in-person, June 24 - August 23. Tutors will work a flexi ...
-
Industry Process Solution Architect
1 week ago
Horizon Group Renton, WA, United States Freelance**YOUR ROLE**: · We are looking for a Solution Architect / Industry Process Consultant (m/f/d) to strengthen our Technical Sales Team for our premium brand ENOVIA, which provides software solutions in the PLM environment (configuration management, portfolio and product management ...
-
Worldwide HCLS Medical Devices, Industries
21 hours ago
Amazon Seattle, United States· Do you have a passion for transforming the Healthcare & Life Sciences industry with cloud technologies? Are you an expert in how companies and their partners are using cloud technology to revolutionize medical device manufacturing, remote monitoring, and connected devices? Ama ...
-
Laboratory Equipment Technician Supervisor
21 hours ago
Allen Institute Seattle, United StatesLaboratory Equipment Technician Supervisor - Administration · The mission of the AllenInstitute is to unlock the complexities of bioscience and advance our knowledge to improve human health. Using an open science, multi-scale, team-oriented approach, the AllenInstitute focuses on ...
-
Dir, AWS Customer Data
4 days ago
Amazon Seattle, United States· Interested in disrupting the way the world's organizations think about and engage their most valued assets - their customers and citizens? This is an opportunity to enable businesses to provide the best customer experiences and most effective engagement, all while protecting c ...
-
Ecolab Seattle, United StatesAt Ecolab, making the world a cleaner, safer place is our business. In our Life Sciences division, we are committed to providing our pharmaceutical and personal care customers with the most effective and efficient cleaning and sanitization programs available. Ecolab is a company ...
-
Field Sales Representative
22 hours ago
BRANDTECH® Scientific Seattle, United StatesBrandTech Scientific prides itself on providing products with premium quality and excellent value with exceptional service to customers in the United States and Canada. We carry a selection of liquid handling products and life science plastics from BRAND GMBH + CO KG, vacuum tech ...
-
Senior Software Engineer
6 days ago
Know Labs, Inc. Seattle, United StatesJob Summary · At Know Labs, our mission is to revolutionize healthcare by building the first FDA-cleared non-invasive glucose monitor. We are dedicated to empowering individuals to take control of their health and well-being. Our cutting-edge technology aims to provide users with ...
-
Regional Practice Manager
21 hours ago
Sogeti Seattle, United StatesIf you are considering new opportunities at this time, then I would like to bring your attention to our open Practice Director - Data and Analytics position. This is Direct hiring with Capgemini -Sogeti. · As a regional practice manager of Insights & Data (I&D), you would be man ...
-
Regional Practice Manager
21 hours ago
Capgemini Seattle, United StatesIf you are considering new · opportunities at this time, then I would like to bring your attention to our · open Practice Director - Data and Analytics position. This is Direct hiring · with Capgemini -Sogeti. · As a regional practice manager of · Insights & Data (I&D), you would ...
-
Senior Data Scientist
2 hours ago
Walmart Seattle, United StatesSenior Manger WFS Strategy & Data Science · Walmart Fulfillment Services is looking for a Senior Manager, Data Science professional to work as a strategic partner across the organization. This role will work across forecasting, inventory management and allocation, to provide insi ...
-
Director of Partner Solutions
3 days ago
Truveta Seattle, WA, United StatesDirector of Partner SolutionsTruveta is the world's first health provider led data platform with a vision of Saving Lives with Data. Our mission is to enable researchers to find cures faster, empower every clinician to be an expert, and help families make the most informed decisi ...
Customer Success Manager, Life Science Partners - Seattle, United States - Truveta
Description
Customer Success Manager, Life Science PartnersTruveta is the world's first health provider led data platform with a vision of Saving Lives with Data. Our mission is to enable researchers to find cures faster, empower every clinician to be an expert, and help families make the most informed decisions about their care. Achieving Truveta' s ambitious vision requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values.
Truveta was born in the Pacific Northwest, but we have employees who live across the country. Our team enjoys the flexibility of a hybrid model and working from anywhere. In person attendance is required for two weeks during the year for Truveta Planning Weeks.
For overall team productivity, we optimize meeting hours in the pacific time zone. We avoid scheduling recurring meetings that start after 3pm PT, however, ad hoc meetings occur between 8am-6pm Pacific time.
Who We Need
Truveta is rapidly building a talented and diverse team to tackle complex health and technical challenges. Beyond core capabilities, we are seeking problem solvers, passionate and collaborative teammates, and those willing to roll up their sleeves while making a difference. If you are interested in the opportunity to pursue purposeful work, join a mission-driven team, and build a rewarding career while having fun, Truveta may be the perfect fit for you.
The Opportunity
The Customer Success Manager will report to our Director of Life Science Success on the Life Science Partner team. They will focus on facilitating strategic engagement and expansion of Life Sciences partner relationships. These critical partnerships represent Truveta's foundational learning community. The Manager will participate in the onboarding, training, education and encouragement of Truveta's newest Life Science Partners.
Responsibilities:
Be a part of building something special. Now is the perfect time to join Truveta. We have strong, established leadership with decades of success. We are well-funded. We are building a culture that prioritizes people and their passions across personal, professional and everything in between. Join us as we build an amazing company together.
We Offer:
Truveta is committed to creating a diverse, inclusive, and empowering workplace. We believe that having employees, interns, and contractors with diverse backgrounds enables Truveta to better meet our mission and serve patients and health communities around the world. We recognize that opportunities in technology historically excluded and continue to disproportionately exclude Black and Indigenous people, people of color, people from working class backgrounds, people with disabilities, and LGBTQIA+ people. We strongly encourage individuals with these identities to apply even if you don't meet all of the requirements.
Customer Success Manager, Life Science Partners professionals in Seattle
-
Xavier Long
Full Stack Developer | C# .NET Web Developer
-
rena dosono
Customer Success Manager
-
Daniel Kedansky
Proponent of Environmental Justice
-
David Lin
Product Leader
-
Sherman B
Client Success Manager and Account Executive